itil

Downloads

SupportPortal 3.0 (Windows)

January 20, 2009 12:00am PST

AJAX/PHP web based help desk and customer support solution with Ticket and E-mail management, Knowledge Management, Live support chat, Product Catalog, News management and Support Forum and in one...

Provided by: Escon Information Consulting

Case Studies

Dai Nippon Printing Generates 93.5% ROI With the BMC Change Management Solution and ITIL

January 12, 2009 12:00am PST

Dai Nippon Printing Co., Ltd. (DNP) is a leader in printing services in Japan. DNP had identified 15 key issues that were deemed critical to the success of the program, and focused on the four...

Provided by: BMC Software

Blog Post

Help Desk Implementation Diary: Week 1

January 6, 2009 8:23am PST

Jay Rollins takes you step by step as he spearheads the implementation of his company's new help desk system. In this part, he talks about choosing the best software.

Case Studies

Western Australia Boosts Education With Technology

January 1, 2009 12:00am PST

Like many school systems worldwide, the Western Australia Department of Education and Training (WA DET) increasingly depends on technology. WA DET serves more than 300,000 total users and...

Provided by: Hewlett-Packard (HP)

Case Studies

Hewlett-Packard (HP) Case Study: Tokio Marine & Nichido Financial Life Insurance Co., Ltd

January 1, 2009 12:00am PST

Using a unique business model which fully assimilated the two businesses of life and non-life insurance, the Tokio Marine Group has grown to become one of the world's leading insurance groups....

Provided by: Hewlett-Packard (HP)

Discussion Threads

Top 5 reasons why ITIL implementations don't happen by the book

December 8, 2008 11:27am PST

Top 5 reasons why ITIL implementations don't happen by the book article root Midwest Mentality - Fix It Later I see this doom and gloom behavior each time change management tries to occur in this...

2 Started by chiponium@...  |  Latest comment by CharlieSpencer_Palmetto

Webcasts

Service Catalog Value Realization

December 8, 2008 12:00am PST

A Service Catalog is often considered the starting point for any successful ITIL Service Management initiative. But, if one is already delivering services to the customers without one, so, how...

Provided by: BMC Software

Whitepapers

Enabling Business and IT Integration: ITIL V3 and Compuware's I.T. Service Management Solution

December 1, 2008 12:00am PST

Integrating IT and the business is a top priority with many CIOs. Because IT enables businesses, it now plays an integral part in their success. CIOs continually look for innovative ways to prove...

Provided by: Compuware

Discussion Threads

implementing change management

November 20, 2008 1:35pm PST

implementing change management Am new to Itil and have become the change manager in our firm. does anyone have any tips/advice on how to implement change management. thank you David, this is a...

13 Started by davidapkelly@...  |  Latest comment by ITSM Consultant

Q&A

Free ITIL reviewer version 2 for ITIL Certification

November 16, 2008 5:48am PST

Free ITIL reviewer version 2 for ITIL Certification I need to have an e-book for Information Technology Infrastructure Library Reviewer Version 2 for its certification (commonly known as ITIL...

1 Latest comment by jfoloroso@...

Whitepapers

Understanding ITIL Service Portfolio Management and the Service Catalog: An Approach for Implementing Effective Service Lifecycle Management

November 11, 2008 12:00am PST

Imagine trying to run a manufacturing business without a comprehensive, detailed view of the products provided by company. It would be difficult to know all the products currently planned, in...

Provided by: BMC Software

Blog Post

10 roles you need for ITIL configuration management

November 7, 2008 6:16am PST

If you're serious about building an effective configuration management service, you'll need to consider who will accomplish 10 key functions. Here's a brief rundown of the essential roles that...

2 Latest comment by AlexEvolven

Downloads

10 roles you need for ITIL configuration management

November 7, 2008 12:00am PST

If you're serious about building an effective configuration management service, you'll need to consider who will accomplish 10 key functions. Here's a brief rundown of the essential roles that...

Provided by: Larry Klosterboer

White Papers

Automating ITIL v3 Event Management With IT Process Automation: Improving Quality While Reducing Expense

November 1, 2008 12:00am PDT

IT organizations around the world are improving their IT operations capabilities by implementing the Incident and Problem Management processes from the IT Infrastructure Library (ITIL). Yet while...

Provided by: Enterprise Management Associates

White Papers

Using Institutionalism as a Lens to Examine ITIL Adoption and Diffusion

October 29, 2008 12:00am PDT

IT Service management standards such as the IT Infrastructure Library (ITIL) are of increasing importance to organisations around the globe. Although the actual number of organizations adopting...

Provided by: University of Southern Queensland

White Papers

Best Practices for Gaining Visibility Into Application Performance

October 23, 2008 12:00am PDT

This white paper explains why having a "360-degree view," or comprehensive visibility, into all of your mission-critical business applications is crucial to managing their performance and...

Provided by: SL Corporation

White Papers

Family Health International Global, ITIL-based Infrastructure Made Easy

October 14, 2008 12:00am PDT

With its mission to improve people's lives worldwide through research, education, and services in family health, Family Health International (FHI) is among the largest and most established...

Provided by: Avocent Corporation

White Papers

ITIL Service Management Practices V3 Qualifications Scheme

October 12, 2008 12:00am PDT

ITIL is Best Practice IT Service Management which is used by many hundreds of organizations around the world. A whole ITIL philosophy has grown up around the guidance contained within the ITIL...

Provided by: APM Group

White Papers

ITIL - Service Approach for Siemens Enterprise Communications

October 8, 2008 12:00am PDT

The structure of ITIL is evolving from Version 2 to Version 3; understand how the adoption and application of the ITIL framework can add value to your enterprise, and how Siemens is taking the...

Provided by: Siemens

Q&A

Implementing ITIL

October 4, 2008 2:20pm PDT

Re: Implementing ITIL These links might help you with your task. :) http://www.cioupdate.com/article.php/3554001 http://www.networkworld.com/careers/2004/100404man.html...

3 Started by broach@...  |  Latest comment by ITSM Consultant