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itil
(492 results)-
Discussion Threads
ITIL - Change & Release Management
August 2, 2007 1:59am PDT
ITIL - Change & Release Management Hi All, I?m looking at making some improvements in my current Change Management process and part of this will review the relationship with Release Management...
7 Started by Vawns | Latest comment by bamitabh@...
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Discussion Threads
ITIL Change Managment for sensitive business areas
July 30, 2007 11:41pm PDT
ITIL Change Managment for sensitive business areas Hi, We have been using an ITIL web based change management system for the past 6 months. We use 3 standard categories for our changes - BAU...
2 Started by peter@... | Latest comment by SharonManuel
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Whitepapers
Put ITIL best practices to work for your business
July 27, 2007 12:00am PDT
What do the new ITIL® standards mean for a small business? This view into ITIL best practices in service management shows how you can maximize the business value of your technology. With an...
Provided by: IBM
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Q&A
where can i find free e-book about itil and services managment
July 12, 2007 7:35am PDT
where can i find free e-book about itil and services managment where can i find free e-book about itil and services managment Free eBook about ITIL Here is a free eBook about ITIL, but it is...
6 Started by sehalisu@... | Latest comment by Inquisitive12012
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White Papers
Maintaining Quality of Service Based on ITIL-Based IT Service Management
July 1, 2007 12:00am PDT
Interest in the IT Infrastructure Library (ITIL) of system management best practices has increased in recent years, and corporations are starting to incorporate ITIL in their IT systems. To help...
Provided by: Fujitsu
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Discussion Threads
What to do about errors you find in your new ITIL V3 books
June 22, 2007 4:29pm PDT
What to do about errors you find in your new ITIL V3 books The new ITIL Version 3 books are great! They are nicely laid out, great graphic design, and lots of good useful material. But nothing...
1 Started by The IT Skeptic | Latest comment by The IT Skeptic
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Webcasts
ITIL v3 and the Evolution of Service Management
June 22, 2007 12:00am PDT
ITIL v3 has just been refreshed to reflect current best practice for service management. CoBIT v4.1 has just been revised and ISO IEC 20000 is undergoing a revision with a proposed part 3 right...
Provided by: IBM
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Q&A
Case study on Quality of Service improvement through ITIL
June 19, 2007 3:00pm PDT
Case study on Quality of Service improvement through ITIL Hello, I'm looking for any case studies related to improving Quality of Service through the implementation ITIL. Thank You Case study...
2 Started by hmfrye | Latest comment by william.wright@...
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Webcasts
Can HP OpenView Service Desk and Alignability Provide ITIL Out-of-the-Box?
June 5, 2007 12:00am PDT
This webcast covers the HP ITSM Express Pack on the basis of HP OpenView Service Desk (versions 4.5 and 5.0) as well as the Alignability process model. It provides an insight into HP ITMS Express...
Provided by: Hewlett-Packard (HP)
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Case Studies
Indian Insurance Firm Decreases Time to Incident Resolution by 40% With ITIL Incident and Problem Management Best Practices.
June 1, 2007 12:00am PDT
IFFCO-TOKIO General Insurance (ITGI) was created in 2000, following the merger of an Indian fertilizer company and Japan's largest listed insurance group. IFFCO-TOKIO General Insurance wanted to...
Provided by: CA
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White Papers
ITIL Service Delivery
May 30, 2007 12:00am PDT
A growing European pharmaceutical company realized its IT service delivery was unable to support rapid expansion. Accenture conducted a nine-week assessment, which resulted in an IT consolidation...
Provided by: Accenture
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White Papers
ITIL Version 3, The Future Is Here
May 30, 2007 12:00am PDT
ITIL's chief architect, Sharon Taylor, has authored the whitepaper to help the ITSM community understand the changes to ITIL and how the new version, due to be launched May 30th 2007, will provide...
Provided by: Axios Systems
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Discussion Threads
Best practice web site
May 24, 2007 11:23am PDT
Best practice web site I've created a best practice web site called http://www.wikipractice.org. The ambitious idea is to create a best practice enciclopedy. For the moment, it is limited to...
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Discussion Threads
ITIL Change Mgt - Changes to Development Environments
May 24, 2007 3:26am PDT
ITIL Change Mgt - Changes to Development Environments Hi All, I?ve implemented a Change Management process based on the ITIL guidelines at my current company and I?ve been asked by the Release...
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Webcasts
Configuration Management Database Population and Dependency Mapping
May 22, 2007 12:00am PDT
The need for and awareness around Configuration Management DataBases (CMDBs) to track infrastructure items and their relationships continues to grow while business demands and mission critical...
Provided by: Symantec
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Discussion Threads
Coming this week: News, announcements, and new products from Interop Las Vegas 2007
May 21, 2007 8:46am PDT
Coming this week: News, announcements, and new products from Interop Las Vegas 2007 article root What are you interested in hearing from Interop Las Vegas this week? I'll be at Interop this...
3 Started by jasonhiner | Latest comment by Whirl3d
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Q&A
Rajukrishna
May 21, 2007 3:48am PDT
Rajukrishna Need to know about ITIL
1 Latest comment by puthusseri@...
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Discussion Threads
ITIL , COBIT, SOX
May 14, 2007 9:11am PDT
ITIL , COBIT, SOX I would like to implement some best practises,policies and standard procedure in out IT department. I have been looking in to the above but could not decide on which one to go...
5 Started by newpm | Latest comment by cdenyer@...
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Discussion Threads
ITIL V3 comes to life on May 30: What can it do for you now?
May 14, 2007 8:55am PDT
ITIL V3 comes to life on May 30: What can it do for you now? article root Valued Skills Knowing ITIL is a valuable skill to study further and increase your company performance. A very worthwhile...
10 Started by bringhurst@... | Latest comment by ian@...
