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itil
(492 results)-
Case Studies
Insuring the Present and the Future at Allianz
January 1, 2010 12:00am PST
Although Allianz is a long-standing user of Metron's Athene software, Roy Cawthra believes that the product is now more important than ever before. It is being used to provide regular capacity...
Provided by: Metron Technology
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Webcasts
TechNet Webcast: Navigating the ITIL IT Life Cycle (Part 1 of 5): Service Strategy Phase (Level 200)
December 18, 2009 12:00am PST
The presenter of this webcast navigates the Information Technology Infrastructure Library (ITIL) IT life cycle, following the five ITIL phases, and provide an introduction and practical guidance...
Provided by: Microsoft
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Webcasts
Service Desk Express and Change Management
December 17, 2009 12:00am PST
The attendee of this webcast will learn how to eliminate these outages with Pink Elephant validated ITIL based change management processes. BMC Service Desk Express Change Management provides the...
Provided by: BMC Software
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Webcasts
Service Desk Express and Self-Service
December 10, 2009 12:00am PST
The attendee of this webcast will learn how to enable customers to leverage self-service resulting in fewer service desk calls, high customer satisfaction ratings, improved support costs and a...
Provided by: BMC Software
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White Papers
How to Leverage Metrics to Support ITIL Processes
December 7, 2009 12:00am PST
If one goes to an ITIL conference these days, one can pretty much predict that any session on ITIL process metrics will be packed. This seems to reflect a general level of anxiety and seeming...
Provided by: internet.com
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White Papers
Seven Ways ITIL Can Help You in an Economic Downturn
December 1, 2009 12:00am PST
IT Infrastructure Library® (ITIL®) best practices promote a well-functioning, collaborative IT environment that can enable the business and your IT organization to cope with the effects of...
Provided by: BMC Software
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White Papers
ITIL®, the CMS, and You
December 1, 2009 12:00am PST
What exactly is a configuration management system (CMS)? While the CMS is not a new concept, it is given considerable focus in the IT Infrastructure Library® (ITIL) version 3.This white paper...
Provided by: BMC Software
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Case Studies
Bancolombia Adopts a More Streamlined and Modern Approach to IT
December 1, 2009 12:00am PST
Universal Bank is the leading bank in the country, holding the largest market share and achieving the most success in the Latin American territories .Despite its prominent position in the local...
Provided by: Unisys
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White Papers
ITIL-Based IT Service Management Applied in Telecom Business Operation and Maintenance System
December 1, 2009 12:00am PST
Nowadays telecom operators have been aware of the significance of the telecommunications business Operation Management System, and have started to build an electronic operation and maintenance...
Provided by: Academy Publisher
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Discussion Threads
Death by ITIL: How IT departments streamline themselves into oblivion
November 30, 2009 9:51am PST
Death by ITIL: How IT departments streamline themselves into oblivion article root Death by ITIL: How IT departments streamline themselves into oblivion Nice article. We should definately always...
49 Started by doug.brunner | Latest comment by edtaaffe
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Blog Post
Death by ITIL: How IT departments streamline themselves into oblivion
November 30, 2009 7:26am PST
When it comes to your IT shop, don't put frameworks and methodologies ahead of objectives.
49 Latest comment by edtaaffe
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Downloads
Jet Service Desk 1.62 (Windows)
November 29, 2009 12:00am PST
Jet Service Desk is a high-speed Help Desk / Service Desk system which includes following workflows: Request Management, Incident Management, Problem Management, Change Management, Service Asset...
Provided by: Da COBRA
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Case Studies
IBM Clients Talk About ITIL
November 18, 2009 12:00am PST
IBM clients Belgacom and Achmea sought to implement IT Infrastructure Library (ITIL) best practices to help IT staff gain control of their IT infrastructures and manage internal processes as...
Provided by: IBM
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Discussion Threads
Release Management: Unnecessary evil or Holy Grail?
November 17, 2009 6:22am PST
Release Management: Unnecessary evil or Holy Grail? article root Service Releases? Erica, you look at release management from a software development point of view. How do you see release...
17 Started by kdoerner@... | Latest comment by ITSM Consultant
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Webcasts
What's New in BMC Remedy IT Service Management Suite 7.6
November 12, 2009 12:00am PST
The attendee of this webcast will learn how the leading suite of service management applications delivers added value in process optimization to reduce the cost of support, reduce risk of change,...
Provided by: BMC Software
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Q&A
New development are managed by ITIL change management process?
October 29, 2009 8:46pm PDT
New development are managed by ITIL change management process? Recently we start the implementation of ITIL v2 at our organization, we have doubts about to the moment to include new developments...
1 Latest comment by gcobianv
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White Papers
Aligning COBIT 4.1, ITIL V3 and ISO/IEC 27002 for Business Benefit
October 15, 2009 12:00am PDT
This management briefing is the result of a joint study initiated by the UK's Office of Government Commerce and the IT Governance Institute in response to the growing significance of best...
Provided by: IT Governance Institute
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White Papers
Empowering ITIL Success With WhatsUp Gold
October 1, 2009 12:00am PDT
WhatsUp Gold provides cross-silo application and infrastructure support, a rich set of monitoring methods, and single console coverage across multiple management domains. These capabilities make...
Provided by: Ipswitch
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White Papers
A Manager's Guide to Implementing Capacity Management
September 24, 2009 12:00am PDT
Capacity Management definitions can be found in many places on the Internet, including many IT Infrastructure Library (ITIL) sites. The definitions can be both wordy and confusing. The author will...
Provided by: TeamQuest
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Downloads
iTile 0.4 (iOS)
September 18, 2009 12:00am PDT
iTile is a version of the classical game 15-puzzle that allows you to use your own images or take new ones with the camera.It support device gestures to move the piezes and have three different...
Provided by: Enigma
