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it service management
(202 results)-
Book Chapters
Mobile Device Management for Dummies
September 1, 2009 12:00am PDT
Every day, more and more of your enterprise - along with its data and transactions - is moving to the frontlines where you interact directly with your customers. The frontlines present a key...
Provided by: Sybase
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Book Chapters
Get relief from the burden of e-mail
September 19, 2008 12:00am PDT
E-mail can overwhelm your inbox and kill your productivity if it gets out of hand. This chapter from Take back your life!: Using Microsoft Office Outlook 2007 to Get Organized and Stay Organized...
Provided by: Microsoft Press
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Book Chapters
Reduce cost and administration overhead with Windows Server 2008 Hyper-V
September 4, 2008 12:00am PDT
Organizations are embracing server virtualization as a means of saving money and simplifying management of their network server environment. This sample chapter from Windows Server 2008 Hyper-V...
Provided by: Sams Publishing
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Book Chapters
Make Outlook 2007 folders work for you
August 15, 2008 12:00am PDT
This sample chapter from Special Edition Using Microsoft Office Outlook 2007 explains how to navigate in Outlook's new interface, create folders, move and copy information between folders, and...
Provided by: Que Publishing
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Book Chapters
Improve your UI by expressing time effectively
July 17, 2008 12:00am PDT
Your user interface may convey time for various reasons, such as through progress indicators that tell users how long they have to wait for an operation to complete. This chapter from Designing...
Provided by: Addison-Wesley
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Book Chapters
Arm yourself with the knowledge to fight cybercrime
July 10, 2008 12:00am PDT
Criminal activity involving computers continues to grow, making it critical for law enforcement personnel, legislators, and IT pros to develop the knowledge to prevent, detect, report, and...
Provided by: Syngress
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Book Chapters
A look at how the digital explosion is affecting your world
July 3, 2008 12:00am PDT
Digital technologies have already had a dramatic impact on how we create and share information -- and we're just getting started. This chapter from Blown to Bits: Your Life, Liberty, and...
Provided by: Addison-Wesley
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Book Chapters
Make your next hire based on past behaviors, not personality
July 3, 2008 12:00am PDT
When you're interviewing job applicants, do you search for traits such as hardworking, confident, and dependable? In this brief introductory chapter from The Truth About Managing People, 2nd...
Provided by: FT Press
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Book Chapters
Tackle complex reengineering projects -- one bite at a time
June 3, 2008 12:00am PDT
Developers are rarely charged with creating entirely new "Greenfield" systems. IT projects are typically mired in the accumulated complexities of pre-existing systems. This sample chapter from...
Provided by: IBM Press
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Book Chapters
Super Affiliate Marketing Secrets
May 17, 2008 12:00am PDT
As an ongoing way to create income opportunities, affiliate marketing has captured the imagination and attention of a number of entrepreneurs over the last decade. This paper has some background...
Provided by: viralebookexplosion.com
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Book Chapters
Project management screw-up #5: Lacking the right sponsorship
May 13, 2008 12:00am PDT
For any project to succeed, it's crucial to get an appropriate level of sponsorship. This sample chapter from The Project Management Advisor: 18 Major Project Screw-ups, and How to Cut Them off at...
Provided by: FT Press
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Book Chapters
Xen makes it easy to checkpoint, restore, and migrate guest domains
May 8, 2008 12:00am PDT
If you've decided to deploy and manage a Xen-based environment, you'll need some detailed instructions and advice on best practices. This sample chapter from Running Xen: A Hands-On Guide to the...
Provided by: Prentice Hall PTR
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Book Chapters
Build your ITIL configuration management system using scope, span, and granularity
April 25, 2008 12:00am PDT
Effective configuration management requires you to capture and track data in your IT environment -- but how do you decide which data to include? This chapter from Implementing ITIL Configuration...
Provided by: IBM Press
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Book Chapters
Project management screw-up #1: Failing to address the right problem
April 17, 2008 12:00am PDT
One of the easiest ways to spin your wheels and waste your time on a project is to lose sight of just what the project is supposed to address. This sample chapter from The Project Management...
Provided by: FT Press
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Book Chapters
Try the New School approach to effective security spending
April 10, 2008 12:00am PDT
CIOs, IT managers, and security specialists all face difficult questions about security spending. This sample chapter from The New School of Information Security examines justifications for...
Provided by: Addison-Wesley
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Book Chapters
Get an inside look at System Center Operations Manager 2007
March 25, 2008 12:00am PDT
System Center Operations Manager (OpsMgr) 2007 is designed to help you monitor and manage your IT services. But to deploy and support OpsMgr most effectively, it helps to know a little bit about...
Provided by: Sams Publishing
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Book Chapters
Enhance Your Financial Intelligence
March 25, 2008 12:00am PDT
As an employee, you can't stay at the same job forever and hope that a miracle will happen and your boss will suddenly give you a raise. You will be lucky that there is no downsizing in your...
Provided by: Free-eBooks.net
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Book Chapters
Customize call and messaging management on your Cisco Unified Communications System
November 8, 2007 12:00am PST
Learn the basics of Cisco Unity system operation in this chapter download from Cisco Unity Fundamentals. Learn about Cisco Unity features and functions that will allow you to route and manage...
Provided by: Cisco Press
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Book Chapters
Investigate Cisco unified communications integrations
November 8, 2007 12:00am PST
Explore the different types of communication used between a Cisco unified communications server and a telephone system in this chapter download from Cisco Unity Fundamentals. Learn the...
Provided by: Cisco Press
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Book Chapters
MCSA/MCSE 70-290 exam prep: Manage and maintain Windows Server 2003 group accounts
October 19, 2007 12:00am PDT
Review the Microsoft-specified objectives for the "Managing Users, Computers, and Groups" section of the Managing and Maintaining a Microsoft Windows Server 2003 Environment exam in this chapter...
Provided by: Exam Cram
