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    <title><![CDATA[helpdesk on TechRepublic ]]></title>
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    <lastBuildDate>2013-05-21T03:29:06-07:00</lastBuildDate>
        <item>
        <title><![CDATA[Key Considerations for Increasing Windows System Performance]]></title>
        <link><![CDATA[http://www.techrepublic.com/whitepapers/key-considerations-for-increasing-windows-system-performance/32872769]]></link>
        <s:doctype><![CDATA[Whitepapers]]></s:doctype>
        <description><![CDATA[Rather than rely on the Windows built-in defrag tool to address performance problems &ldquo;after-the-fact&rdquo; on laptops and workstations, IT departments can now address the problem proactively to eliminate performance-robbing fragmentation from ever occurring. One simple fix will put a stop to pesky helpdesk performance issues and ensure you never defrag again. Find out what optimized I/O looks like...]]></description>
        <guid><![CDATA[http://www.techrepublic.com/whitepapers/key-considerations-for-increasing-windows-system-performance/32872769]]></guid>
        <dc:creator><![CDATA[]]></dc:creator>
        <pubDate>2013-02-01T08:00:00Z</pubDate>
                        <category domain="http://www.techrepublic.com/topics/condusiv+technologies"><![CDATA[Condusiv Technologies]]></category>
                <category domain="http://www.techrepublic.com/topics/microsoft+windows"><![CDATA[Microsoft Windows]]></category>
                <category domain="http://www.techrepublic.com/topics/operating+systems"><![CDATA[Operating Systems]]></category>
                <category domain="http://www.techrepublic.com/topics/performance"><![CDATA[Performance]]></category>
                <category domain="http://www.techrepublic.com/topics/performance+management"><![CDATA[Performance Management]]></category>
                <category domain="http://www.techrepublic.com/topics/software"><![CDATA[Software]]></category>
                                
            </item>
        <item>
        <title><![CDATA[Quest Authentication Services Scores High Marks at the University of East Anglia, Delivering Greater Security and 100% ROI in Less than a Year]]></title>
        <link><![CDATA[http://www.techrepublic.com/whitepapers/quest-authentication-services-scores-high-marks-at-the-university-of-east-anglia-delivering-greater-security-and-100-roi-in-less-than-a-year/32603163]]></link>
        <s:doctype><![CDATA[Whitepapers]]></s:doctype>
        <description><![CDATA[With more than 40,000 users with accounts on Unix and Windows applications, UK&rsquo;s East Anglia University needed a single sign-on (SSO) solution. They turned to Authentication Services from Quest, now a part of Dell, for a solution that would seamlessly extend the security and compliance of its Active Directory infrastructure to Unix and Linux. Besides achieving full ROI in less than a year, it...]]></description>
        <guid><![CDATA[http://www.techrepublic.com/whitepapers/quest-authentication-services-scores-high-marks-at-the-university-of-east-anglia-delivering-greater-security-and-100-roi-in-less-than-a-year/32603163]]></guid>
        <dc:creator><![CDATA[]]></dc:creator>
        <pubDate>2013-01-08T08:00:00Z</pubDate>
                        <category domain="http://www.techrepublic.com/topics/authentication"><![CDATA[Authentication]]></category>
                <category domain="http://www.techrepublic.com/topics/authentication+service"><![CDATA[Authentication Service]]></category>
                <category domain="http://www.techrepublic.com/topics/authentication%252Fencryption"><![CDATA[Authentication/Encryption]]></category>
                <category domain="http://www.techrepublic.com/topics/call+centers"><![CDATA[Call Centers]]></category>
                <category domain="http://www.techrepublic.com/topics/dell+computer+corp."><![CDATA[Dell Computer Corp.]]></category>
                <category domain="http://www.techrepublic.com/topics/finance"><![CDATA[Finance]]></category>
                <category domain="http://www.techrepublic.com/topics/help+desk"><![CDATA[Help Desk]]></category>
                <category domain="http://www.techrepublic.com/topics/it+operations"><![CDATA[It Operations]]></category>
                <category domain="http://www.techrepublic.com/topics/managerial+accounting"><![CDATA[Managerial Accounting]]></category>
                <category domain="http://www.techrepublic.com/topics/quest+software+inc."><![CDATA[Quest Software Inc.]]></category>
                <category domain="http://www.techrepublic.com/topics/roi"><![CDATA[ROI]]></category>
                <category domain="http://www.techrepublic.com/topics/roi%252Ftco"><![CDATA[Roi/Tco]]></category>
                <category domain="http://www.techrepublic.com/topics/security"><![CDATA[Security]]></category>
                <category domain="http://www.techrepublic.com/topics/single+sign-on"><![CDATA[Single Sign-on]]></category>
                                
