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help desk
(3449 results)-
Blog Post
10 things help desk techs can do to improve service
December 13, 2011 12:13pm PST
A few best practices can make a world of difference in the eternal struggle between the help desk and its callers.
38 Latest comment by MarkFreed
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Blog Post
Consultants meld unique tradesmen-professional services blend
December 9, 2011 11:57pm PST
Erik Eckel observes that IT consultants possess the highly valued rare mix of mechanical skills and knowledge-based expertise.
7 Latest comment by gracelaks
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Discussion Threads
Grade your job: Help Desk
November 30, 2011 8:25am PST
Grade your job: Help Desk article root RE: Grade your job: Help Desk FYI -- Poll has a typo in the TechRepublic newsletter link description, and another in the last question retired now, but...
13 Started by dkalin | Latest comment by chris.pratt@...
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Blog Post
Grade your job: Help Desk
November 30, 2011 6:26am PST
Are you a Help Desk pro? If so, you can help us out with our poll.
13 Latest comment by chris.pratt@...
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Discussion Threads
Building a desk top from a laptop
November 17, 2011 1:51am PST
Building a desk top from a laptop I came across a site that had directions on how to build a decent desk top from an old laptop or 2 that you might have around gathering dust, using the laptop...
1 Started by tjsobieski@... | Latest comment by tjsobieski@...
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Discussion Threads
DIY: Install and configure your Cerb5 help desk
November 16, 2011 3:21pm PST
DIY: Install and configure your Cerb5 help desk article root Complimentary 3 seat licenses for small companies Thanks for the writeup, Jack! I just wanted to make a quick clarification that we...
1 Started by jeffstanden |
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Blog Post
DIY: Install and configure your Cerb5 help desk
November 12, 2011 10:54am PST
Cerb5 is a powerful and flexible help desk solution that is particularly a good option for small shops that only have one or two users connected to the system at one time.
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White Papers
5 Hidden Costs of Using "Free" and Legacy Tools for Support
November 3, 2011 12:00am PDT
Traditional remote access and meeting tools were not designed as remote support tools for helpdesks and IT professionals. Do you know what hidden costs their lack of helpdesk-specific management...
Provided by: LogMeIn
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White Papers
Legacy Remote Control Tools: Not Built for Today's Helpdesk
November 3, 2011 12:00am PDT
Explore the challenges of supporting a remote workforce with legacy tools such as RDP™, pcAnywhere™, VPNs and VNC™ and identify best practices you can use to choose helpdesk tools that better...
Provided by: LogMeIn
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Blog Post
BYOD's impact on the data center
November 2, 2011 6:48am PDT
Scott Lowe doesn't see the trend of users bringing their own devices to work changing any time soon. Here are some things you need to anticipate as you make adjustments in the data center.
12 Latest comment by AG4IT
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Whitepapers
Winning with Managed Services:How to Facilitate Rapid, Lean Growth with Professional Services Automation
October 14, 2011 12:00am PDT
Managed Service Providers (MSP) deliver network-based services, applications, and equipment to corporate clients. Common types of managed services include monitoring and management of IT networks,...
Provided by: ConnectWise
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Discussion Threads
Taking the next step in career development
October 10, 2011 6:34am PDT
Taking the next step in career development I find myself at a crossroads in my career. I have been doing Helpdesk in an intense 24 x 7 work environment for 2.5 years. Although helpdesk has been...
2 Started by rtp2006@... | Latest comment by CharlieSpencer_Palmetto
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Whitepapers
Empowering Your Mobile Worker
October 10, 2011 12:00am PDT
A modern mobile IT strategy is no longer an option...it is an absolute business necessity. Today's most productive employees are not tied to a desk, an office, or a location. They are mobile. And...
Provided by: Box.net
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Blog Post
10 ways to automate the mundane (so you can focus on what matters)
October 6, 2011 10:07am PDT
Wouldn't it be great if you could focus on supporting critical business initiatives instead of just keeping the lights on? These steps can help.
25 Latest comment by michaellashinsky@...
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Downloads
Six Steps to A Secure and Robust Remote Access
October 5, 2011 12:00am PDT
The days of users studiously working at their office desks, using terminals or desktops, is quickly vanishing. This product outlines six steps for you to enforce policies and maintain regulatory...
Provided by: TechRepublic Pro
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Whitepapers
Merkur Group effectively controls IT costs with automated, integrated service management initiative.
October 4, 2011 12:00am PDT
Case study. Merkur conducted an extensive selection process for service management solutions, evaluating technologies from IBM, HP, BMC and Computer Associates against more than 120 requirements....
Provided by: IBM
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Discussion Threads
help desk hours
October 3, 2011 10:47am PDT
help desk hours Hello All - I recently joined here. I'm looking for recent information, studies, or your comments on your IT help desk support hours and polioies. I work for a small company in...
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Blog Post
Four attributes of a successful IT organization
October 3, 2011 5:17am PDT
What makes an IT department awful or excellent is dependent on a variety of factors as well as the company culture. But there are some things that are pretty universal when it comes to a...
8 Latest comment by uberlist@...
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White Papers
Desktop to cloud: Browser migration in the enterprise
October 3, 2011 12:00am PDT
Business is in the cloud, not at the desk. Instead of accessing information in the office, we now need real-time answers from our business applications in any place, at any time, relying more and...
Provided by: ChangeBASE
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Whitepapers
Service Desk Management Works case study
October 3, 2011 12:00am PDT
Their ability to deliver services is highly dependent upon their capability to operate with highly reliable and efficient IT operations. The changes described in this case study will help to...
Provided by: IBM
