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itil
(492 results)-
Case Studies
DHS Is Transforming Its IT Environment to Improve Services and Reduce Costs
November 1, 2007 12:00am PDT
The Department of Human Services (DHS) is Victoria's largest government agency, employing more than 11,500 people dedicated to serving the public. In 2005, DHS Information Services Branch decided...
Provided by: CA
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Case Studies
Econoinvest Improves Business Agility and Customer Service by Reducing IT Support Costs and Complexity
November 1, 2007 12:00am PDT
Econoinvest Enterprises Group is the largest financial broker in Venezuela. To maintain its reputation, Econoinvest needs to continue to provide an excellent service to all its customers - despite...
Provided by: CA
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Q&A
Persuading Directors Preventative Maintence is necessary
October 26, 2007 2:41am PDT
Persuading Directors Preventative Maintence is necessary Can anyone recommend a good resource explaining why preventative maintenance down time of IT systems is necessary? I work in an academic...
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Blog Post
Managing yourself through a challenge
October 13, 2007 11:05am PDT
I often write in this blog about managing others through problems or crises because it's part of the day-to-day experience as a manager/leader. But what about managing yourself? You've probably...
7 Latest comment by martin@...
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White Papers
ITIL V3 - Where's the Value?
October 11, 2007 12:00am PDT
The much anticipated ITIL V3 was released to the IT Service Management market on 30 May 2007. Whilst ITIL's history goes back some 20 years, this newest version is perhaps more significant than...
Provided by: Lucid IT
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Q&A
ITIL exam Ver2 or Ver3
October 3, 2007 2:28am PDT
ITIL exam Ver2 or Ver3 Hi all, I am currently planning to take ITIL foundation exam. For Past 3 months I have prepared much on Ver2 , But now I heared Ver2 will be not valid after mid of 2008 ....
4 Started by momahesh@... | Latest comment by pavan k v
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White Papers
Achieving a Best-Practice Service Desk From Desktop to Data Center
October 1, 2007 12:00am PDT
IT service management (ITSM) and the IT Infrastructure Library (ITIL) process framework were envisioned to help organizations align IT capabilities with business requirements and provide a...
Provided by: LANDesk Software
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White Papers
Everything You Wanted to Know About ITIL in Less Than One Thousand Words!
October 1, 2007 12:00am PDT
Primarily, ITIL provides international best practice guidance in IT Service Management. However, ITIL offers more than just guidance; it underpins the foundations of ISO/IEC 20000 (Service...
Provided by: TSO
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Whitepapers
Driving Business Value With Insight From the Tivoli Technical Community
October 1, 2007 12:00am PDT
IT service management professionals have a significant challenge to face. They are required by Senior Management to align IT goals with the business; however, they are often missing the necessary...
Provided by: IBM
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White Papers
Getting Started With ITIL
September 26, 2007 12:00am PDT
A steering committee is necessary to lead the organization through the ITIL adoption. At the core of ITIL are Service Support and Delivery processes that will fundamentally change the way IT...
Provided by: Forsythe Solutions Group
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Discussion Threads
ITIL Documents - Past Papers
September 19, 2007 11:34pm PDT
ITIL Documents - Past Papers I'm studyin for my ITL and there are plenty of past papers for free here if anyone is also in need! http://itiltraining.blogspot.com ITIL Managers' Exams not about...
6 Started by wansford@... | Latest comment by geoktinkoh@...
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Case Studies
Mary Kay Advances BSM Strategy and ITIL Adoption With BMC Software
September 13, 2007 12:00am PDT
Mary Kay Inc. wanted to support dramatic domestic and international business growth by delivering superior IT products and services that align with the goals of the enterprise. As a solution the...
Provided by: BMC Software
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Case Studies
GIE Informatique Arpege Uses BMC Remedy Solutions to Unify and Centralize Support Services for Enhanced Performance and Improved Quality of Service
September 13, 2007 12:00am PDT
GIE informatique Arpege wanted a unifying help desk and change management services. GIE informatique Arpege chose BMC Remedy IT Service Management solutions to improve its services by gradually...
Provided by: BMC Software
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Discussion Threads
Do you use ITIL?
September 5, 2007 11:45am PDT
Do you use ITIL? Is it worth it? Do you actually use it? Are you going to move to v3? I'm interested in any replies to this. I'd like to know how others have implemented this. I get the...
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Whitepapers
Business-Service Analysis, Transformation and OptimizatioN (BATON) - A Wipro-Compuware Service Improvement Solution
September 1, 2007 12:00am PDT
IT teams are being asked to consistently improve their services (increase availability, increase performance), while simultaneously being asked to reduce costs. Most organizations have structured...
Provided by: Compuware
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Whitepapers
Enabling Business and IT Integration: ITIL v3 and Compuware's IT Service Management Solution
September 1, 2007 12:00am PDT
Integrating IT and the business is a top priority with many CIOs. Because IT enables businesses, it now plays an integral part in their success. CIOs continually look for innovative ways to prove...
Provided by: Compuware
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White Papers
ITIL Best Practices With Oracle Enterprise Manager 10g and Oracle PeopleSoft Help Desk
September 1, 2007 12:00am PDT
Integration and alignment of IT and business goals is one of the key issues facing senior business and IT managers today. By facilitating communication through standardized processes, the ITIL...
Provided by: Oracle
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White Papers
Leveraging Information Technology Infrastructure Library (ITIL) Best Practices to Attain Organizational Maturity
September 1, 2007 12:00am PDT
In order to be competitive today, companies must actively listen to their customers and innovate quickly in response to new challenges, customer needs and business opportunities. Regardless of...
Provided by: CompuCom Systems
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Downloads
Windows Vista Service Life-Cycle Management 1 (Windows)
August 29, 2007 12:00am PDT
Windows Vista Service Life-Cycle Management (WVSLM) provides concise guidance to help minimize total cost of ownership of desktop infrastructure. Process guidance and document templates help make...
Provided by: Microsoft
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Q&A
ITIL v3 Books
August 19, 2007 9:16am PDT
ITIL v3 Books Hello, I'm planning on going for ITIL foundation certification and was looking for some books on Version 3. Can anyone suggest from their personal experience? Thanks!...
2 Started by cyberflaw@... | Latest comment by andrew.appleby@...