            </item>
        <item>
        <title><![CDATA[Think the helpdesk is disposable? Time to think again.]]></title>
        <link><![CDATA[http://www.techrepublic.com/forum/discussions/102-395856]]></link>
        <s:doctype><![CDATA[BLOG_DISCUSSION_TYPE]]></s:doctype>
        <description><![CDATA[Think the helpdesk is disposable? Time to think again.article rootSome Training Required - tsk tskAnd on-going training at that. If your helpdesk is your buffer between staff and tech people they had better know how to handle 50% of the issues at]]></description>
        <guid><![CDATA[http://www.techrepublic.com/forum/discussions/102-395856]]></guid>
        <dc:creator><![CDATA[]]></dc:creator>
        <pubDate>2012-10-26T16:56:22Z</pubDate>
                        <category domain="http://www.techrepublic.com/topics/help+desk"><![CDATA[Help Desk]]></category>
                                
            </item>
        <item>
        <title><![CDATA[Think the helpdesk is disposable? Time to think again.]]></title>
        <link><![CDATA[http://www.techrepublic.com/blog/cio-insights/think-the-helpdesk-is-disposable-time-to-think-again/39749572]]></link>
        <s:doctype><![CDATA[Blog posts]]></s:doctype>
        <description><![CDATA[Just because everyone uses a computer it doesn't mean they can fix them when they go wrong. Let's kill off the myth that we live in a new age of IT literacy.]]></description>
        <guid><![CDATA[http://www.techrepublic.com/blog/cio-insights/think-the-helpdesk-is-disposable-time-to-think-again/39749572]]></guid>
        <dc:creator><![CDATA[Nick Heath]]></dc:creator>
        <pubDate>2012-10-26T15:31:22Z</pubDate>
                        <category domain="http://www.techrepublic.com/topics/computer"><![CDATA[Computer]]></category>
                <category domain="http://www.techrepublic.com/topics/pc"><![CDATA[PC]]></category>
                <category domain="http://www.techrepublic.com/topics/help+desk"><![CDATA[Help Desk]]></category>
                <category domain="http://www.techrepublic.com/topics/call+centers"><![CDATA[Call Centers]]></category>
                <category domain="http://www.techrepublic.com/topics/it+operations"><![CDATA[It Operations]]></category>
                <category domain="http://www.techrepublic.com/topics/nick+heath"><![CDATA[Nick Heath]]></category>
                                
            </item>
        <item>
        <title><![CDATA[10 IT relics I really miss]]></title>
        <link><![CDATA[http://www.techrepublic.com/forum/discussions/102-395697]]></link>
        <s:doctype><![CDATA[BLOG_DISCUSSION_TYPE]]></s:doctype>
        <description><![CDATA[I miss good researchFirst of all computer stores still do exist, so if one is too lazy to get out of the armchair no wonder one does not find one.Secondly immersive gaming still does exist - it is called a console running on a home theatre, just do]]></description>
        <guid><![CDATA[http://www.techrepublic.com/forum/discussions/102-395697]]></guid>
        <dc:creator><![CDATA[]]></dc:creator>
        <pubDate>2012-10-22T12:44:21Z</pubDate>
                        <category domain="http://www.techrepublic.com/topics/armchair"><![CDATA[Armchair]]></category>
                <category domain="http://www.techrepublic.com/topics/help+desk"><![CDATA[Help Desk]]></category>
                <category domain="http://www.techrepublic.com/topics/helpdesk+technician"><![CDATA[Helpdesk Technician]]></category>
                                
