it service management

Blog Post

Can SaaS lead to better IT management? Service-Now has built a platform around it

August 12, 2008 11:00pm PDT

ITIL and IT Service Management are complicated by nature. Service-now is trying to uncomplicate the software to implement them by offering it as a SaaS application. Hear from Service-now CEO Fred...

Blog Post

What's in a Service Management Plan?

August 23, 2011 6:27am PDT

The Service Management Plan (SMP) is a document that contains all the necessary details to run a service. Here's a breakdown of what to include.

3 Latest comment by birumut

Blog Post

ITIL 101: Capacity management sub-processes

February 1, 2012 5:24am PST

Capacity management is complex. In this blog, its sub-processes are explained.

Blog Post

Service level agreements of paramount importance to software-as-a-service adoption

February 29, 2008 7:29am PST

Software-as-a-service has been the buzzword that promises to provide prompt services while keeping companies shielded from the problems of implementation and maintenance of software. However, with...

Blog Post

What high availability for cloud services means in the real world

November 21, 2011 6:00am PST

Thoran Rodrigues looks at what "high availability" really means when considering cloud services. Is contracting with multiple providers the answer?

Blog Post

Six tips for negotiating contracts with SaaS vendors

March 5, 2013 6:00am PST

Mary Shacklett offers six important tips that should inform your decision-making when it comes to engaging a SaaS vendor.

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Blog Post

ITIL role conflicts and synergies

November 15, 2011 3:06am PST

Smaller organizations tend to have their ITIL resources handling multiple roles. Here's why that could be a bad idea.

3 Latest comment by Anton Avila

Blog Post

10 questions with Ian Clayton: Viewing IT service management from the outside in

June 29, 2010 10:02am PDT

Ian Clayton believes customer satisfaction levels should be at the heart of every IT decision -- and he's spent more than three decades finding ways to make that happen.

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Blog Post

Migrate to a SaaS project management application

March 26, 2013 9:59pm PDT

Will Kelly offers five tips for migrating from a desktop to a SaaS project management application.

4 Latest comment by robinsdr

Image Gallery

Taming and Tweaking Windows Vista Services

May 19, 2008 10:55am PDT

One of the most common performance-enhancing tips offered by many Windows-oriented websites is to "disable unnecessary services." But is this really a good idea? Ed Bott explains how to measure...

4 Latest comment by lavrenty@...

Blog Post

Web master challenges: Nine tips for providing better customer service

June 9, 2011 6:00am PDT

Ryan Boudreaux follows up last week's discussion about customer service challenges with these nine tips on building an exceptional approach to customer service.

Blog Post

How to be a SaaS vendor on a shoestring with Amazon Web Services

March 14, 2013 8:25am PDT

Nick Hardiman outlines the steps of taking an example SaaS solution to the world by taking advantage of AWS CloudFormation templates.

Blog Post

Service Level Dashboard 2.0 is available for SCOM 2007

November 2, 2009 3:25am PST

Ensuring performance levels for critical applications is a difficult task. Rick Vanover outlines Microsoft's solution to monitor service levels with a System Center add-on.

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Blog Post

Service level agreements: The key to the cloud

October 24, 2011 5:30am PDT

Thoran Rodrigues discusses the most important parts of a service level agreement for cloud services -- availability and transparency.

Blog Post

Migrating applications to the cloud requires a business service approach

June 22, 2012 11:03am PDT

Guest contributor Jeanne Morain outlines four steps of a business service approach to migrating applications to the cloud.

Blog Post

Help Desk Implementation Diary: Week 3

January 23, 2009 10:02am PST

Jay Rollins continues his help desk implementation saga. This week the goal was to get all the service levels and business rules implemented.

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HTC unveils Desires, new Web service (photos)

September 15, 2010 11:10am PDT

HTC launches two phones in London with an updated version of the Sense interface and a Web site to keep customers in HTC's orbit.

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Project Manager to Department Manager

March 6, 2006 7:45am PST

Project Manager to Department Manager I am a Project Manager looking to take on a higher-level management role within in another company. I have a solid background that consists of experience in...

Blog Post

Most popular IT Project Management downloads of 2010

December 21, 2010 9:22am PST

A definition template, an action item log, and a risk management list are among the most popular IT project management downloads on TechRepublic in 2010. Here are the top five PM downloads.

Blog Post

Getting the most out of your WAN with managed services

July 27, 2009 8:28am PDT

Learn how to increase the value of your global WAN and cost effectively address enterprise challenges around the delivering of mission-critical applications with managed services.