it support

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Slideshow: Add support for legacy help files in Windows 7

May 23, 2012 11:42am PDT

Add legacy support for the older Windows Help format to Microsoft Windows 7.

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Ten rules to keep tech support sane

August 31, 2011 6:51am PDT

Help desk work requires far more than just knowing how to sort out a user's computer problems.

11 Latest comment by uberlist@...

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10+ most dangerous species of help desk callers

November 12, 2010 11:52am PST

IT veteran Jeff Dray takes a lighthearted look at the types of people who call the help desk.

117 Latest comment by ferch

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20 off-the-wall emails from the technically clueless

September 29, 2010 1:06pm PDT

End users sometimes ask the strangest questions. Here are 20 bizarre emails from users that either don't have a clue or didn't take the time to search before hitting send.

289 Latest comment by jayohem@...

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Computer bloopers and blunders from the technically clueless

August 27, 2010 10:41am PDT

Work retail PC repair and you'll see some pretty wacky end-user "fixes". See what happens when the technically clueless clash with their computers.

223 Latest comment by butkus@...

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Product Spotlight: Log Me In Rescue

August 31, 2009 8:21am PDT

Log Me In Rescue is a leading remote support platform for good reason. IT consultants, support desk technicians, software manufacturers and other technology professionals rely upon the proven and...

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Bomgar B200 Remote Support Appliance

April 28, 2009 6:34am PDT

The Bomgar B200 provides small and medium enterprises with a secure remote desktop appliance that scales to 20 support technicians accessing the device simultaneously.The technical...

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Image Gallery: Quickoffice brings Office document support to the iPhone

April 19, 2009 3:23am PDT

Quickoffice has been around for years and is the default Office suite found on Nokia S60 devices. They too this expertise and created a functional iPhone client. The current version does has a few...

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Sub-$600 general purpose PC, complete with Blu-ray support

July 29, 2008 7:22am PDT

One thing that's become clear to me from comments and emails that I receive is that readers want me to strike a balance between high-end stuff and the more affordable lower-end solutions. Today...

2 Latest comment by jklems@...

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Unlucky insect fries PC power supply and explodes self

April 24, 2008 10:31am PDT

The inside of a PC power supply can be a dangerous place for even an experienced repair tech. When an unsuspecting insect ventures into these hazardous surroundings the results are "explosive".

25 Latest comment by Joe.Smetona

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Media support in Ubuntu 7.04 Feisty Fawn

June 20, 2007 12:48pm PDT

The other day I decided to check out what the media support in Ubuntu 7.04 was like. Images in this galley show what I found.

2 Latest comment by Ezrest

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Photos: Cameras show support for Adobe project

November 20, 2006 6:28am PST

These high-end cameras support Adobe's Digital Negative project, which aims to improve photo quality and longevity.

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Photos: Gadgets play supporting role to 007

November 20, 2006 6:26am PST

Q may be gone, but gadgets remain integral to the plot--and cool factor--of James Bond flicks.

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Images: SpaceX, Rocketplane win NASA support

August 22, 2006 8:56am PDT

NASA steps toward handing the future of space flight to the private sector by funding development of two launch systems.

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Screenshots: Microsoft tweaks support deadline

July 18, 2006 3:43pm PDT

"Before" and "after" screen grabs show the software maker's changes to cutoffs for Windows XP Home support.