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itil
(489 results)-
Case Studies
Migrating From HP to Assyst by Axios Systems: Axios Systems Gives Leaf a Safe Passage to ITIL
May 27, 2009 12:00am PDT
Leaf has enjoyed sweet success in the sugar confectionary industry for more than 100 years. Leaf needed to consolidate six individual data centers. To help manage its IT in a more efficient...
Provided by: Axios Systems
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White Papers
Key Issues for Implementing Configuration Management
May 24, 2009 12:00am PDT
Effective, reliable and flexible IT services are more and more critical to the success of business initiatives today. Enterprises are increasingly seeking to transform IT from a traditional...
Provided by: Academy Publisher
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Webcasts
What's New in BMC Remedy Service Desk 7.5
May 13, 2009 12:00am PDT
The attendee of this webcast will learn how to take the service desk to the next level and provide added value to the business using ITIL best practice processes. This webcast gives a demo of...
Provided by: BMC Software
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Case Studies
Systalians Improves Service Quality and Enables Growth at Optimised Cost for Reunica
May 6, 2009 12:00am PDT
Systalians needed to increase efficiency to support the growth of the Reunica group - the company's user base has practically tripled in the space of six years. Maintaining service levels through...
Provided by: CA
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Q&A
Using Sharepoint to Manage ITIL Change Management
May 1, 2009 2:18pm PDT
Using Sharepoint to Manage ITIL Change Management I've been asked to implement a change management process for an organization. Does not use service management tool like remedy, they do use...
4 Started by singh.shailesh@... | Latest comment by BobTheITGuy
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White Papers
ITIL V3 and Information Security
May 1, 2009 12:00am PDT
This paper discusses the role and importance to the business of effective Information Security Management (ISM), how it is supported by an extensive family of global standards and the way these...
Provided by: ITIL
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White Papers
Achieve ITIL Standards and Superior Application Lifecycle Management With a CMDB
May 1, 2009 12:00am PDT
While always an important part of the enterprise, these days IT is the very hub of business. And with that higher profile come greater responsibility and accountability. In order to make astute...
Provided by: Aldon
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White Papers
ITIL in a Recession
May 1, 2009 12:00am PDT
As organizations focus on surviving the recession, is this the time to consider adopting industry practices such as ITIL service management? ITIL certainly enables better investment analysis and...
Provided by: TSO
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Q&A
How many companies use ITIL in Europe?
April 30, 2009 8:37am PDT
How many companies use ITIL in Europe? Hi, I am working on a presentation and am trying to find some statistics on the percentage of companies in Europe and specific numbers for Ireland that...
4 Started by lynnehyland@... | Latest comment by PurpleSkys
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Case Studies
Responsibility for 5,000 Servers and 1,500 Databases
April 24, 2009 12:00am PDT
The European Data Center sent a project tender to several of the leading international IT service providers. The core task it described was as follows: ensuring reliable performance of and support...
Provided by: Fujitsu
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Case Studies
Hull City Council Rolls Out Cross-Functional Service Desk Support to Entire Organization of 14,000 People
April 24, 2009 12:00am PDT
Hull City Council is the governing body for the City of Kingston Hull employing 14,000 people and serving more than 250,000 constituents across 23 wards. Hull City Council needed a solution to...
Provided by: Axios Systems
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Case Studies
Debenhams Reduces Operating Costs With ITIL Best Practice and CA Service Desk Manager
April 23, 2009 12:00am PDT
To maximise sales, Debenhams needs to ensure that any issues with the IT systems used in its stores and distribution centres are resolved quickly. These issues are handled by the company's IT...
Provided by: CA
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Webcasts
What's New in BMC Atrium 7.5
April 22, 2009 12:00am PDT
The attendee of this webcast will learn how the latest innovations in the new BMC Atrium 7.5 release can bring new energy to the infrastructure and the ITIL processes. This webcast will show how...
Provided by: BMC Software
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Discussion Threads
The five most lucrative certifications for IT leaders
April 21, 2009 11:01am PDT
The five most lucrative certifications for IT leaders article root ITIL - Hype or Happening? I have completed ITIL training and it does work, but there are draw backs. 1. Expensive. Each of the...
10 Started by itvisionary@... | Latest comment by Ed.Pilling
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Case Studies
Helping the IT Organization Demonstrate True Service Value to the Business and Achieving a 43% Reduction in Incidents in Year One
April 20, 2009 12:00am PDT
The Gulf News IT department had been suffering from poor perception within the wider business. Whether it was justified or not, even the IT department itself found it difficult to tell. The team...
Provided by: Axios Systems
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Webcasts
What's New in BMC Service Management Process Model 7.5
April 15, 2009 12:00am PDT
BMC Service Management Process Model is based on a set of field-proven processes that have been deployed in more than 30 countries. These processes and the work instructions behind them enable to...
Provided by: BMC Software
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Blog Post
Five more ways of thinking that can doom IT leaders
April 14, 2009 8:00am PDT
Ilya Bogorad follows up on his first installment of five faulty ways of thinking for IT leaders with an installment of five more limiting beliefs that can doom your leadership efforts.
3 Latest comment by brent.young@...
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White Papers
Myths of the Configuration Management Data Base (CMDB)
April 1, 2009 12:00am PDT
There are many things to consider when implementing a CMDB. The 13 myths described in this white paper, along with the variations described for each, have proven over time to impede the efforts of...
Provided by: CA
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Case Studies
New HP ITSM Software Boosts Time-to-Resolution and Service Level Delivery at Major Managed Services Provider
April 1, 2009 12:00am PDT
InTechnology plc, a leading UK provider of IT and telecommunications managed services, offers a diverse portfolio of hosted voice and data services via its quality, end-to-end Internet Protocol...
Provided by: Hewlett-Packard (HP)
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Case Studies
Combining HP Education, Software Tools, and ITSM Services Minimizes Risks, Speeds Adoption of ITIL-Based Framework
April 1, 2009 12:00am PDT
When The Lubrizol Corporation, an Ohio-based global specialty chemical company serving the transportation, industrial, and consumer markets, first became interested in technology service...
Provided by: Hewlett-Packard (HP)
