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helpdesk
(20 results)-
White Papers
5 Hidden Costs of Using "Free" and Legacy Tools for Support
November 3, 2011 12:00am PDT
Traditional remote access and meeting tools were not designed as remote support tools for helpdesks and IT professionals. Do you know what hidden costs their lack of helpdesk-specific management...
Provided by: LogMeIn
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White Papers
Legacy Remote Control Tools: Not Built for Today's Helpdesk
November 3, 2011 12:00am PDT
Explore the challenges of supporting a remote workforce with legacy tools such as RDP™, pcAnywhere™, VPNs and VNC™ and identify best practices you can use to choose helpdesk tools that better...
Provided by: LogMeIn
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White Papers
How old remote support tools hinder your helpdesk
September 21, 2011 12:00am PDT
It wouldn't be efficient to use flint and steel to start a fire in modern times, so why would your corporate helpdesk use outdated tools to support remote workers? A modern enterprise includes...
Provided by: LogMeIn
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White Papers
Shavlik Case Study: Growing Furniture Manufacturer Gains Visibility and Efficiency in System Protection through Automated Patch Management
November 10, 2010 12:00am PST
Upon becoming a member of the Whalen team responsible for nearly every aspect of IT, including systems management, software management, security management, and everyday helpdesk support, it...
Provided by: Shavlik Technologies
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White Papers
Helpdesks without Boundaries: Penske Supports Worldwide Users
June 14, 2010 12:00am PDT
Through its use of non-employee agents to rent their big yellow trucks in areas that aren't large enough for a full Penske facility, Penske is a long-standing participant in the extended IT...
Provided by: LogMeIn
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White Papers
The Evolution of Strong Authentication: Towards a Future of Ubiquitous, Secure Digital Identities
September 1, 2009 12:00am PDT
Strong authentication technologies have long been used for providing an extra layer of assurance that an individual accessing computing resources is who they say they are. However, the cost of...
Provided by: CRYPTOCard
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White Papers
The Evolution of Strong Authentication
September 1, 2009 12:00am PDT
Strong authentication technologies have long been used for providing an extra layer of assurance that an individual accessing computing resources is who they say they are. However, the cost of...
Provided by: Quocirca
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White Papers
Operational Aspects of Desktop Virtualization
July 11, 2009 12:00am PDT
VMware View is an ideal solution for deployment of virtual desktop systems for a large organization. It fulfills the basic requirements of a large scale business for centralized desktop management...
Provided by: VMware
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White Papers
Parallels VDI Solutions
April 1, 2009 12:00am PDT
Desktop computing has become a core technology for enterprise infrastructures providing end users with a customizable and flexible environment but it has also brought a series of challenges that...
Provided by: Parallels
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White Papers
Legacy Tools: Not Built for Today's Helpdesk
January 1, 2009 12:00am PST
Today's mobile workforce can help drive efficiency and boost the bottom line for your organization. However, it is essential that the helpdesk have the right tools to support a widespread employee...
Provided by: LogMeIn
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White Papers
Getting the Most From Your Help Desk Cost Reduction Strategies for Service: Desk / Help Desk Automating
November 26, 2008 12:00am PST
Today's I.T helpdesk serves a complex and varied set of responsibilities. Helpdesk technicians are expected to address issues ranging from simple tasks such as showing users how to format...
Provided by: turbo-IT
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White Papers
Thin Clients Are in (Again): Server-Based Computing Improves Security, Simplifies Management, Lowers Total Cost of Ownership and Saves the Environment
September 19, 2008 12:00am PDT
Thin clients are back in vogue, and this time it's not just hype. IT organizations today are giving thin-client computing a closer look because they are continually bombarded by daily security...
Provided by: CDW
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White Papers
Customizing Altiris Helpdesk for Global Time Zone and SLA Management to Fulfill ITIL Requirements
September 1, 2008 12:00am PDT
With this new functionality available to customers they can truly embrace ITIL requirements around Service Level Management. XCEND and Incit-technology will continue to work together on providing...
Provided by: XCEND
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White Papers
Dynamic Active Probing of Helpdesk Databases
August 30, 2008 12:00am PDT
Helpdesk databases are used to store past interactions between customers and companies to improve customer service quality. One common scenario of using helpdesk database is to find whether...
Provided by: Association for Computing Machinery
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White Papers
Enterprise Single Sign-On: The Next Big Win for IT
August 1, 2008 12:00am PDT
Off late, Enterprise Single Sign-On (ESSO) has emerged with a similar potential to transform enterprise security. ESSO addresses one of the fastest-growing security issues facing corporations...
Provided by: Imprivata
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White Papers
Ticket Process Outsourcing
July 8, 2008 12:00am PDT
This paper presents an approach towards outsourcing in the areas of back office processing of Ticketing Helpdesk and Fulfillment Services for the flight and/or holiday businesses of Travel...
Provided by: InterGlobe Technologies
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White Papers
Email Consolidation, Record Retention, Archiving, and High Availability
April 1, 2008 12:00am PDT
Symantec has successfully aligned its IT infrastructure with its business requirements. Symantec's technology showcase initiative has allowed the company to experience tangible financial benefits...
Provided by: Alchemy Solutions Group
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White Papers
Service Desk/Helpdesk Metrics and Reporting : Getting Started
December 4, 2006 12:00am PST
This White Paper is for IT Service Desk and Helpdesk Managers who are trying to turn raw data gathered from IT Service Management into information on which informed management decisions can be...
Provided by: Serio
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White Papers
Incident Management - Do's and Don'ts
November 29, 2006 12:00am PST
This white paper is for IT Service Desk and Helpdesk Managers who are planning to implement a Service Desk based on ITIL principles. The paper will be useful for anyone setting up a new Service...
Provided by: Serio
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White Papers
7 Habits of Highly Effective Contact Centers and Help Desks
November 2, 2005 12:00am PST
More than a decade ago, Stephen Covey wrote about seven key habits that can help people elevate their personal and professional effectiveness in a ground-breaking book. These habits are equally...
Provided by: eGain Communications
