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it support
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Image Gallery
Bomgar B200 Remote Support Appliance
April 28, 2009 6:34am PDT
The Bomgar B200 provides small and medium enterprises with a secure remote desktop appliance that scales to 20 support technicians accessing the device simultaneously.The technical...
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Blog Post
The cloud and the help desk: How is support provided?
September 14, 2012 6:00am PDT
Nick Hardiman looks at the cloud from a help desk perspective. Outsourcing support is not a new concept, but how will the advance of the cloud affect customer service issues?
2 Latest comment by HAL 9000
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Blog Post
Review: LogMeIn Rescue remote support
August 31, 2009 8:17am PDT
IT consultants, support desk technicians, software manufacturers and other technology professionals rely upon LogMeIn Rescue as a proven and secure remote support tool.
14 Latest comment by ingramproductions
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Image Gallery
Product Spotlight: Log Me In Rescue
August 31, 2009 8:21am PDT
Log Me In Rescue is a leading remote support platform for good reason. IT consultants, support desk technicians, software manufacturers and other technology professionals rely upon the proven and...
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Image Gallery
Ten rules to keep tech support sane
August 31, 2011 6:51am PDT
Help desk work requires far more than just knowing how to sort out a user's computer problems.
11 Latest comment by uberlist@...
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Articles
Build Your Skills: Download Support Republic's ultimate Outlook compilation
July 11, 2003 7:00am PDT
Help your users improve their skills with this ultimate Outlook compilation.
10 Latest comment by mail@...
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Articles
Download Support Republic's ultimate Excel compilation
June 20, 2003 7:00am PDT
Help your users hone their Excel skills with this collection of Excel information. Our impressive download contains more than 100 pages of invaluable Excel 2000/2002 advice and six sample...
2 Latest comment by pj.chan
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Articles
Decision Support: Use metrics to justify dropping browser support
September 16, 2003 7:00am PDT
Conduct a cost analysis before deciding to support numerous browsers.
7 Latest comment by sstsys@...
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Articles
Decision Support: A first look at supporting Microsoft's new Windows XP Tablet PC Edition
January 29, 2003 8:00am PST
Learn what the Tablet PC is, how it fits into your organization, what every Tablet PC user should know, and how to support it
1 Latest comment by yero
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Articles
Novell releases Support Pack 6 for NetWare 5.1
May 28, 2003 7:00am PDT
Learn what problems this Support Pack fixes.
1 Latest comment by Russell Cohen
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Articles
Decision Support: City of Des Moines help desk application grows to serve many needs
October 9, 2003 7:00am PDT
Case study of the City of Des Moines and its help desk application implementation
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Articles
Novell releases Support Pack 6 for NetWare 5.1
July 28, 2003 7:00am PDT
NetWare 5.1 is a great product, but it's certainly not perfect. To its credit, Novell does a good job of releasing updates for it. This article discusses issues regarding Support Pack 6 for...
2 Latest comment by mChiesi@...
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Articles
Product review: HEAT Service & Support, call center tracking software
May 27, 2003 7:00am PDT
The features and functionality of HEAT Service & Support, which is designed for large organizations that need more than a basic call-tracking system
14 Latest comment by rackerman@...
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Articles
Decision Support: Unique support opportunities for the Tablet PC
January 8, 2004 8:00am PST
Microsoft promotes Tablet PCs as being a great way of taking notes in meetings. However, your users can do more than just take notes with them. This article covers some uses for the Tablet PC you...
5 Latest comment by John Edmondson
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Articles
Position IT support as a business function
March 26, 2003 8:00am PST
The availability and quality of IT support can help a business grow and run smoothly. Why then, isn't it commonly considered part of strategic business planning?
6 Latest comment by YourAverageManager
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Discussion Threads
Which Desktop Vendor Offers the Best Support?
March 21, 2005 12:40pm PST
Which Desktop Vendor Offers the Best Support? I am looking to purchase 20 desktops to replace end-of-cycle machines. Based on quality of support, I am wondering which vendor to choose. So far I...
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Blog Post
Customer support intentions (take the poll) and some comments on providing excellent customer support
February 25, 2009 5:30pm PST
Some readers are wondering about the motives and intentions of a customer support incident I've been writing about. Considering the history of what happened, what do you think? Take the poll - and...
7 Latest comment by jyoung@...
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Blog Post
Will remote support technology make your users happier with the help desk?
November 14, 2008 12:43pm PST
One study finds that only one in five organizations gets good marks for meeting user expectations of tech support.
3 Latest comment by lelkins001
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Blog Post
Help desk "support" means more than answering calls
March 28, 2008 5:00am PDT
Sometimes, answering the request isn't enough. Make sure you're addressing the real problem.
3 Latest comment by Billy Henderson
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Blog Post
Remote support planning saves time and money
October 27, 2007 3:13am PDT
In these days of cost consciousness and the demand for instant fixes, more and more organisations are turning to remote support as a way of getting customers problems sorted out quickly and...
21 Latest comment by MariaJones