            </item>
        <item>
        <title><![CDATA[Free Helpdesk stands out for its easy setup and user friendliness]]></title>
        <link><![CDATA[http://www.techrepublic.com/forum/discussions/102-395318]]></link>
        <s:doctype><![CDATA[BLOG_DISCUSSION_TYPE]]></s:doctype>
        <description><![CDATA[Free Helpdesk stands out for its easy setup and user friendlinessarticle rootHow about HESK?http://www.hesk.com/Way more features than this, and just as simple to install and use.SpiceworksSpiceworks also works very well as a help desk and n]]></description>
        <guid><![CDATA[http://www.techrepublic.com/forum/discussions/102-395318]]></guid>
        <dc:creator><![CDATA[]]></dc:creator>
        <pubDate>2012-10-09T19:49:48Z</pubDate>
                        <category domain="http://www.techrepublic.com/topics/help+desk"><![CDATA[Help Desk]]></category>
                                
            </item>
        <item>
        <title><![CDATA[Free Helpdesk stands out for its easy setup and user friendliness]]></title>
        <link><![CDATA[]]></link>
        <s:doctype><![CDATA[BLOG_DISCUSSION_TYPE]]></s:doctype>
        <description><![CDATA[Free Helpdesk stands out for its easy setup and user friendlinessarticle rootwww.wholesalemkt.netWonderful.Share a website with you ,( http://www.wholesalemkt.net/ )Believe you will love it.We accept any form of payment.hjkuy]]></description>
        <guid><![CDATA[]]></guid>
        <dc:creator><![CDATA[]]></dc:creator>
        <pubDate>2012-10-07T16:03:44Z</pubDate>
                        <category domain="http://www.techrepublic.com/topics/payment"><![CDATA[Payment]]></category>
                <category domain="http://www.techrepublic.com/topics/help+desk"><![CDATA[Help Desk]]></category>
                <category domain="http://www.techrepublic.com/topics/user+friendliness"><![CDATA[User Friendliness]]></category>
                <category domain="http://www.techrepublic.com/topics/user+friendliness+article"><![CDATA[User Friendliness Article]]></category>
                <category domain="http://www.techrepublic.com/topics/friendliness+article"><![CDATA[Friendliness Article]]></category>
                                
            </item>
        <item>
        <title><![CDATA[Free Helpdesk stands out for its easy setup and user friendliness]]></title>
        <link><![CDATA[http://www.techrepublic.com/blog/itdojo/free-helpdesk-stands-out-for-its-easy-setup-and-user-friendliness/3763]]></link>
        <s:doctype><![CDATA[Blog posts]]></s:doctype>
        <description><![CDATA[Free Helpdesk does not offer a lot of bells and whistles, though it does an incredibly good job of being a simple and intuitive way for your IT department to organize support requests.]]></description>
        <guid><![CDATA[http://www.techrepublic.com/blog/itdojo/free-helpdesk-stands-out-for-its-easy-setup-and-user-friendliness/3763]]></guid>
        <dc:creator><![CDATA[Jack Wallen]]></dc:creator>
        <pubDate>2012-10-05T17:07:43Z</pubDate>
                        <category domain="http://www.techrepublic.com/topics/admin+user"><![CDATA[Admin User]]></category>
                <category domain="http://www.techrepublic.com/topics/mysql"><![CDATA[MySQL]]></category>
                <category domain="http://www.techrepublic.com/topics/web"><![CDATA[Web]]></category>
                <category domain="http://www.techrepublic.com/topics/password"><![CDATA[Password]]></category>
                <category domain="http://www.techrepublic.com/topics/admin"><![CDATA[Admin]]></category>
                <category domain="http://www.techrepublic.com/topics/help+desk"><![CDATA[Help Desk]]></category>
                <category domain="http://www.techrepublic.com/topics/call+centers"><![CDATA[Call Centers]]></category>
                <category domain="http://www.techrepublic.com/topics/data+warehouse"><![CDATA[Data Warehouse]]></category>
                <category domain="http://www.techrepublic.com/topics/databases"><![CDATA[Databases]]></category>
                <category domain="http://www.techrepublic.com/topics/storage"><![CDATA[Storage]]></category>
                <category domain="http://www.techrepublic.com/topics/open+source"><![CDATA[Open Source]]></category>
                <category domain="http://www.techrepublic.com/topics/it+operations"><![CDATA[It Operations]]></category>
                <category domain="http://www.techrepublic.com/topics/enterprise+software"><![CDATA[Enterprise Software]]></category>
                <category domain="http://www.techrepublic.com/topics/software"><![CDATA[Software]]></category>
                <category domain="http://www.techrepublic.com/topics/data+management"><![CDATA[Data Management]]></category>
                <category domain="http://www.techrepublic.com/topics/hardware"><![CDATA[Hardware]]></category>
                <category domain="http://www.techrepublic.com/topics/jack+wallen"><![CDATA[Jack Wallen]]></category>
                                
