it service management

Whitepapers

Manage IT services efficiently. Serve business effectively.

April 30, 2013 12:00am PDT

Many organizations are now moving parts of their IT infrastructure to the Cloud. However, managing these resources within a comprehensive management framework is still essential. And the...

Provided by: Hewlett-Packard (HP)

Webcasts

On-demand Webcast: 5 Steps to Nurture Customer Loyalty, and Increase Profitability, Now

April 30, 2013 12:00am PDT

In today's competitive marketplace, building long lasting relationships with customers is key to increasing customer lifetime value, satisfaction and advocacy. But as the modern multi-channel...

Provided by: IBM

Whitepapers

Symantec Enterprise Vault.cloud Archiving Demo

April 30, 2013 12:00am PDT

Your employees send and receive hundreds of emails on a daily basis. Although some of them may be ‘spam’ or irrelevant , records of all email correspondence may be to be retained for future...

Provided by: Symantec Australia

Whitepapers

Mobile testing: Follow these 5 strategic steps to simplify and accelerate app testing

April 30, 2013 12:00am PDT

The rapid pace of mobile apps demands new approaches to functional testing. To bring high-quality software to market quickly, your organization needs a strategy that moves you beyond the...

Provided by: Hewlett-Packard (HP)

Whitepapers

Mobile application monitoring breeds business possibilities

April 30, 2013 12:00am PDT

Mobile applications are radically altering the way businesses operate and how they interact with their employees and customers. The way applications are managed is going to have to change as well....

Provided by: Hewlett-Packard (HP)

Whitepapers

Four starting points for effective IT project and portfolio management

April 30, 2013 12:00am PDT

This paper provides important insights into the root causes of project failures and misalignment with business unit expectations, along with possible solutions. It illustrates the path to...

Provided by: Hewlett-Packard (HP)

Blog Post

IT Manager: An IT dashboard for the iPad

April 29, 2013 7:59pm PDT

Take a look at IT Manager, a server administration manager that's ideal for the iPad.

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Blog Post

Data center management on the go with ICM Mobile

April 29, 2013 12:50pm PDT

ICM Mobile from TE Connectivity can help data center workers complete work orders on the go. Find out how.

Blog Post

Quantify the impact of Agile app development

April 29, 2013 10:54am PDT

Some expert guidance on how to effectively measure Agile development.

Blog Post

BoxCryptor vs. DropSmack: The battle to secure Dropbox

April 29, 2013 10:30am PDT

Can DropSmack malware be stopped? Michael P. Kassner asks the creators of BoxCryptor if it is up to the task of securing the Dropbox file-synchronization service.

15 Latest comment by Michael Kassner

Blog Post

Inflated job titles: Employees and employers beware

April 29, 2013 6:25am PDT

Companies assign inflated job titles for a number of reasons. But there are better reasons for not following that practice.

128 Latest comment by kmthom

Blog Post

Flexibility with pod design for virtualized data centers

April 29, 2013 6:00am PDT

Containerized virtualization isn't new, but it's flexible enough for any requirement and price point. Virtualization pro Rick Vanover shares some perspective on this new practice.

Whitepapers

Avoid making major mistakes in data center virtualization (Spanish)

April 29, 2013 12:00am PDT

With increasing demand for data centers, network infrastructure may become more complex and more costly. Cisco In this article, you'll discover how to avoid the five major errors during...

Provided by: Cisco

Whitepapers

A comprehensive guide to the data center transformation (Spanish)

April 29, 2013 12:00am PDT

Allow the data center more efficient and agile. Domain TenSM Cisco provides a holistic framework that allows you to identify gaps and create an architectural plan for consolidation, virtualization...

Provided by: Cisco

Whitepapers

Energy Savings Performance Contracts for Federal Data Center Consolidation

April 29, 2013 12:00am PDT

The cost of operating and maintaining federal agency data centers is extremely high. Mandates and initiatives have been put in place to address these costs through energy conservation, but with...

Provided by: APC by Schneider Electric

Whitepapers

Data Center Temperature Rise During a Cooling System Outage

April 29, 2013 12:00am PDT

The data center architecture and its IT load significantly affect the amount of time available for continued IT operation following a loss of cooling. Some data center trends such as increasing...

Provided by: APC by Schneider Electric

Whitepapers

Practical Options for Deploying IT Equipment in Small Server Rooms & Branch Offices

April 29, 2013 12:00am PDT

Small server rooms and branch offices are typically unorganized, unsecure, hot, unmonitored, and space constrained. These conditions can lead to system downtime or, at the very least, lead to...

Provided by: APC by Schneider Electric

Whitepapers

Tech Brief (FAQ): Windows Server 2012 Recycle Bin

April 29, 2013 12:00am PDT

Although Recycle Bin functionality is now available in Windows Server 2008 R2 and Windows Server 2012, it is not the solution to the AD recovery concerns and potential issues that most...

Provided by: Quest Software, now a part of Dell

Whitepapers

Allocating data center energy costs and carbon to IT users

April 29, 2013 12:00am PDT

Are complicated software and instrumentation needed to measure and allocate energy costs and carbon to IT users? Or can we get by with simple, low cost methods for energy cost and carbon...

Provided by: APC by Schneider Electric

Whitepapers

Impact of Hot and Cold Aisle Containment on Data Center Temperature and Efficiency

April 29, 2013 12:00am PDT

Both hot-air and cold-air containment can improve the predictability and efficiency of traditional data center cooling systems. While both approaches minimize the mixing of hot and cold air, there...

Provided by: APC by Schneider Electric