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helpdesk
(345 results)-
Whitepapers
Key Considerations for Increasing Windows System Performance
February 1, 2013 12:00am PST
Rather than rely on the Windows built-in defrag tool to address performance problems “after-the-fact” on laptops and workstations, IT departments can now address the problem proactively to...
Provided by: Condusiv Technologies
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Whitepapers
Quest Authentication Services Scores High Marks at the University of East Anglia, Delivering Greater Security and 100% ROI in Less than a Year
January 8, 2013 12:00am PST
With more than 40,000 users with accounts on Unix and Windows applications, UK’s East Anglia University needed a single sign-on (SSO) solution. They turned to Authentication Services from Quest,...
Provided by: Quest Software, now a part of Dell
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Discussion Threads
Think the helpdesk is disposable? Time to think again.
October 26, 2012 9:56am PDT
Think the helpdesk is disposable? Time to think again. article root Some Training Required - tsk tsk And on-going training at that. If your helpdesk is your buffer between staff and tech people...
42 Started by Dyalect | Latest comment by Deadly Ernest
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Blog Post
Think the helpdesk is disposable? Time to think again.
October 26, 2012 8:31am PDT
Just because everyone uses a computer it doesn't mean they can fix them when they go wrong. Let's kill off the myth that we live in a new age of IT literacy.
42 Latest comment by Deadly Ernest
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Discussion Threads
10 IT relics I really miss
October 22, 2012 5:44am PDT
I miss good research First of all computer stores still do exist, so if one is too lazy to get out of the armchair no wonder one does not find one. Secondly immersive gaming still does exist - it...
422 Started by chatch@... | Latest comment by Garden Gnome
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Discussion Threads
Free Helpdesk stands out for its easy setup and user friendliness
October 9, 2012 12:49pm PDT
Free Helpdesk stands out for its easy setup and user friendliness article root How about HESK? http://www.hesk.com/ Way more features than this, and just as simple to install and use....
4 Started by jrewolinski | Latest comment by dmitrymin
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Discussion Threads
Free Helpdesk stands out for its easy setup and user friendliness
October 7, 2012 9:03am PDT
Free Helpdesk stands out for its easy setup and user friendliness article root www.wholesalemkt.net Wonderful. Share a website with you , ( http://www.wholesalemkt.net/ ) Believe you will love...
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Blog Post
Free Helpdesk stands out for its easy setup and user friendliness
October 5, 2012 10:07am PDT
Free Helpdesk does not offer a lot of bells and whistles, though it does an incredibly good job of being a simple and intuitive way for your IT department to organize support requests.
4 Latest comment by dmitrymin
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Q&A
Need some level 1 helpdesk related tasks and resolutions
June 28, 2012 2:46pm PDT
Need some level 1 helpdesk related tasks and resolutions Hi, I am starting out as a level 1 helpdesk rep and i would like to know what are the general level 1 helpdesk tasks that i would have to...
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Discussion Threads
Suitable HelpDesk \ Service Desk Software - Specific Requirements
March 16, 2012 8:33am PDT
Suitable HelpDesk \ Service Desk Software - Specific Requirements Hello all Any assistance would be gratefully received. We currently use an in-house developed CRM as our Heldesk Software but...
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Discussion Threads
Grade your job results: Help Desk
January 30, 2012 5:48am PST
Grade your job results: Help Desk article root That nailed it! It can be hard to feel appreciated in this job. User can sometimes be really thankful while at other times it's your fault their...
3 Started by Timmels | Latest comment by abhishek321@...
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Q&A
helpdesk technician supporting windows to linux?
January 12, 2012 4:59am PST
helpdesk technician supporting windows to linux? Hi Guys, need some insights, i am currently a helpdesk technician that cater most of the time a windows environment. i have been doing it for...
4 Started by GGG006 | Latest comment by gdburton@...
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White Papers
5 Hidden Costs of Using "Free" and Legacy Tools for Support
November 3, 2011 12:00am PDT
Traditional remote access and meeting tools were not designed as remote support tools for helpdesks and IT professionals. Do you know what hidden costs their lack of helpdesk-specific management...
Provided by: LogMeIn
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White Papers
Legacy Remote Control Tools: Not Built for Today's Helpdesk
November 3, 2011 12:00am PDT
Explore the challenges of supporting a remote workforce with legacy tools such as RDP™, pcAnywhere™, VPNs and VNC™ and identify best practices you can use to choose helpdesk tools that better...
Provided by: LogMeIn
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Whitepapers
Winning with Managed Services:How to Facilitate Rapid, Lean Growth with Professional Services Automation
October 14, 2011 12:00am PDT
Managed Service Providers (MSP) deliver network-based services, applications, and equipment to corporate clients. Common types of managed services include monitoring and management of IT networks,...
Provided by: ConnectWise
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White Papers
How old remote support tools hinder your helpdesk
September 21, 2011 12:00am PDT
It wouldn't be efficient to use flint and steel to start a fire in modern times, so why would your corporate helpdesk use outdated tools to support remote workers? A modern enterprise includes...
Provided by: LogMeIn
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Case Studies
Onsult: IT Firm Aims to Reduce Support Calls by 50 Percent, Double Revenue With Cloud Services
September 7, 2011 12:00am PDT
Onsult is an IT services firm that consults businesses in the effective use of technology. It also installs and cares for technology infrastructures. German IT provider Onsult has been testing...
Provided by: Microsoft
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Case Studies
County Meath Vocational Education Committee (VEC): Standardizing Desktop Saves Education Authority 30,000 in Annual Power Costs
August 11, 2011 12:00am PDT
County Meath Vocational Education Committee (VEC) operates facilities that have distinct identities and programs that reflect the needs of local students. Because IT staff had no central tools to...
Provided by: Microsoft
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Discussion Threads
Using web based Helpdesk software to Boost Your Online Business
August 7, 2011 7:15pm PDT
Using web based Helpdesk software to Boost Your Online Business How to improve the efficiency of your IT department. Do you want to save the cost handling the customer's complain, support,etc....
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Q&A
What's the benchmark of Helpdesk cost around the IT Industry?
July 18, 2011 5:57pm PDT
What's the benchmark of Helpdesk cost around the IT Industry? Is there any analysis report done in IT industry to benchmark of how much is the ideal cost for IT helpdesk to support a business...
1 Latest comment by williamks.tan@...