            </item>
        <item>
        <title><![CDATA[Need some level 1 helpdesk related tasks and resolutions]]></title>
        <link><![CDATA[http://www.techrepublic.com/forum/questions/101-392910]]></link>
        <s:doctype><![CDATA[TQA_TYPE]]></s:doctype>
        <description><![CDATA[Need some level 1 helpdesk related tasks and resolutionsHi,I am starting out as a level 1 helpdesk rep and i would like to know what are the general level 1 helpdesk tasks that i would have to resolve on day to day basis.What kind of common]]></description>
        <guid><![CDATA[http://www.techrepublic.com/forum/questions/101-392910]]></guid>
        <dc:creator><![CDATA[]]></dc:creator>
        <pubDate>2012-06-28T21:46:53Z</pubDate>
                                        
            </item>
        <item>
        <title><![CDATA[Suitable HelpDesk \ Service Desk Software - Specific Requirements]]></title>
        <link><![CDATA[http://www.techrepublic.com/forum/discussions/102-389849]]></link>
        <s:doctype><![CDATA[DISCUSSION_TYPE]]></s:doctype>
        <description><![CDATA[Suitable HelpDesk \ Service Desk Software - Specific RequirementsHello allAny assistance would be gratefully received. We currently use an in-house developed CRM as our Heldesk Software but I'm considering a purpose designed software. We have]]></description>
        <guid><![CDATA[http://www.techrepublic.com/forum/discussions/102-389849]]></guid>
        <dc:creator><![CDATA[]]></dc:creator>
        <pubDate>2012-03-16T15:33:59Z</pubDate>
                        <category domain="http://www.techrepublic.com/topics/software"><![CDATA[Software]]></category>
                                
            </item>
        <item>
        <title><![CDATA[Grade your job results: Help Desk]]></title>
        <link><![CDATA[http://www.techrepublic.com/forum/discussions/102-377991]]></link>
        <s:doctype><![CDATA[BLOG_DISCUSSION_TYPE]]></s:doctype>
        <description><![CDATA[Grade your job results: Help Deskarticle rootThat nailed it!It can be hard to feel appreciated in this job. User can sometimes be really thankfulwhile at other times it's your fault their printer-isn't-working-and-there's-a-deadline-and-it's-you]]></description>
        <guid><![CDATA[http://www.techrepublic.com/forum/discussions/102-377991]]></guid>
        <dc:creator><![CDATA[]]></dc:creator>
        <pubDate>2012-01-30T13:48:40Z</pubDate>
                        <category domain="http://www.techrepublic.com/topics/information+technology"><![CDATA[Information Technology]]></category>
                <category domain="http://www.techrepublic.com/topics/help+desk"><![CDATA[Help Desk]]></category>
                <category domain="http://www.techrepublic.com/topics/helpdesk+engineer"><![CDATA[Helpdesk Engineer]]></category>
                                
