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itil
(492 results)-
Downloads
Learn how ITIL can benefit your organization
August 16, 2005 12:00am PDT
More than 10,000 organizations worldwide have adopted ITIL. Find out why you may want to follow suit with your own ITIL implementation. The IT Infrastructure Library (ITIL) is a set of...
Provided by: TechRepublic
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Blog Post
What does it take to get ITIL certified?
November 20, 2007 7:20am PST
The year is winding down and perhaps you're taking a retrospective look at where you are in your career and what you want to achieve in the new year. One achievement may take the form of a...
30 Latest comment by binumatheww
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White Papers
ITIL V3 and Information Security
May 1, 2009 12:00am PDT
This paper discusses the role and importance to the business of effective Information Security Management (ISM), how it is supported by an extensive family of global standards and the way these...
Provided by: ITIL
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White Papers
ITIL V3 - Where's the Value?
October 11, 2007 12:00am PDT
The much anticipated ITIL V3 was released to the IT Service Management market on 30 May 2007. Whilst ITIL's history goes back some 20 years, this newest version is perhaps more significant than...
Provided by: Lucid IT
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White Papers
ITIL Heroes' Handbook: ITIL for Those Who Don't Have the Time
May 30, 2008 12:00am PDT
ITIL was meant for businesses of all sizes small, medium, and large. Today, ITIL is not given a fair chance in SMB market place, mostly dismissed for being complicated and expensive. The ITIL...
Provided by: Zoho
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White Papers
ITIL Qualifications Explained
February 23, 2009 12:00am PST
ITIL is the most widely adopted approach to IT Service Management. This paper explains the structure of ITIL Version 3 training and qualifications that are available. ITIL certification is for...
Provided by: International Institute for Learning
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Webcasts
The ITIL Imperative: Accelerate from Strategy to Value in '08
January 24, 2008 12:00am PST
As ITIL hits the top of many organizations' priority lists in '08, business leaders are anxious to see tangible business value out of their ITIL investments. But practical advice on how to use...
Provided by: Bomgar
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Downloads
10 things you should know about ITIL
November 8, 2006 12:00am PST
These days, you're likely to hear the term ITIL bandied about in many IT circles--yet a lot of IT managers don't know what ITIL really is. Project management expert Tom Mochal has created a list...
Provided by: Tom Mochal
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White Papers
IT Service Management Process Maps: Select Your Route to ITIL Best Practices
June 1, 2008 12:00am PDT
The goal of IT Service Management is to improve service by optimizing technology, controlling costs and maximizing the time and talent of an organization's most valuable resource - its people. As...
Provided by: CA
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White Papers
TeamQuest and ITIL: How to Ensure a Successful ITIL Implementation
August 13, 2010 12:00am PDT
As part of its ITIL series, TeamQuest is providing this white paper to help companies understand what should happen to increase the likelihood of a successful ITIL implementation. TeamQuest sat...
Provided by: TeamQuest
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White Papers
ITIL V3 Improves Information Security Management
July 9, 2008 12:00am PDT
IT Service Management is becoming a must have for any organization that provides IT Services as its core business function. ITIL (IT Infrastructure Library) is a best practices framework that...
Provided by: East Carolina University
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White Papers
ITIL Service Management Practices V3 Qualifications Scheme
October 12, 2008 12:00am PDT
ITIL is Best Practice IT Service Management which is used by many hundreds of organizations around the world. A whole ITIL philosophy has grown up around the guidance contained within the ITIL...
Provided by: APM Group
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White Papers
Goal: Support and Quick Wins With ITIL
May 1, 2007 12:00am PDT
Many IT organizations are implementing ITIL as a strategy for improving IT Service Management. The ITIL framework provides best practices and structured processes for managing and delivering IT...
Provided by: TeamQuest
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Whitepapers
Overview of IT Service Managment Using the IT Infrastructure Library (ITIL)
May 1, 2010 12:00am PDT
This white paper introduces managers with an interest in information technology to the ITIL. You will become familiar with ITIL processes and understand where ITIL fits within your organization....
Provided by: Global Knowledge
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White Papers
Top Ten Reasons Organizations are Unsuccessful Implementing ITIL
October 4, 2005 12:00am PDT
Learn how to make your ITIL implementation successful with a complimentary white paper from BMC Software. Gain valuable advice about solving common ITIL challenges, learn how to deliver reliable...
Provided by: BMC Software
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White Papers
ITIL Capacity Management Deep Dive
November 9, 2005 12:00am PST
ITIL is continuing to grow in acceptance in IT environments as a model for best practices. This paper provides a low level analysis of the ITIL capacity management discipline. The paper describes...
Provided by: Computer Measurement Group (CMG)
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White Papers
ITIL - One Step at a Time: A Worry Free Approach to Implementing a Pragmatic ITIL Solution
September 1, 2009 12:00am PDT
The Information Technology Infrastructure Library (ITIL) is the most popularly adopted best practice implementation available today and includes an IT management framework emphasizing management...
Provided by: Enterprise Management Associates
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White Papers
Essential ITIL: What You Need to Succeed
June 1, 2008 12:00am PDT
ITIL is about process. There are different approaches to process implementation based on which "Version" of ITIL one is inclined to adopt. But without debating the merits of ITIL "Versions," let's...
Provided by: CA
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White Papers
Developing the Business Case for ITIL: Learning to Speak the Language of Business and Help Our Executives Promote Our ITIL Initiatives
July 2, 2008 12:00am PDT
Convincing the CFO of the value one's ITIL initiative brings to the business may be the biggest challenge one faces. It may also be the most important role one plays as a leader in IT. Most...
Provided by: Propoint Solutions
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White Papers
Maintaining Quality of Service Based on ITIL-Based IT Service Management
July 1, 2007 12:00am PDT
Interest in the IT Infrastructure Library (ITIL) of system management best practices has increased in recent years, and corporations are starting to incorporate ITIL in their IT systems. To help...
Provided by: Fujitsu
