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itil
(492 results)-
White Papers
Classifying ITIL Processes: A Taxonomy Under Tool Support Aspects
July 22, 2006 12:00am PDT
Providing IT services to customers with better, guaranteed quality has been the aim of many diverse efforts, undertaken under the common denominator "IT Service Management". This paper addresses...
Provided by: Institute of Electrical and Electronics Engineers
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Discussion Threads
Use a Fishbone Diagram to help attack complex problems
July 19, 2006 3:05am PDT
Use a Fishbone Diagram to help attack complex problems article root Great Article but Figure I have seen this diagramming methodology before but never bothered spending anytime reviewing what it...
30 Started by the_kaptain@... | Latest comment by user_786@...
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Articles
ITIL Implementations: Defining your best practices
July 14, 2006 7:00am PDT
ITIL is a framework that describes the best practices but doesn't define them for you--it gives you the "what" not the "how" of the processes. The way in which you approach defining your processes...
7 Latest comment by gerard.blokdijk@...
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Articles
ITIL implementations: Great expectations
July 7, 2006 7:00am PDT
At the outset, every project seems full of promise. Unfortunately, not every project lives up to its full potential. How can you start your ITIL implementation then keep the ball rolling while...
14 Latest comment by stappytech
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White Papers
A Best-Practices Approach to Software Asset Management
July 1, 2006 12:00am PDT
According to Gartner, 30 percent of large enterprises will experience at least one on-site software audit per year through 2008. What this means is, if you're not already vigilantly tracking what...
Provided by: ManageSoft
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White Papers
Incident Management: A CA IT Service Management Process Map
June 1, 2006 12:00am PDT
CA's IT Service Management (ITSM) Process Maps provide a clear representation of the ITIL best practice framework. This paper discusses how to navigate a particular ITIL process journey, reviewing...
Provided by: CA
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Webcasts
TechNet Webcast: Active Directory and Compliance Standards (Level 300)
May 25, 2006 12:00am PDT
Compliance standards today call for protecting data, users, computers, and systems. But how does the management of Active Directory fit into the compliance model? This webcast presents the "Five...
Provided by: Microsoft
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Webcasts
Designing & Implementing an Actionable Configuration Management Database (CMDB)
April 25, 2006 12:00am PDT
The notion of a Configuration Management Database (CMDB) remains a confusing and sometimes even arcane topic to many in the enterprise management industry today. However, the CMDB as the IT...
Provided by: BladeLogic
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Discussion Threads
ITIL Certification
April 20, 2006 7:41am PDT
ITIL Certification I'm planning on taking the ITIL Certification test. Anyone know of any useful study guides for the most recent test? Finding info about the certification test and requirements...
7 Started by LGTampa | Latest comment by tkazmi@...
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Discussion Threads
ITIL Certification
April 20, 2006 7:41am PDT
ITIL Certification I'm planning on taking the ITIL Certification test. Anyone know of any useful study guides for the most recent test? Finding info about the certification test and requirements...
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Whitepapers
IT Service Management Standards: A Reference Model for Open Standards-Based ITSM Solutions
April 1, 2006 12:00am PST
This paper describes the critical importance of open standards1 for IT Service Management (ITSM). The paper presents an overview of ITSM, including underlying elements such as ITIL and autonomic...
Provided by: IBM
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Case Studies
Implementing ITIL and HP Service Desk: Short Timeline to Introduce New Standards and Products
March 23, 2006 12:00am PST
To support the quality initiatives associated with the worldwide rollout of a new system, RGA was adopting ITIL service support standards and implementing HP Service Desk. The need for a strong...
Provided by: Neteffects
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White Papers
Minimize IT Risk With a Business Focused Capacity Plan
March 21, 2006 12:00am PST
For many years Capacity Planning has been looked upon as a mainstream technical discipline. Whilst planning the future capacity of these entities is an absolute necessity for the infrastructure...
Provided by: Better Management.com
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Webcasts
ITIL Best Practices Framework
March 14, 2006 12:00am PST
This webinar outlines the importance of operating under a "best practices" framework.
Provided by: nLayers
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Webcasts
The IMPACT of ITIL, IT Service Management: A Best Practices Framework for Government Agencies
March 14, 2006 12:00am PST
IT is being challenged to run as a service to the business it supports. The challenge facing most IT shops is how to best leverage ITIL and implement these best practices given they are maxed out...
Provided by: 1105 Media
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White Papers
Assessment of IT Governance - A Prioritization of Cobit
February 27, 2006 12:00am PST
A shared view on the definition of IT governance is lacking and practitioners do not use present IT governance frameworks to support their decision-making. This paper presents an Architecture...
Provided by: KTH - Royal Institute of Technology
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White Papers
Asset Management, ITIL, and the CMDB: Connecting IT and the Bottom Line
February 22, 2006 12:00am PST
Get more business from both IT asset management and ITIL processes by having them work together to lower costs, optimize performance, and ensure compliance. See how a configuration management...
Provided by: BMC Software
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Discussion Threads
What's the best management tool for supporting the support process?
November 21, 2005 5:58am PST
What's the best management tool for supporting the support process? TechRepublic member Stephen Shiller recently dropped us a line. He is in the process of centralizing his company's service desk...
35 Started by Toni Bowers | Latest comment by jpietras@...
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Webcasts
ITIL's the Business Perspective
November 10, 2005 12:00am PST
ITIL released a book entitled Business Perspective: The View on Delivering Services to the Business. This webcast reviews the key elements and messages from the book, and explains how BMC Software...
Provided by: BMC Software
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White Papers
ITIL Capacity Management Deep Dive
November 9, 2005 12:00am PST
ITIL is continuing to grow in acceptance in IT environments as a model for best practices. This paper provides a low level analysis of the ITIL capacity management discipline. The paper describes...
Provided by: Computer Measurement Group (CMG)