            </item>
        <item>
        <title><![CDATA[helpdesk technician supporting windows to linux?]]></title>
        <link><![CDATA[http://www.techrepublic.com/forum/questions/101-366014]]></link>
        <s:doctype><![CDATA[TQA_TYPE]]></s:doctype>
        <description><![CDATA[helpdesk technician supporting windows to linux?Hi Guys,need some insights, i am currently a helpdesk technician that cater most of the time a windows environment. i have been doing it for almost 2 years now. i got an oppurtunity to support linu]]></description>
        <guid><![CDATA[http://www.techrepublic.com/forum/questions/101-366014]]></guid>
        <dc:creator><![CDATA[]]></dc:creator>
        <pubDate>2012-01-12T12:59:57Z</pubDate>
                        <category domain="http://www.techrepublic.com/topics/linux"><![CDATA[Linux]]></category>
                <category domain="http://www.techrepublic.com/topics/help+desk"><![CDATA[Help Desk]]></category>
                                
            </item>
        <item>
        <title><![CDATA[5 Hidden Costs of Using &quot;Free&quot; and Legacy Tools for Support]]></title>
        <link><![CDATA[http://www.techrepublic.com/whitepapers/5-hidden-costs-of-using-free-and-legacy-tools-for-support/1845675]]></link>
        <s:doctype><![CDATA[White Papers]]></s:doctype>
        <description><![CDATA[Traditional remote access and meeting tools were not designed as remote support tools for helpdesks and IT professionals. Do you know what hidden costs their lack of helpdesk-specific management functionality may be imposing on your business?]]></description>
        <guid><![CDATA[http://www.techrepublic.com/whitepapers/5-hidden-costs-of-using-free-and-legacy-tools-for-support/1845675]]></guid>
        <dc:creator><![CDATA[]]></dc:creator>
        <pubDate>2011-11-03T07:00:00Z</pubDate>
                        <category domain="http://www.techrepublic.com/topics/call+centers"><![CDATA[Call Centers]]></category>
                <category domain="http://www.techrepublic.com/topics/help+desk"><![CDATA[Help Desk]]></category>
                <category domain="http://www.techrepublic.com/topics/it+operations"><![CDATA[It Operations]]></category>
                <category domain="http://www.techrepublic.com/topics/logmein"><![CDATA[LogMeIn]]></category>
                <category domain="http://www.techrepublic.com/topics/remote+administration"><![CDATA[Remote Administration]]></category>
                <category domain="http://www.techrepublic.com/topics/remote+support"><![CDATA[Remote Support]]></category>
                                
            </item>
        <item>
        <title><![CDATA[Legacy Remote Control Tools: Not Built for Today's Helpdesk]]></title>
        <link><![CDATA[http://www.techrepublic.com/whitepapers/legacy-remote-control-tools-not-built-for-todays-helpdesk/3705395]]></link>
        <s:doctype><![CDATA[White Papers]]></s:doctype>
        <description><![CDATA[Explore the challenges of supporting a remote workforce with legacy tools such as RDP&trade;, pcAnywhere&trade;, VPNs and VNC&trade; and identify best practices you can use to choose helpdesk tools that better support today's workforce while also cutting costs.]]></description>
        <guid><![CDATA[http://www.techrepublic.com/whitepapers/legacy-remote-control-tools-not-built-for-todays-helpdesk/3705395]]></guid>
        <dc:creator><![CDATA[]]></dc:creator>
        <pubDate>2011-11-03T07:00:00Z</pubDate>
                        <category domain="http://www.techrepublic.com/topics/call+centers"><![CDATA[Call Centers]]></category>
                <category domain="http://www.techrepublic.com/topics/help+desk"><![CDATA[Help Desk]]></category>
                <category domain="http://www.techrepublic.com/topics/human+resources"><![CDATA[Human Resources]]></category>
                <category domain="http://www.techrepublic.com/topics/it+operations"><![CDATA[It Operations]]></category>
                <category domain="http://www.techrepublic.com/topics/logmein"><![CDATA[LogMeIn]]></category>
                <category domain="http://www.techrepublic.com/topics/recruitment+%26+staffing"><![CDATA[Recruitment & Staffing]]></category>
                <category domain="http://www.techrepublic.com/topics/workforce"><![CDATA[Workforce]]></category>
                <category domain="http://www.techrepublic.com/topics/workforce+management"><![CDATA[Workforce Management]]></category>
                                
