help desk

Blog Post

Does your help desk need to stock up on Windows XP licenses?

January 30, 2008 6:30pm PST

Nobody has hired skywriters yet, but Microsoft intends to pull Windows XP from retail channels this June. We're not using Vista right now, so I'm considering laying in some spare XP licenses....

33 Latest comment by mdhealy@...

Blog Post

Lines of communication

February 5, 2008 1:49pm PST

When I need to ring our helpdesk I have a short dial extension number that connects me to the support centre. This used to be in a room upstairs in our European headquarters in England and we got...

26 Latest comment by drowningnotwaving

Blog Post

Strata8 Followup - Part 1

February 29, 2008 11:14am PST

In my article Strata8 - new approach to in-building wireless telephone usage, I expressed some skepticism about Strata8's approach to the "problem" of enterprise users using their cellular phones...

Articles

AmphetaDesk offers an easier way to stay on top of IT news

November 19, 2002 8:00am PST

Wouldn't you love to have an extra hour a day? Try this RSS newsfeed reader and save time while reviewing the latest news from all your favorite Web sites.

Articles

Best of 2001: Beware dangerous species of help desk callers

January 7, 2002 8:00am PST

The new year is the perfect time for lists. (Resolution No. 9: I will not eat more than four lunches at my desk each week.) For our part, we are offering a list of the top five most-read Support...

2 Latest comment by alvb1227@...

Articles

Members sound off on working an enterprise help desk

November 2, 2000 8:00am PST

Is working an enterprise help desk important for building a support tech's career? Find out what your fellow TechRepublic members think.

Articles

Novice net admins: Sidestep problems with these simple rules

March 12, 2003 8:00am PST

In today's economy, new net admins may find they've been given the responsibilities normally imposed on experienced gurus who make the big bucks. It's a great opportunity for growth, but be sure...

55 Latest comment by ServerJockey

Articles

Help desks tap call-tracking software as the method of choice

May 8, 2001 7:00am PDT

Keeping track of all the calls for help that come into your call center or help desk can be difficult. Most respondents to a recent Polling Place Quick Poll use tracking software to do it. Check...

Articles

Polling Place: How many computer users does your help desk support?

October 9, 2000 7:00am PDT

Polling Place examines the results from TechRepublic Quick Poll: How many computer users does your help desk support?

Articles

Members respond: Should corporate help desks support home PCs?

October 6, 2000 7:00am PDT

In this week's edition of Point and Counterpoint, we take a look at what our members think about help desks providing support for the home PCs of end users.

6 Latest comment by tom.a.barrett@...

Articles

Do you use multiple monitors on your desk?

February 26, 2001 8:00am PST

Polling Place examines the results of TPG's Quick Poll: Do you use multiple monitors on your desk?

Articles

How many computers do you have set up at your desk?

February 20, 2001 8:00am PST

Polling Place examines the results of TPG's Quick Poll: How many computers do you have set up at your desk?

Articles

Members respond on IT vs. help desk

July 20, 2000 7:00am PDT

In a recent edition of In Response, TechRepublic members were asked to express their opinions regarding the IT department acting as the company help desk. Take a look at what our members had to say.

Articles

TechRepublic and NoWonder Partner to Offer Virtual Help Desk Capability To IT Community

May 16, 2000 7:00am PDT

Partnership Provides IT Professionals with Wealth of Online IT Support in a Private-labeled Environment

Articles

Poll: In-house documentation is preferred by the help desk

January 30, 2003 8:00am PST

When it comes to support/help desk documentation, nearly half of enterprises use an in-house solution. Check out the Polling Place Quick Poll results for a look at other options.

Articles

Streamline Web editing with Microsoft Office and Research-Desk Professional

March 31, 2003 8:00am PST

You don't necessarily need HTML editors to edit Web pages. With Research-Desk Professional, you can edit them directly from your Microsoft Office applications.

1 Latest comment by cbiltcliffe@...

Articles

Shared management, space thwarts bad blood between support and net admins

April 23, 2003 7:00am PDT

The best way to create a team spirit and encourage good communication between help desk pros and network admins is to make them share office space, according to some members. But does that mean...

3 Latest comment by mickey.walker@...

Articles

Doing More with Less: Using TrackLogix as an alternative to e-mail

December 4, 2003 8:00am PST

Discover a potential alternative to traditional email systems

2 Latest comment by Catadmin

Articles

The many layers of reliability

April 7, 2004 7:00am PDT

Take another look at how you define and measure server reliability.

1 Latest comment by Stuart Bonell, Attenda

Articles

Is your desk a disaster? Show us and win!

October 31, 2005 4:45pm PST

Do you work in or near a Disaster Desk at work? Show us your disaster desk and you win an iPOD or a swag of developer books on hand. This month's competition is to find the biggest Disaster Desk...