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itil
(492 results)-
White Papers
IT Service Management Process Maps: Select Your Route to ITIL Best Practices
June 1, 2008 12:00am PDT
The goal of IT Service Management is to improve service by optimizing technology, controlling costs and maximizing the time and talent of an organization's most valuable resource - its people. As...
Provided by: CA
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White Papers
Ride the Express Lane in the Journey to Speed ITIL® Adoption
June 1, 2008 12:00am PDT
The journey to ITIL is challenging and requires clarity of vision and a disciplined execution to achieve that vision. By following ITIL practices, your IT organization will become more closely...
Provided by: BMC Software
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White Papers
Understanding ITIL® Service Portfolio Management: An approach for implementing effective service lifecycle management
June 1, 2008 12:00am PDT
IT executives and their teams need a comprehensive and accurate view of IT services. A service catalog includes all relevant details about your services, including which service level agreements...
Provided by: BMC Software
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Whitepapers
Make ITIL Actionable with Tivoli Software.
June 1, 2008 12:00am PDT
In recent years, competitive pressures, the growing burden of compliance activities, soaring operational costs and the ongoing need to innovate have combined to make service management a...
Provided by: IBM
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White Papers
Running and Optimizing the Business of IT : The SAP Best Practices Approach
June 1, 2008 12:00am PDT
IT organizations are challenged to deliver effective services to constituents and end users who align with business priorities and who can change quickly to meet evolving requirements. At the same...
Provided by: IDG (International Data Group)
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White Papers
ITIL v3 - What Have We Learned in One Year?
June 1, 2008 12:00am PDT
ITIL v3 prompts IT to examine the actual business needs driving the need for a service. Business managers might say an objective of the remote access service was to increase repeat orders by...
Provided by: Hewlett-Packard
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Whitepapers
Make ITIL Actionable With Tivoli Software
June 1, 2008 12:00am PDT
Because of the increasing complexity and dependence on information technology, the concept of IT best practices has become more and more important. Various frameworks have been created to help...
Provided by: IBM
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White Papers
Essential ITIL: What You Need to Succeed
June 1, 2008 12:00am PDT
ITIL is about process. There are different approaches to process implementation based on which "Version" of ITIL one is inclined to adopt. But without debating the merits of ITIL "Versions," let's...
Provided by: CA
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Whitepapers
Using ITIL to Address the Disconnect Between Development and IT Service Management Teams
June 1, 2008 12:00am PDT
ITIL, the leading service management best-practices framework, offers a useful tool for understanding how to improve collaboration between the two. Tivoli Unified Process and RUP deliver a...
Provided by: IBM
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White Papers
ITIL Heroes' Handbook: ITIL for Those Who Don't Have the Time
May 30, 2008 12:00am PDT
ITIL was meant for businesses of all sizes small, medium, and large. Today, ITIL is not given a fair chance in SMB market place, mostly dismissed for being complicated and expensive. The ITIL...
Provided by: Zoho
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Q&A
ITIL
May 29, 2008 1:12am PDT
ITIL Where is the 10 things about ITIL video or article? I could not find it
1 Latest comment by Luca Ravazzolo
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Webcasts
ITIL, The CMS, and You
May 29, 2008 12:00am PDT
Wondering what, exactly, is a configuration management system, or CMS? How is a CMS different from a Configuration Management Database (CMDB)? Why should IT organizations even care? While the CMS...
Provided by: BMC Software
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Discussion Threads
Video: Five things you should know about ITIL
May 28, 2008 8:12am PDT
Video: Five things you should know about ITIL article root ITIL I want to know one thing: I started reading (and I'm still reading) ITIL v3 as my first book on IT management. Is there any sense?...
23 Started by deMidgard@... | Latest comment by The IT Skeptic
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Blog Post
Video: Five things you should know about ITIL
May 28, 2008 12:01am PDT
ITIL was originally just a set of books from the U.K. about IT best practices. Today, it has turned into a global phenomenon and one of the hottest topics in IT. This episode of Sanity Savers for...
23 Latest comment by The IT Skeptic
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White Papers
Straddling the Divide Between IPT and IT: Implementing ITIL to Optimize Your IP Telephony Investment
May 27, 2008 12:00am PDT
The recent momentum of Unified Communications (UC) and the disruptive enabling technology of IP Telephony have created a convergence between Voice Engineering and IT departments that is...
Provided by: Clarus Systems
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Whitepapers
ITIL v3: What It Is and Why You Should Care
May 22, 2008 12:00am PDT
The Information Technology Infrastructure Library (ITIL) is the proven way for IT organizations to align with the business, control costs, improve quality, and balance resource allocations....
Provided by: Global Knowledge
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Q&A
svp
May 16, 2008 3:19pm PDT
svp anyone have experience - test question suggestions etc. with the v3 itil service manager test?
1 Latest comment by paul.fibkins@...
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White Papers
An Access Control Solution for the Inter-Organizational Use of ITIL Federated Configuration Management Databases
May 15, 2008 12:00am PDT
Governance, Risk, and Compliance (GRC) Management is on the edge of becoming one of the most important business activities for enterprises. Consequently, IT departments and IT service providers...
Provided by: Technischen Universitat Munchen
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Podcasts
IT Infrastructure Library (ITIL) Service Strategy Book
May 8, 2008 12:00am PDT
In this podcast, the speaker argues that IT managers have for too long relied on on-the-job training, something inappropriate for the increasingly professionalized discipline - often seen as a...
Provided by: Accenture
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White Papers
The Evolution of IT Operations: Providing Critical Workload Automation Status to Support Business Service Management
May 2, 2008 12:00am PDT
IT operations have moved from backstage to center stage with the increasing importance of Business Service Management (BSM). Effective IT service delivery is the baseline for successful business...
Provided by: ASG Software Solutions