            </item>
        <item>
        <title><![CDATA[Winning with Managed Services:How to Facilitate Rapid, Lean Growth with Professional Services Automation]]></title>
        <link><![CDATA[http://www.techrepublic.com/whitepapers/winning-with-managed-serviceshow-to-facilitate-rapid-lean-growth-with-professional-services-automation/3604837]]></link>
        <s:doctype><![CDATA[Whitepapers]]></s:doctype>
        <description><![CDATA[Managed Service Providers (MSP) deliver network-based services, applications, and equipment to corporate clients. Common types of managed services include monitoring and management of IT networks, storage, backup, software maintenance, and managed security. To succeed in a marketplace crowded with competitors, MSPs must operate as efficiently as possible, keeping costs low while delivering...]]></description>
        <guid><![CDATA[http://www.techrepublic.com/whitepapers/winning-with-managed-serviceshow-to-facilitate-rapid-lean-growth-with-professional-services-automation/3604837]]></guid>
        <dc:creator><![CDATA[]]></dc:creator>
        <pubDate>2011-10-14T07:00:00Z</pubDate>
                        <category domain="http://www.techrepublic.com/topics/automation"><![CDATA[Automation]]></category>
                <category domain="http://www.techrepublic.com/topics/business+services"><![CDATA[Business Services]]></category>
                <category domain="http://www.techrepublic.com/topics/connectwise"><![CDATA[ConnectWise]]></category>
                <category domain="http://www.techrepublic.com/topics/professional+services"><![CDATA[Professional Services]]></category>
                <category domain="http://www.techrepublic.com/topics/professional+services+automation+software"><![CDATA[Professional Services Automation Software]]></category>
                <category domain="http://www.techrepublic.com/topics/service+provider"><![CDATA[Service Provider]]></category>
                <category domain="http://www.techrepublic.com/topics/software"><![CDATA[Software]]></category>
                                
            </item>
        <item>
        <title><![CDATA[How old remote support tools hinder your helpdesk]]></title>
        <link><![CDATA[http://www.techrepublic.com/whitepapers/how-old-remote-support-tools-hinder-your-helpdesk/3487097]]></link>
        <s:doctype><![CDATA[White Papers]]></s:doctype>
        <description><![CDATA[It wouldn't be efficient to use flint and steel to start a fire in modern times, so why would your corporate helpdesk use outdated tools to support remote workers? A modern enterprise includes global branches, telecommuters and a workforce that accesses information via smartphones or other mobile devices. A service desk using legacy tools cannot support these kinds of workers, and it can cost...]]></description>
        <guid><![CDATA[http://www.techrepublic.com/whitepapers/how-old-remote-support-tools-hinder-your-helpdesk/3487097]]></guid>
        <dc:creator><![CDATA[]]></dc:creator>
        <pubDate>2011-09-21T07:00:00Z</pubDate>
                        <category domain="http://www.techrepublic.com/topics/call+centers"><![CDATA[Call Centers]]></category>
                <category domain="http://www.techrepublic.com/topics/help+desk"><![CDATA[Help Desk]]></category>
                <category domain="http://www.techrepublic.com/topics/it+operations"><![CDATA[It Operations]]></category>
                <category domain="http://www.techrepublic.com/topics/logmein"><![CDATA[LogMeIn]]></category>
                <category domain="http://www.techrepublic.com/topics/productivity"><![CDATA[Productivity]]></category>
                <category domain="http://www.techrepublic.com/topics/remote+administration"><![CDATA[Remote Administration]]></category>
                <category domain="http://www.techrepublic.com/topics/remote+support"><![CDATA[Remote Support]]></category>
                <category domain="http://www.techrepublic.com/topics/telecommuting"><![CDATA[Telecommuting]]></category>
                <category domain="http://www.techrepublic.com/topics/tool"><![CDATA[Tool]]></category>
                                
