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itil
(492 results)-
Downloads
Aqua Mines 2.1.6 (Mac)
September 4, 2009 12:00am PDT
Aqua Mines is a strategy game, in which you try to identify where the mines are located. One wrong click and its all over. Please send question, comments or bugs to: roastedsoftware@mac.com.The...
Provided by: Roasted Software
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White Papers
TOGAF 9 and ITIL V3
September 1, 2009 12:00am PDT
This paper describes the development of TOGAF (The Open Group Architecture Framework) and ITIL as a background to discussions about the potential overlap in the processes they both describe. It...
Provided by: TSO
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White Papers
Cross-Reference ITIL V3 and MOF 4.0
September 1, 2009 12:00am PDT
IT organizations are continuously being challenged to deliver better IT services at lower cost in a turbulent environment. Several management frameworks have been developed to cope with this...
Provided by: TSO
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Case Studies
Department Saves Millions in One of the World's Largest Modernizations
September 1, 2009 12:00am PDT
This European government department promotes opportunity and independence for all through modern, customer-focused welfare services that help people achieve their potential through employment,...
Provided by: Hewlett-Packard (HP)
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White Papers
The Modern Service Desk: How Advanced Integration, Process Automation, and ITIL Support Enable ITSM Solutions That Deliver Business Confidence
September 1, 2009 12:00am PDT
In today's turbulent economy, midsize and enterprise organizations are faced with increasingly tough challenges. Due to flat or shrinking budgets, many IT departments are coming under pressure to...
Provided by: Symantec
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White Papers
ITIL - One Step at a Time: A Worry Free Approach to Implementing a Pragmatic ITIL Solution
September 1, 2009 12:00am PDT
The Information Technology Infrastructure Library (ITIL) is the most popularly adopted best practice implementation available today and includes an IT management framework emphasizing management...
Provided by: Enterprise Management Associates
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White Papers
ITIL That Fits Your Business
August 26, 2009 12:00am PDT
A significant percentage of ITIL implementations are simply never completed, after months of training, certification tests, and effort, while it is also common to find that an ITIL implementation...
Provided by: EnterpriseWizard
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White Papers
Server Consolidation through Virtualization
August 25, 2009 12:00am PDT
Microsoft customers discussing data center management prioritize server consolidation as a critical business requirement. With the real cost savings and benefits that can be realized with...
Provided by: Microsoft
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Q&A
ITIL-where to start from?
August 21, 2009 3:47am PDT
ITIL-where to start from? Hello members, I wanted to know about ITIL. As you must be knowing that ITIL has several versions or steps in it. Foundation level, v2 and v3 what is this all about?...
2 Started by Kokosh | Latest comment by Peconet Tietokoneet
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White Papers
ITIL Success With TriActive
August 20, 2009 12:00am PDT
ITIL (Information Technology Infrastructure Library) is a best practice framework for managing IT services. ITIL provides guidelines on the full management of the IT infrastructure (hardware,...
Provided by: Triactive
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Case Studies
CA Service Desk Manager Supports IT Service Management at Standard Life
August 17, 2009 12:00am PDT
Standard Life recognises that its IT systems are key to providing an exceptional customer experience. The company was keen to differentiate its IT support offering by expanding coverage of their...
Provided by: CA
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Case Studies
University of Technology, Sydney Reduces Costs and Improves Services for 32,000 Students With CA Service Desk
August 17, 2009 12:00am PDT
UTS is under pressure to provide exceptional IT resources to its students and staff. This requires highly available systems and responsive IT services. To maintain quality of service while...
Provided by: CA
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Case Studies
University of Technology, Sydney Reduces Costs and Improves Services for 32,000 Students With CA Service Desk Manager
August 17, 2009 12:00am PDT
The University of Technology, Sydney (UTS) is a dynamic and cosmopolitan university with three main campuses and has 32,000 students. UTS is under pressure to provide exceptional IT resources to...
Provided by: CA
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Discussion Threads
Best Open Source ITIL compliant HelpDesk Support System
August 13, 2009 12:18am PDT
Best Open Source ITIL compliant HelpDesk Support System I am looking for Best Open Source ITIL compliant HelpDesk Support System. Anyone with good ideas about that? Open Source - ITIL Compliant...
4 Started by manmeet@... | Latest comment by wengyee@...
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Downloads
BC Call Center 3.6 (Windows)
August 1, 2009 12:00am PDT
The BC Call Center gives you the tools needed to quickly set up a coherent support platform, saving you and your business time and money, decrease your response times and increase the efficiency...
Provided by: Bill Catchem Software
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Discussion Threads
10 roles you need for ITIL configuration management
July 24, 2009 3:49pm PDT
10 roles you need for ITIL configuration management article root Software Configuration Manager Wrong content / improper definition #4: Logical DBA Configuration management is all about...
2 Started by anthonycoluzzi@... | Latest comment by AlexEvolven
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Case Studies
ALC Maintains System Integrity With Tripwire Configuration Control Solutions
July 18, 2009 12:00am PDT
Since 1976, the Atlantic Lottery Corporation (ALC) has been contributing to Atlantic Canada's economy and way of life by generating significant revenue on behalf of the governments of Nova Scotia,...
Provided by: Tripwire
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Case Studies
HP ITSM Software Optimises Business Processes at ZithaKlinik Boosting Service Delivery
July 1, 2009 12:00am PDT
ZithaKlinik wanted a reliable IT Service Management (ITSM) platform to boost service delivery and quality to internal and external customers. ZithaKlinik launched an IT Optimisation by Process...
Provided by: Hewlett-Packard (HP)
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Case Studies
HP Service Manager Ensures Standardized Responses to Support Calls, Provides Foundation for Improved Performance, Availability
July 1, 2009 12:00am PDT
Business travelers choose Carlson Wagonlit Travel for a variety of reasons. One is the talent and expertise of its staff. Equally important is the technology Carlson provides to business...
Provided by: Hewlett-Packard (HP)
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White Papers
Integrating Six Sigma and ITIL for Continual Service Improvement
July 1, 2009 12:00am PDT
The introduction of formal ITIL processes into an organization can be, and normally is, a very time-consuming, expensive and sometimes organizationally exhausting task. Many organizations, upon...
Provided by: TSO
