help desk

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Top ticketing apps for developers

January 31, 2012 11:52am PST

Help desk apps just don't cut it for tracking bugs and handling development tasks. Here are a few ticketing systems designed specifically for software developers.

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Help Desk poll results

January 27, 2012 4:28am PST

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Top apps to manage your help desk tasks

January 10, 2012 9:07am PST

The right help desk system can greatly enhance the services you deliver -- and it can make life a lot easier for the techs and managers, too.

6 Latest comment by rahulvsd

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Ten rules to keep tech support sane

August 31, 2011 6:51am PDT

Help desk work requires far more than just knowing how to sort out a user's computer problems.

11 Latest comment by uberlist@...

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10 most dangerous species of help desk analyst (slideshow)

December 3, 2010 5:02pm PST

IT veteran Jeff Dray takes a lighthearted look at different types of help desk analysts. Are you or your coworkers on his list?

40 Latest comment by egmccann

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10+ most dangerous species of help desk callers

November 12, 2010 11:52am PST

IT veteran Jeff Dray takes a lighthearted look at the types of people who call the help desk.

117 Latest comment by ferch

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Spotlight: Help Desk Software from Help Desk Reloaded

June 22, 2010 12:41pm PDT

Help Desk Software gives a company a tool for reporting PC (and related) issues and allows users to track ticket status and make assignments.

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Spotlight: osTicket help ticket system

April 21, 2010 1:11pm PDT

osTicket is a help system for anyone from small companies to enterprises that need a means for help ticket submission and tracking.

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Computer desk, steampunk style (photos)

April 14, 2010 5:10am PDT

Meet the Victorian Organ Command Desk, a working baroque computer desk made from a demolished church's 19th century organ.

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Spotlight: Web Help Desk

April 8, 2010 7:49am PDT

Web Help Desk is for any IT department who needs to track clients and assets, as well as keep an associated calendar, and see reports on all of it.

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Spotlight: Clonezilla system imaging

March 5, 2010 1:40pm PST

Clonezilla is an efficient, networkable, piece of software that can clone a single machine or up to forty machines simultaneously.

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Spotlight: Herman Miller Envelop Desk

February 10, 2010 12:50pm PST

The Herman Miller Envelop Desk is designed for computer users and looks to resolve posture problems that ergonomic chairs have not been able to fix.

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Spotlight: KACE Networks KBOX 1100 Systems Management Appliance

September 4, 2009 8:00am PDT

KACE Networks markets its KBOX Systems Management appliance as delivering a fully integrated systems management solution. The Free BSD-powered server does just that, providing enterprise IT...

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Product Spotlight: EverDesk Optima e-mail client

May 26, 2009 1:24pm PDT

E-mail client EverDesk Optima aims to change the e-mail game by treating individual e-mails more like documents than traditional e-mail clients do. Sadly, a few glitches plague the product, a few...

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Convicted of endangering their computers?

July 9, 2007 8:09am PDT

From soft drink spills to duct-tape fixes, these users are support calls just waiting to happen. Should they be convicted for endangering their computers?

25 Latest comment by Mr. Fix

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Monitor computer usage with Network LookOut Administrator Professional

April 3, 2007 2:05pm PDT

A look at Network LookOut Administrator Professional, a tool for monitoring computer usage.

5 Latest comment by SingerGuy

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Desktop toys: USB Desk Lamp

November 8, 2006 11:21am PST

The holiday season is approaching fast. In fact, it seems to approach faster every year. For those of you in the giving spirit around the office, it can be difficult to find that special gift for...

4 Latest comment by w2ktechman