helpdesk

Downloads

FireStarter Helpdesk 2.31 (Windows)

January 12, 2002 12:00am PST

FireStarter Helpdesk is a help desk system that offers integration with existing database technologies. It can track internal and external customer calls, service-level agreements (SLAs),...

Provided by: Tynan Data Systems

Downloads

FrontSupport 4.0 (Windows)

April 11, 2001 12:00am PDT

FrontSupport is customer support/helpdesk solution that integrates with ACT and GoldMine. FrontSupport enables you to track and manage customer support issues from the time they are reported to...

Provided by: FrontZone

Articles

How fast do you resolve help-desk calls?

April 3, 2001 7:00am PDT

Some help-desk calls may seem to last forever. But how long do they really take? These Polling Place results suggest that average call resolution times vary widely from organization to...

Discussion Threads

Beware the 10 most dangerous species of help desk callers

February 7, 2001 9:55pm PST

Sub species Sub species ignoramus is a close relative of the Mouse. They phone up with questions so amazingly obvious that you automatically think one of your colleagues is winding you up. "where...

427 Started by bimps  |  Latest comment by Absolutely

Downloads

NetQuester 2.0 (Windows)

January 7, 2001 12:00am PST

Allows management of helpdesk situations. It will schedule prioritize and organize your helpdesk requests. It allows import from MAPI compliant email systems. Allows for customization of helpdesk...

Provided by: Heath Aldrich