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itil
(492 results)-
Case Studies
Leading Provider of IT Solutions to the Telecom Industry Achieves ISO 20000
August 5, 2008 12:00am PDT
The IT division supporting Tech Mahindra's Mumbai and Pune offices had in place a good mature set of ITIL Best Practices for few processes. ISO/IEC 20000 certification was achieved in support of a...
Provided by: Vyom Labs
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Case Studies
Ballard Spahr Achieves Proactive IT Approach Through ITSM Implementation
August 1, 2008 12:00am PDT
Founded in 1886, Ballard Spahr Andrews & Ingersoll, LLP is a multi-practice, AmLaw 100 firm with an exceptional record of client service. When an outside consultant rated Ballard Spahr's IT...
Provided by: Compuware
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Case Studies
The Dell Services Portfolio Enabled 17 Bases Within the U.S. Armed Forces to Reduce Trouble Tickets by 66 Percent, Saving Nearly $500,000 Annually
August 1, 2008 12:00am PDT
A branch of the U.S. Armed Forces needed to maximize system uptime. This branch sought to centralize, standardize and streamline its approach to technical support on 17 bases, consolidating it...
Provided by: Dell
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Q&A
ITIL
July 29, 2008 2:46am PDT
There are quite a few listings, see the list below.... http://www.itil-officialsite.com/home/home.asp http://www.itil.org.uk/ http://www.itil-itsm-world.com/ http://www.vyomlabs.com/contact.php...
4 Started by kiran.maan@... | Latest comment by vyomitil@...
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Case Studies
High Performance In Sight: Pharmaceutical Company Saves Money By Streamlining IT Infrastructure
July 23, 2008 12:00am PDT
To sustain revenues in a competitive market and invest more aggressively in research and development, one of the world's largest pharmaceutical companies made a strategic decision to reduce US$100...
Provided by: Accenture
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Case Studies
Elavon Safeguards One Billion Payment Transactions Every Year With Integrated IT Management
July 11, 2008 12:00am PDT
Customers want their transactions processed quickly and accurately. The performance and availability of Elavon's processing systems is therefore key to maintaining service levels for its rapidly...
Provided by: CA
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White Papers
ITIL Process Guide
July 9, 2008 12:00am PDT
This paper provides verbal descriptions for each of the Incident, Change and Problem management processes configured in the sample projects within the TechExcel ServiceWise ITSM (IT service...
Provided by: TechExcel
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White Papers
ITIL V3 Improves Information Security Management
July 9, 2008 12:00am PDT
IT Service Management is becoming a must have for any organization that provides IT Services as its core business function. ITIL (IT Infrastructure Library) is a best practices framework that...
Provided by: East Carolina University
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Case Studies
Integrated Business Management Built for IT
July 8, 2008 12:00am PDT
With the increasing adoption of the IT Infrastructure Library Version 3 (ITIL V3), it is no longer sufficient for IT merely to run efficiently. It must run more effectively. IT executives are...
Provided by: BMC Software
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White Papers
Developing the Business Case for ITIL: Learning to Speak the Language of Business and Help Our Executives Promote Our ITIL Initiatives
July 2, 2008 12:00am PDT
Convincing the CFO of the value one's ITIL initiative brings to the business may be the biggest challenge one faces. It may also be the most important role one plays as a leader in IT. Most...
Provided by: Propoint Solutions
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Case Studies
BMC Service Desk Express Just the Tonic for Drink Maker's IT User Satisfaction
July 1, 2008 12:00am PDT
Pernod Ricard's expansion and merger history left it with divergent IT systems across wide-ranging Australasian operations. Pernod Ricard wanted to reduce incident call volumes and service desk...
Provided by: BMC Software
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Webcasts
Ballard Spahr: The Journey With ITIL to Proactive IT Service Management
June 27, 2008 12:00am PDT
When analysis by an outside consulting firm told Ballard Spahr that its IT department was reactive and needed to change the way it operated, the firm took the challenge head on. Ballard Spahr...
Provided by: Compuware
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Downloads
Richmond SupportDesk 6.7 (Windows)
June 26, 2008 12:00am PDT
Richmond SupportDesk allows the implementation of enterprise wide IT Service support, designed for rapid implementation and to deliver ITIL best practices. Delivering fast, flexible and measurable...
Provided by: Richmond Systems
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Webcasts
BMC Remedy Asset Management
June 25, 2008 12:00am PDT
The complexity and changes in today's distributed IT environments make it difficult to manage the costs, compliance, and operational requirements of IT assets. BMC Remedy Asset Management helps to...
Provided by: BMC Software
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Blog Post
Top 5 reasons why ITIL implementations don't happen by the book
June 18, 2008 5:44am PDT
Many organizations have moved past awareness of ITIL, and a significant number are looking to implement. That's when they find a number of roadblocks. Here are those roadblocks and how to get...
2 Latest comment by CharlieSpencer_Palmetto
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Webcasts
ITIL and Best Practices Frameworks; featuring HP and Results Positive!
June 16, 2008 12:00am PDT
Organizations implementing best practices are specifically focusing in on best practice frameworks like ITIL v3 because it helps organizations align their operations around a focus on the services...
Provided by: Hewlett-Packard (HP)
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Webcasts
TechNet Webcast: System Center Operations Manager 2007 Management Pack Life-Cycle Management (Level 300)
June 11, 2008 12:00am PDT
The attendee of this webcast learn how people, process, and technology can help to manage the life cycle of developing or tuning management packs in support of Microsoft System Center Operations...
Provided by: Microsoft
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White Papers
Opinion of the Uptime Institute: Using ITIL to Gain Data Center Efficiency
June 10, 2008 12:00am PDT
For more than 10 years the IT community has used Information Technology Infrastructure Library (ITIL) as a process framework to achieve and sustain high levels of application and systems...
Provided by: Uptime Institute
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Q&A
ITIL - Release Policy
June 6, 2008 2:06am PDT
ITIL - Release Policy Hi, Anyone knows where in ITIL2 or 3 books, the Release Policy is defined please? If there is one it should be under Release Management but I was told by my work colleagues...
4 Started by aachour@... | Latest comment by wclaudio
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Q&A
ITIL-Release Policy
June 5, 2008 1:44am PDT
ITIL-Release Policy Hi, Anyone knows where in ITIL2 or 3 books, the Release Policy is defined please? If there is one it should be under Release Management but I was told by my work colleagues...
1 Latest comment by aachour@...
