help desk

Blog Post

10 virtual appliances that can simplify your job

September 27, 2012 10:43am PDT

If you've never worked with virtual appliances, you owe it to yourself to check them out. Here are 10 good ones that will give you an idea of what they can do for you.

8 Latest comment by atmail

Blog Post

Windows 7 Startup Repair Tool automatically diagnoses and fixes startup problems

June 23, 2011 8:33am PDT

In this edition of the Windows Desktop Report, Greg Shultz takes a look at the Windows 7 Startup Repair Tool and explains how it works to automatically troubleshoot and repair the operating system.

28 Latest comment by pjunkel-pcmind@...

Blog Post

10 timesaving strategies for the help desk

April 19, 2013 5:00am PDT

Vague descriptions, off-the-wall requests, and ad hoc 'quick questions' can slow help desk operations to a crawl. Try these tricks to remove obstacles and speed things up.

11 Latest comment by rhal

Blog Post

10 things help desk techs can do to improve service

December 13, 2011 12:13pm PST

A few best practices can make a world of difference in the eternal struggle between the help desk and its callers.

38 Latest comment by MarkFreed

Blog Post

Big Data and the cloud throw down the guantlet for IT department

May 12, 2013 7:25am PDT

IT/business alignment has gone from something you should consider to further your IT department to something you should do to keep your IT department employed.

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Blog Post

Three ways to gain programming experience

August 20, 2009 12:20am PDT

Justin James offers advice to a reader who needs experience but can't find work because he has very little on-the-job experience. Check out these recommendations for picking up programming...

59 Latest comment by DComander101x@...

Blog Post

A strategy to improve application development

May 10, 2013 12:19pm PDT

Following these strategies will help ensure the business value of your app development projects.

Blog Post

10 tips for delivering bad news

April 6, 2011 7:10am PDT

Giving someone bad news is never easy, but there are right ways and wrong ways of going about it. Calvin Sun has some advice on the best methods for sharing unpleasant information.

12 Latest comment by AndrewRLong

Blog Post

10 reasons to migrate to Exchange 2010

July 27, 2010 1:45pm PDT

Organisations have shown a reluctance to upgrade to Exchange 2010 -- but they could be missing out on some cost-saving improvements.

13 Latest comment by PurpleSkys

Blog Post

10 things end users do that drive me crazy

May 6, 2011 8:55am PDT

Annoying users come with the support tech territory, but sometimes a little venting can help. See if these scenarios sound familiar.

276 Latest comment by gitmo

Blog Post

Install the powerful OTRS help desk ticketing system

June 8, 2012 3:05pm PDT

Follow instructions on how to install and run the open source help desk ticketing system OTRS on a LAMP server with a Ubuntu base.

7 Latest comment by gorman.mi@...

Blog Post

10 ways to make meetings more effective

November 6, 2007 12:01pm PST

"That meeting wasted my time."How often have you made this statement? Like you, I've attended many unproductive meetings, but a recent one topped them all. I had been talking about my consulting...

16 Latest comment by Ian Thurston

Blog Post

Review: Spiceworks network management

April 15, 2010 8:29am PDT

Spiceworks is designed for any network manager looking to keep tabs on the status of their network, but without paying a steep price.

37 Latest comment by paulywog66

Blog Post

PowerShell Studio 2012: Full-featured tool provides extra help

January 4, 2013 6:00am PST

Derek Schauland reviews what is included in PowerShell Studio 2012, a third-party tool to help you learn and use PowerShell commands.

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Blog Post

Review: osTicket help ticket system

April 22, 2010 8:52am PDT

osTicket is a help system for anyone from small companies to enterprises that need a means for help ticket submission and tracking.

4 Latest comment by Kris.J

Blog Post

10 most dangerous species of help desk analyst

December 3, 2010 4:53pm PST

IT veteran Jeff Dray takes a lighthearted look at different types of help desk analysts. Are you or your coworkers on his list?

24 Latest comment by Becca Alice

Blog Post

Five tips for reducing the stress of user support calls

July 27, 2011 12:38pm PDT

Spend enough time on the helpdesk, and your nerves are likely to get a bit frayed. Here are some survival tips to help make the job less stressful.

5 Latest comment by sipeki

Blog Post

Five apps to meet your help desk challenges

January 10, 2012 9:12am PST

A number of good tools are available to reduce help desk headaches, streamline management, and optimize workflow.

20 Latest comment by mckinnej

Blog Post

10 wacky IT office pranks

August 26, 2011 2:11pm PDT

An office without practical jokes would be a mighty dull place to work. Luckily, legions of IT pranksters have kept things lively over the years.

289 Latest comment by kitdaddio

Blog Post

10 ways to maximize your help desk investment

June 18, 2012 2:50pm PDT

The help desk has become a key player in delivering business benefits, including high service levels for users and customers, improved applications, and better products.

3 Latest comment by gabbynizri@...