it support

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TR Dojo: Five mistakes to avoid when supporting mobile devices

November 2, 2010 7:50am PDT

Bill Detwiler outlines five mistakes that IT departments should avoid when supporting smartphones and mobile devices. Once you’ve watched this TR Dojo video, you can find a link to the original...

Video

TR Dojo: Five dumb mistakes IT pros make in the field

April 26, 2010 8:27am PDT

Bill Detwiler discusses five of the worst mistakes IT pros can make in the field and gives you some advice on how to avoid them. Once you’ve watched this TR Dojo video, you can find a link to the...

2 Latest comment by PurpleSkys

Video

TR Hot 5: iPad support has nothing to do with feminine hygiene

April 23, 2010 3:46am PDT

"Why IT departments should support iPad users" is just one of the discussions that made this week's Hot 5 list. Watch the video to view the rest. If you're not a fan of video, you can choose to...

Video

TR Dojo: Common habits of superstitious computer users

November 16, 2009 7:03am PST

From avoiding upgrades to refusing reboot requests, Bill Detwiler takes a light-hearted look at superstitious end-user habits IT pros should debunk. Once you’ve watched this TR Dojo video, you can...

3 Latest comment by boxfiddler

Video

Get Me The Geeks!

July 27, 2009 7:22am PDT

The increasingly complicated electronics our society relies on have given rise to the essential technicians who set up our gadgets. Steve Kroft reports for 60 Minutes.

Video

IT Dojo: Understanding what support techs say and what they really mean

March 9, 2009 7:13am PDT

Even though support techs often try their best to communicate honestly and clearly, sometimes they fall back on a few handy excuses or stalling tactics. Bill Detwiler takes a lighthearted look at...

2 Latest comment by dpetersen@...

Video

IT Dojo: Understanding what users say and what they really mean

March 2, 2009 11:07am PST

Work in IT long enough and you'll notice that users repeat several key phrases. Novice techs may take these expressions at face value, but IT veterans know that these phrases often have hidden...

Video

IT Dojo: Five signs that you aren’t cut out to be a support tech

February 2, 2009 5:33am PST

So you want to be a computer support technician. Or perhaps you are one already, but you can't decide whether you're just having a bad week or you're really not cut out for the job. In this IT...

3 Latest comment by adan.galdo@...

Video

IT Dojo: Build a complete IT toolkit for go-anywhere tech support

January 16, 2009 11:41am PST

Whether you're traveling across the city or going from one side of the building to the other, there's nothing more irritating than being on a support call and not having the right tools. Since...

13 Latest comment by TheGhostTech

Video

IT Dojo: Take control of any Windows PC on the Internet with CrossLoop

May 12, 2008 10:49am PDT

Remotely controlling an end user's PC across the Internet can be complicated. Remote support tools, like Windows Remote Desktop and VNC, simplify the process, but even these programs can trip up a...

3 Latest comment by pierre3787@...

Video

Group helps bridge digital divide with free tech support

December 19, 2007 12:00pm PST

In San Francisco's Tenderloin district, amid liquor stores and boarded-up buildings, a partnership of nonprofits earlier this month sponsored the first "Tenderloin Tech Day." The half-day workshop...