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itil
(492 results)-
Blog Post
12 questions with Sharon Taylor, Chief Architect of ITIL V3
January 7, 2008 1:07pm PST
Sharon Taylor worked on earlier versions of the Information Technology Infrastructure Library in the 1990s and has now accepted the key role in creating version 3 released in May of 2007. She is...
3 Latest comment by rlcallaway@...
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Case Studies
DANONE Reduces Rollout Time for BMC Service Desk Express by 66 Percent With BMC Alignability for Service Desk Express
January 1, 2008 12:00am PST
Groupe DANONE is a Fortune 500 company and one of the most successful healthy food companies in the world. The company wanted to harmonize diverse IT processes and roll them out across the entire...
Provided by: BMC Software
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White Papers
ITIL V3 and ASL: Sound Guidance for Application Management and Application Development
January 1, 2008 12:00am PST
Off late, the Office of Government Commerce (OGC) released a new version of ITIL. Aspects of Application Management are to be found in all five volumes of the core guidance. In this paper, the...
Provided by: Crown
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White Papers
On the Road to ITIL: Certification in an Australian Undergraduate Degree
January 1, 2008 12:00am PST
The decline in the popularity of Information Systems courses in Australian and overseas has required educators in the discipline to look for more relevant content in a rapidly changing...
Provided by: Association of Information Technology Professionals (AITP)
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White Papers
An ITIL-Based Solution to Record and Retrieve Tacit and Explicit Knowledge Based on Giga Knowledge Management Framework in the SME Companies
January 1, 2008 12:00am PST
ITIL is the most widely used IT framework in most organizations in the world now. Every public and private IT organization tries to adopt ITIL into its own business and implement it because there...
Provided by: Universiti Teknologi Malaysia
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Q&A
ITIL Training
December 13, 2007 1:04am PST
ITIL Training Can anyone recommend good training company for ITIL Courses
1 Latest comment by yemifagbenro@...
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Discussion Threads
Australian ITIL is more expensive
December 10, 2007 4:04pm PST
Maybe it costs them more to travel there if it is further away from the UK or wherever they originate from? Australian ITIL is more expensive Can anyone from Australia explain why the Foundation...
2 Started by helpdesk@... | Latest comment by Dr Dij
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White Papers
Knowledge Management and the New ITIL Framework
December 5, 2007 12:00am PST
KM frequently has established its first beachhead in organizations within IT and IT support. The concept is simple: If analysts at an IT help desk have access to one another's trouble-shooting...
Provided by: Leveraged Technology
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Webcasts
HP ITSM Race to Results Simulation: Fun Way to Learn About ITIL V3 (Long)
December 1, 2007 12:00am PST
Who says learning about IT Service Management (SM) can't be fun? This webcast shows how this engaging simulation is the best tool to increase involvement, commitment, and enthusiasm.
Provided by: Hewlett-Packard (HP)
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Whitepapers
Improve visibility, control and automation with IBM Service Management
December 1, 2007 12:00am PST
IT operations must constantly improve visibility, control and automation. IBM Service Management solutions, like the IBM Service Management Stimulator Workshop, help organizations leverage ITIL...
Provided by: IBM
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White Papers
Best Practice Insights: ITIL Service Operation
December 1, 2007 12:00am PST
Service Operation, the fourth book in the IT Infrastructure Library (ITIL) Version 3 publications, assists readers in developing management practices to ensure customers are satisfied and receive...
Provided by: BMC Software
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White Papers
IT Asset Management: A Cornerstone for Accelerating ITIL Success
November 29, 2007 12:00am PST
ITAM is crucial to the service life cycle that is now described as part of ITIL Version 3 Service Asset and Configuration Management. When an IT organization knows what infrastructure they have...
Provided by: CA
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Discussion Threads
ITIL Studies
November 26, 2007 8:47pm PST
Seiduts LITI Reganam TI ITIL Studies IT Manager
2 Started by manthri2000@... | Latest comment by jmgarvin
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White Papers
ITIL V3 Relevance to a Mature Process Organization
November 21, 2007 12:00am PST
Since the release of ITIL V3 in May 2007, quite a few questions have been raised on how this impacts organizations that have already implemented ITIL V2. Wipro's IT Management Group (IMG) is one...
Provided by: Wipro Technologies
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Discussion Threads
What does it take to get ITIL certified?
November 20, 2007 10:16am PST
What does it take to get ITIL certified? article root About a week and a few thousand dollars I am ITIL Foundations certified. I took a course at a local "training center". The course was...
30 Started by DaPearls | Latest comment by binumatheww
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Blog Post
What does it take to get ITIL certified?
November 20, 2007 7:20am PST
The year is winding down and perhaps you're taking a retrospective look at where you are in your career and what you want to achieve in the new year. One achievement may take the form of a...
30 Latest comment by binumatheww
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Discussion Threads
Help Desk - Knowledge Management
November 10, 2007 9:26pm PST
Help Desk - Knowledge Management I am an IT Help Desk Supervisor. I have been tasked with improving time to resolution for Help Desk calls. The knowledge to assist in problem resolution is located...
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Discussion Threads
ITIL Sr. Consultant opportunity
November 8, 2007 2:21pm PST
ITIL Sr. Consultant opportunity Our client, a nationwide IT Service Management company seeks a Sr. Consultant. Please send your resume to me (HALEY) at hwadsworth@forbestc.com or call...
1 Started by hwadsworth@... | Latest comment by hwadsworth@...
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Webcasts
Service Management From HP: A Holistic Solution - Driving Continual Service Improvement
November 8, 2007 12:00am PST
How a business impact analysis can deeply reduce IT costs? ITIL v3 can best structure IT for future service upgrades. This webcast explains practical approach for continuous quality improvements....
Provided by: Hewlett-Packard (HP)
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White Papers
Applying ITIL to Application Performance Management
November 1, 2007 12:00am PDT
The IT Infrastructure Library (ITIL) is a widely accepted approach to IT service management. It describes the organization of IT resources to deliver business value, and documents processes,...
Provided by: NetForecasts
