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help desk
(1854 results)-
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How to optimize IT customer service
December 22, 2004 12:00am PST
By distinguishing your IT department's key customers from the rest of its end users, you can significantly improve the quality of support services delivered to all. This paper explains how to...
Provided by: TechRepublic
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10 things you should know about developing soft skills to advance your IT career
November 17, 2005 12:00am PST
IT pros often have considerable technical training under their belts but lack experience in some key nontechnical areas. These pointers will help you focus on career-boosting soft skills,...
Provided by: TechRepublic
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Presentation: 10 things you should know about Microsoft Windows Server Update Services (WSUS)
December 1, 2005 12:00am PST
This PowerPoint presentation outlines 10 things about Microsoft Windows Server Update Services (WSUS) every network administrator and help desk technician should know. In June 2005, Microsoft...
Provided by: TechRepublic
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Uncover hardware that the Windows XP Device Manager hides
March 9, 2005 12:00am PST
For administrators and help desk techs, one of the most challenging hardware troubleshooting issues in Windows XP is the fact that the Device Manager hides non-Plug and Play devices as well as...
Provided by: TechRepublic
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Anatomy of Word: Taking Word tables to the next level with spreadsheet techniques
February 16, 2006 12:00am PST
Word tables and Excel spreadsheets share a few things in common, such as the ability to perform calculations on numbers in each cell. This document explores these similarities and points out where...
Provided by: TechRepublic
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Anatomy of Excel data analysis: Achieve better information organization with subtotals
November 21, 2005 12:00am PST
Sometimes we take for granted what users know. While Microsoft Excel may be familiar to you, if you are on a help desk you will have to explain how the application works to users that fall within...
Provided by: TechRepublic
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TechRepublic Real World Guide: Improving Help Desk Service Levels
August 1, 2005 12:00am PDT
The TechRepublic Real World Guide: Improving Help Desk Service Levels collects proven recommendations for developing proper end user-support ratios, establishing policies for communicating with...
Provided by: TechRepublic
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Anatomy of Excel formatting: Make better spreadsheet presentations - part 3
September 28, 2005 12:00am PDT
Sometimes we take for granted what users know. While Microsoft Excel may be familiar to you, if you are on a help desk you will have to explain how the application works to users that fall within...
Provided by: TechRepublic
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Downloads
Software Purchase/Installation Approval Form
November 16, 2004 12:00am PST
Our Software Purchase/Installation Approval Form provides help desk personnel with all of the information they need to purchase and install software for end users. This download is available...
Provided by: TechRepublic Pro
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Downloads
10 things you should know about Microsoft Windows Server Update Services (WSUS)
August 17, 2005 12:00am PDT
This list outlines 10 things about Microsoft Windows Server Update Services (WSUS) every network administrator and help desk technician should know. In June 2005, Microsoft released Windows...
Provided by: TechRepublic
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Downloads
Require help desk analysts to make the most of down time
May 2, 2006 12:00am PDT
During this 16-minute podcast, help desk guru Jeff Davis and TechRepublic Section Editor Bill Detwiler explore the issue of help desk time management. Should help desk analysts be allowed to do...
Provided by: TechRepublic
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TechRepublic Pro's Business Case Template: New Help Desk/Support Staff
February 7, 2006 12:00am PST
The support and help desk staff serves critical functions within organizations. Whether a firm operates as a nonprofit entity, small business, medium-size enterprise, or global multinational...
Provided by: TechRepublic Pro
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Troubleshooting Permissions Problems in Win Server 2003 and WinXP
November 24, 2004 12:00am PST
You can download and distribute this FastAnswer to your users or laminate it and keep it next to your desk to quickly figure out how to troubleshoot permissions problems on your network. This...
Provided by: TechRepublic Pro
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IT Help Desk Survival Guide, Third Edition (ISO file)
June 29, 2007 12:00am PDT
Burn your own CD version of TechRepublic's IT Help Desk Survival Guide, Third Edition. This download is a complete image of the CD available formerly for sale in our TechRepublic catalog....
Provided by: TechRepublic Pro
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Quick Reference: PC Troubleshooting Pack
February 4, 2005 12:00am PST
Help desk and IT support professionals need the fastest and most complete answers to keep every PC in action. Get the PC troubleshooting solutions you're looking for with this set of four...
Provided by: TechRepublic Pro
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Crash Course: Microsoft Outlook Advanced Functionality
July 19, 2006 12:00am PDT
The Microsoft Outlook -- Advanced Functionality presentation provides a preformatted template for training end users to fully leverage Microsoft Outlook's capabilities. The accompanying Quick...
Provided by: TechRepublic Pro
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Crash Course: Microsoft Word Basics
July 19, 2006 12:00am PDT
The Microsoft Word Basics presentation provides a preformatted presentation for familiarizing staff with Microsoft Word. The accompanying Quick Reference Sheet can be distributed to attendees at...
Provided by: TechRepublic Pro
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Crash Course: Microsoft PowerPoint Basics
August 14, 2006 12:00am PDT
This Microsoft PowerPoint Basics presentation provides a preformatted solution for teaching end users Microsoft PowerPoint fundamentals. The presentation also proves helpful in reviewing...
Provided by: TechRepublic Pro
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Crash Course: Microsoft PowerPoint 2003-Intermediate Skills
August 20, 2006 12:00am PDT
This Microsoft PowerPoint - Intermediate Skills presentation provides a preformatted presentation for helping staff members better leverage the capabilities of this presentation software. The...
Provided by: TechRepublic Pro
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Crash Course: Microsoft PowerPoint-Advanced Functionality
August 28, 2006 12:00am PDT
This Microsoft PowerPoint - Advanced Functionality presentation is a preformatted solution for training staff to maximize Microsoft PowerPoint's more advanced functions. The accompanying handout...
Provided by: TechRepublic Pro