            </item>
        <item>
        <title><![CDATA[Onsult: IT Firm Aims to Reduce Support Calls by 50 Percent, Double Revenue With Cloud Services]]></title>
        <link><![CDATA[http://www.techrepublic.com/whitepapers/onsult-it-firm-aims-to-reduce-support-calls-by-50-percent-double-revenue-with-cloud-services/32872825]]></link>
        <s:doctype><![CDATA[Case Studies]]></s:doctype>
        <description><![CDATA[Onsult is an IT services firm that consults businesses in the effective use of technology. It also installs and cares for technology infrastructures. German IT provider Onsult has been testing Windows Intune, a cloud-based PC management and security service, as a way to reduce the time the firm spends supporting customer PCs. The results are promising: by using the service, Onsult expects to...]]></description>
        <guid><![CDATA[http://www.techrepublic.com/whitepapers/onsult-it-firm-aims-to-reduce-support-calls-by-50-percent-double-revenue-with-cloud-services/32872825]]></guid>
        <dc:creator><![CDATA[]]></dc:creator>
        <pubDate>2011-09-07T07:00:00Z</pubDate>
                                        
            </item>
        <item>
        <title><![CDATA[County Meath Vocational Education Committee (VEC): Standardizing Desktop Saves Education Authority 30,000 in Annual Power Costs]]></title>
        <link><![CDATA[http://www.techrepublic.com/whitepapers/county-meath-vocational-education-committee-vec-standardizing-desktop-saves-education-authority-30000-in-annual-power-costs/32602667]]></link>
        <s:doctype><![CDATA[Case Studies]]></s:doctype>
        <description><![CDATA[County Meath Vocational Education Committee (VEC) operates facilities that have distinct identities and programs that reflect the needs of local students. Because IT staff had no central tools to manage the desktop infrastructure, County Meath VEC incurred extra IT costs through redundant, time-consuming tasks. Security updates and software upgrades were administered manually, and it was...]]></description>
        <guid><![CDATA[http://www.techrepublic.com/whitepapers/county-meath-vocational-education-committee-vec-standardizing-desktop-saves-education-authority-30000-in-annual-power-costs/32602667]]></guid>
        <dc:creator><![CDATA[]]></dc:creator>
        <pubDate>2011-08-11T07:00:00Z</pubDate>
                                        
            </item>
        <item>
        <title><![CDATA[Using web based Helpdesk software to Boost Your Online Business]]></title>
        <link><![CDATA[http://www.techrepublic.com/forum/discussions/102-347053]]></link>
        <s:doctype><![CDATA[DISCUSSION_TYPE]]></s:doctype>
        <description><![CDATA[Using web based Helpdesk software to Boost Your Online BusinessHow to improve the efficiency of your IT department.  Do you want to save the cost handling the customer's complain, support,etc. You should check out the help desk software.  Help desk]]></description>
        <guid><![CDATA[http://www.techrepublic.com/forum/discussions/102-347053]]></guid>
        <dc:creator><![CDATA[]]></dc:creator>
        <pubDate>2011-08-08T02:15:00Z</pubDate>
                        <category domain="http://www.techrepublic.com/topics/help+desk"><![CDATA[Help Desk]]></category>
                <category domain="http://www.techrepublic.com/topics/help+desk+management"><![CDATA[Help Desk Management]]></category>
                                
            </item>
        <item>
        <title><![CDATA[What's the benchmark of Helpdesk cost around the IT Industry?]]></title>
        <link><![CDATA[http://www.techrepublic.com/forum/questions/101-346460]]></link>
        <s:doctype><![CDATA[TQA_TYPE]]></s:doctype>
        <description><![CDATA[What's the benchmark of Helpdesk cost around the IT Industry?Is there any analysis report done in IT industry to benchmark of how much is the ideal cost for IT helpdesk to support a business user? I'm trying to get a basline of industry helpdesk cos]]></description>
        <guid><![CDATA[http://www.techrepublic.com/forum/questions/101-346460]]></guid>
        <dc:creator><![CDATA[]]></dc:creator>
        <pubDate>2011-07-19T00:57:53Z</pubDate>
                        <category domain="http://www.techrepublic.com/topics/information+technology"><![CDATA[Information Technology]]></category>
                <category domain="http://www.techrepublic.com/topics/help+desk"><![CDATA[Help Desk]]></category>
                                
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