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help desk
(225 results)-
Q&A
what is the next step i must take ?
April 13, 2012 8:49am PDT
what is the next step i must take ? Hello Experts, I work in a service desk and i have a simple job of managing user accounts on active directory. I am looking to move on to a better profile . I...
5 Started by chandrashekar678@... | Latest comment by JPElectron
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Q&A
Need help on help desk system
March 1, 2012 7:22pm PST
Need help on help desk system I need help finding a help desk system for a startup company. Obviously, they can???t afford a $5000 solution and they have minimal support staff. I was hoping to...
10 Started by DonHill | Latest comment by Jake Bigley
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Q&A
Help Desk Support
January 21, 2012 9:43am PST
Help Desk Support How to prepare for Help Desk Support Specialist? What training soes one need for this position? What to expect in an IT enviiroment? Discussion Topic Nice to see you are still...
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Q&A
How much office space should an IT professional have?
January 13, 2012 11:33am PST
How much office space should an IT professional have? Here is my situation... I work IT for my company of about 110 users expected to expand to 130-150 users. I currently have my own office of...
4 Started by Tomnician | Latest comment by fmuhangi@...
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Q&A
helpdesk technician supporting windows to linux?
January 12, 2012 4:59am PST
helpdesk technician supporting windows to linux? Hi Guys, need some insights, i am currently a helpdesk technician that cater most of the time a windows environment. i have been doing it for...
4 Started by GGG006 | Latest comment by gdburton@...
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Q&A
how to bring new services to the Service Desk
December 28, 2011 7:57am PST
how to bring new services to the Service Desk We are working to develop a process to bring new services into the service desk. if anyone has a working model, I'd appreciate being able to see your...
2 Started by scott.newton@... | Latest comment by David-123
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Q&A
How to introduce the help desk dynamics to my clients in my company?
December 22, 2011 11:49am PST
How to introduce the help desk dynamics to my clients in my company? Hi, can anyone give me tips in how to introduce the help desk to my clients in my company, like a campain? Maybe with posters,...
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Q&A
Help Desk Service guide: staff ratio?
August 22, 2011 1:00pm PDT
Help Desk Service guide: staff ratio? My previous question had disappeared for some unknown reason so I'll try to repeat it briefly: There is a guide published by TechRepublic in 2005 that is...
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Q&A
Consolidating Service Desk and Desktop Support. Your thoughts, please?
July 22, 2011 5:08am PDT
Consolidating Service Desk and Desktop Support. Your thoughts, please? I'm thinking of moving my Desktop Support team into a Service Desk role. This is necessitated by the cost pressures that I'm...
5 Started by moepi.matome@... | Latest comment by praveen_negi@...
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Q&A
What's the benchmark of Helpdesk cost around the IT Industry?
July 18, 2011 5:57pm PDT
What's the benchmark of Helpdesk cost around the IT Industry? Is there any analysis report done in IT industry to benchmark of how much is the ideal cost for IT helpdesk to support a business...
1 Latest comment by williamks.tan@...
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Q&A
How do I remove or rearrange desk top icons in vista 64x?
June 15, 2011 9:33pm PDT
How do I remove or rearrange desk top icons in vista 64x? I want to clean up my desk top a bit and for some reason my right click does not work, nothing happens when I click in an open space. It...
3 Started by ndkat | Latest comment by markp24@...
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Q&A
Delegation and Inheritance
March 21, 2011 1:55pm PDT
Delegation and Inheritance Reposting as I posted in the wrong forum first time (sorry about the duplication). Edit: Used the term "OU" where I should have used the term "group" when referring to...
7 Started by Curt@... | Latest comment by Jasonjb1222
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Q&A
What should be my top concerns for being the only IT person?
March 13, 2011 1:51pm PDT
It's both very good and very bad Good points Loads of stuff to learn and do, a great deal of implicit authority, you can really put your stamp on the place. Bad points. You never know enough,...
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Q&A
Is Desktop support or IT Help Desk job helpful for experience after CCNA?
March 4, 2011 8:57pm PST
Is Desktop support or IT Help Desk job helpful for experience after CCNA? I am CCNA certified and now I get an offer related to the job of technical support. In this job I have to solve problems...
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Q&A
Cerberus or Vision Helpdesk or Zendesk or Kayako ?
October 28, 2010 12:09am PDT
Cerberus or Vision Helpdesk or Zendesk or Kayako ? We are a small web design company we have some reseller clients who bring us business. We are looking for a helpdesk software that will allow us...
2 Started by rinikhan | Latest comment by sreeleshvp@...
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Q&A
How do I use the correct syntax with a character data type to compute?
September 23, 2010 11:50am PDT
How do I use the correct syntax with a character data type to compute? I am having some issues with this code. Basically, I am not using the char data type in the correct way. Can someone please...
2 Started by programmer82 | Latest comment by Tony Hopkinson
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Q&A
Best Begginer Jobs in IT
September 22, 2010 9:44pm PDT
Best Begginer Jobs in IT Hello everyone, recently i have graduated from college with an associates degree in what my school called NCIS (Network Communication & Information Systems). I have been...
17 Started by HeyUTechGuy | Latest comment by jem94518@...
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Q&A
Programmer or Networking?
August 26, 2010 12:58am PDT
Programmer or Networking? I am recently unemployed and have the opportunity to do worker retraining but I'm unsure of which path to take. I have narrowed it down to "Computer Programmer" or...
10 Started by apotheosis29 | Latest comment by NexS
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Q&A
Does Froyo or Nitro Desk Touchdown support Syncing Outlook Subfolders
August 23, 2010 11:20am PDT
Does Froyo or Nitro Desk Touchdown support Syncing Outlook Subfolders I currently have a WinMo 6.1 phone and I have to use Pocket Mirror Pro to sync my contacts from Microsoft Exchange since I use...
1 Latest comment by JoeB90
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Q&A
HelpDesk Software ?
August 23, 2010 1:52am PDT
HelpDesk Software ? Hello Guys... Could you guide me to some free Helpdesk programs that are useful and easy to use? I tried SysAid but I faced some technical problems with it. Thanks in advance....
7 Started by eng.ola | Latest comment by boxfiddler
