itil

Whitepapers

Extending a Method of Describing System Management Operations to Energy-Saving Operations in Data Centers

December 8, 2010 12:00am PST

The authors propose a method for describing system management operations based upon patterns identified by analyzing operations in data centers. Combined with a CMS (Configuration Management...

Provided by: NORTH ATLANTIC UNIVERSITY UNION

BLOG_DISCUSSION_TYPE

IT certifications that are in demand

November 24, 2010 8:21am PST

IT certifications that are in demand article root Linux certification -- why Red Hat? Genuine curiousity, nothing against Red Hat, but why not a more neutral approach to Linux certification?...

Case Studies

Baker Tilly Maximizes the Time Spent on Fee-Earning Activities With CA EITM Solutions

November 11, 2010 12:00am PST

Baker Tilly is a leading firm of accountants and business advisors that specialises in providing a range of integrated services such as audit, accountancy, taxation, VAT and management...

Provided by: CA

TQA_TYPE

How to handle "Unauthorized Changes" in ITIL

November 1, 2010 10:53am PDT

How to handle "Unauthorized Changes" in ITIL I'm just curious as to how other organizations handle "unauthorized changes" in their IT environment. In my work environment, when we detect an...

Case Studies

Manpower Reduces Costs by 15 Percent With Intelligent IT Support Services

October 5, 2010 12:00am PDT

Manpower provides innovative workforce solutions for 400,000 clients in 82 countries. Its services include permanent, temporary and contract recruitment, employee assessment and selection,...

Provided by: CA

Whitepapers

Five Challenges To ITIL Best Practices Adoption

September 28, 2010 12:00am PDT

ITIL is gaining momentum in the United States as the standard for best practices in IT Service Management. However, organizations looking to implement the IT Infrastructure Library often encounter...

Provided by: Global Knowledge

Whitepapers

A Framework for Modeling and Enabling Reuse of Best Practice IT Processes

September 7, 2010 12:00am PDT

Best practices frameworks such as ITIL provide a generic description of best practice processes that are intended to be followed by people. These processes are refined into more concrete steps...

Provided by: Hewlett-Packard (HP)

BLOG_DISCUSSION_TYPE

Tracking changes in an automated world

August 18, 2010 8:40am PDT

Tracking changes in an automated world article root Answers will be industry-specific. This is a useful discussion. In certain regulated industries where Quality Assurance is tasked with...

White Papers

TeamQuest and ITIL: How to Ensure a Successful ITIL Implementation

August 13, 2010 12:00am PDT

As part of its ITIL series, TeamQuest is providing this white paper to help companies understand what should happen to increase the likelihood of a successful ITIL implementation. TeamQuest sat...

Provided by: TeamQuest

TQA_TYPE

Anyone have Service catalog for healthcare facitility?

August 10, 2010 11:35am PDT

Anyone have Service catalog for healthcare facitility? We are implmenting a new help desk package which is based on ITIL framework. I am hoping that someone would have a sample service catalog...

Whitepapers

IT Support Conversation Manager: A Conversation-Centered Approach and Tool for Managing Best Practice IT Processes

August 6, 2010 12:00am PDT

Best practice processes provide descriptive, high level guidelines rather than prescriptive, precise process model definitions. They are meant to be followed by people and may be adapted and...

Provided by: Hewlett-Packard (HP)

Blog Post

Life after ITIL – creating a culture of continual service improvement

August 3, 2010 6:27am PDT

What happens when the Service Management experts are long gone and you find yourself alone in managing the improved environment?

1

DISCUSSION_TYPE

ITIL Certification

July 29, 2010 10:35am PDT

ITIL Certification I would like to make the jump from Sr. Dev/Team Lead and am looking for certs that would help. Is ITIL worthwhile for this? Would I be better off with a MOSS /PMP / or other...

TQA_TYPE

ITIL V3 beginner's ceritificatiion

July 25, 2010 4:00pm PDT

ITIL V3 beginner's ceritificatiion Can someone please advise me on which books to buy for ITIL Beginner's certification. Please suggest some dumps from where I can download some sample exam papers.

Blog Post

10 questions with Ian Clayton: Viewing IT service management from the outside in

June 29, 2010 10:02am PDT

Ian Clayton believes customer satisfaction levels should be at the heart of every IT decision -- and he's spent more than three decades finding ways to make that happen.

1

Case Studies

Bank of Finland Achieves More With Less Resources

June 29, 2010 12:00am PDT

The Bank of Finland is the country's central bank and a member of the Eurosystem. It is responsible for managing currency supply and foreign exchange reserves in Finland. Since the introduction of...

Provided by: CA

White Papers

How to Achieve and Measure the Benefits of Fault Tolerant Production Infrastructures

June 28, 2010 12:00am PDT

Disaster Recovery Infrastructures, which have become a common aspect of all major IT infrastructures, could transform to Fault Tolerant Infrastructures in order to increase productivity,...

Provided by: IARIA

Case Studies

Siemens Achieves Continuous Improvement Through Six Sigma, ITIL With VMware VCenter Configuration Manager

June 5, 2010 12:00am PDT

Siemens IT Solutions and Services, Inc. is an internationally leading provider of IT solutions and services. Siemens IT Solutions and Services, in its ongoing efforts to optimize processes, sought...

Provided by: VMware

Case Studies

NNIT Uses VMware vCenter Configuration Manager to Shrink Man-Hours for Regulatory Compliance & Achieve ITIL Standards

June 4, 2010 12:00am PDT

NNIT offers consulting, development, implementation and outsourcing IT services for the largest private companies and public sector organizations. To accelerate best practice approaches for IT...

Provided by: VMware

Webcasts

The Role of Service Portfolio & Service Catalog in Service Level Management

June 1, 2010 12:00am PDT

With the advent of ITIL v3, Service Portfolio Management and Service Level Management each play significant roles to empower continual service improvement; however, often companies treat each of...

Provided by: CA