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itil
(492 results)-
White Papers
ITIL, IT Governance & the Managed Service Provider (MSP)
November 1, 2005 12:00am PST
Organizations are adopting ITIL to provide a framework for best practices, and, many of these organizations are seeking out external partners who use complementary, compatible processes. These...
Provided by: Pink Elephant
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White Papers
IT Service Management: A Business Based Assessment Approach to ITIL Maturity
October 29, 2005 12:00am PDT
A primary focus of IT Service Management (ITSM) is the application of the ITIL best practices framework to enable IT to be a more effective service provider across the enterprise. At present, the...
Provided by: IT Service Management Forum (itSMF)
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White Papers
IT Asset Management, ITIL, and the CMDB: Paving the Way for Business Service Management
October 24, 2005 12:00am PDT
Many enterprises are developing business service management (BSM) strategies in an effort to better align their IT services with their overall business goals. This Forrester Research report...
Provided by: FrontRange Solutions
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White Papers
IT Process and Problem/Incident Management
October 18, 2005 12:00am PDT
How does your organization improve incident and problem management for business-critical applications while improving service levels, reducing support costs and lowering incident resolution times?...
Provided by: iConclude
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White Papers
ITIL Process and Problem Resolution
October 18, 2005 12:00am PDT
How does the organization improve incident and problem management for business-critical applications while improving service levels, reducing support costs, and lowering incident resolution times?...
Provided by: iConclude
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Articles
Top 5 reasons why ITIL implementations don't happen by the book
October 5, 2005 1:13pm PDT
Many organizations have moved past awareness of ITIL, and a significant number are looking to implement. That's when they find a number of roadblocks. Here are those roadblocks and how to get...
7 Latest comment by mantati@...
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White Papers
Top Ten Reasons Organizations are Unsuccessful Implementing ITIL
October 4, 2005 12:00am PDT
Learn how to make your ITIL implementation successful with a complimentary white paper from BMC Software. Gain valuable advice about solving common ITIL challenges, learn how to deliver reliable...
Provided by: BMC Software
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White Papers
Building a Winning Service Desk
August 24, 2005 12:00am PDT
The Service Desk not only handles incidents, and Service Requests, it also provides a route for customers to interact with all IT processes, including change requests, procurement, service level...
Provided by: QAI India
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Downloads
Learn how ITIL can benefit your organization
August 16, 2005 12:00am PDT
More than 10,000 organizations worldwide have adopted ITIL. Find out why you may want to follow suit with your own ITIL implementation. The IT Infrastructure Library (ITIL) is a set of...
Provided by: TechRepublic
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Discussion Threads
ITIL - Service Catalog Creation
August 10, 2005 2:28pm PDT
ITIL - Service Catalog Creation To All, As this appears to be the core of a good implmentation of ITIL I was wondering if anyone has seen or heard of a Good tool to use to create a Service...
6 Started by schubert@... | Latest comment by jmgarvin
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Downloads
Seven keys to implementing an ITIL framework
August 9, 2005 12:00am PDT
The IT Infrastructure Library, a group of standards for service, has gained acceptance as a nonproprietary framework for IT projects. Here's a look at how you can integrate ITIL into your...
Provided by: TechRepublic
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White Papers
Integrated Information Technology Strategic Plan
August 8, 2005 12:00am PDT
The Integrated Information Technology Strategic Plan presented in this paper is the result of ongoing agreement and consensus of representative faculty, students, and professional information...
Provided by: University of Utah
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White Papers
Ready to Create Your IT Service Catalog?
July 24, 2005 12:00am PDT
Adopting an IT catalog of services in alignment with an ITIL based Service Level Management process can optimize service provision to the business while reducing the overall costs of IT service...
Provided by: Jupitermedia
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White Papers
How to Produce an Actionable IT Service Catalog
July 18, 2005 12:00am PDT
The ITIL framework is based on the concepts of Service and Customer Care, and the Service Catalog is at the core of these fundamental concepts. Many IT groups produce a Service Catalog as part of...
Provided by: Jupitermedia
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White Papers
Problem Management - Key Best Practices
June 27, 2005 12:00am PDT
The ITIL framework supplies an excellent relational model on how to manage Incidents, Problems and Changes. But this model becomes much more powerful when best practices are applied; such as...
Provided by: NetworkD
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Downloads
Required reading for help desk managers
June 17, 2005 12:00am PDT
The books on our required reading list for help desk managers offer valuable information for new IT managers and seasoned leaders. Compiled by an IT veteran with 10 years management experience,...
Provided by: TechRepublic
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Articles
ITIL for the CIO: Answers to frequently asked questions
May 24, 2005 12:22pm PDT
This article answers frequently asked questions about ITIL, as an aid to CIOs considering implementing ITIL in their organizations.
3 Latest comment by ITIL Questions
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White Papers
Getting In-Control - Combining CobiT and ITIL for IT Governance and Process Excellence
May 24, 2005 12:00am PDT
CobiT and ITIL together are a powerful force for IT Operational efficiency and effectiveness. CobiT provides a framework for IT governance, aligning IT with business requirements. ITIL is a...
Provided by: Alcyone Consulting Group
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White Papers
ITIL Best Practices for IT and Business Alignment
February 1, 2005 12:00am PST
Toward the goal of aligning IT with business goals and priorities, the Information Technology Infrastructure Library (ITIL®) offers the world's most widely accepted approach to IT Service...
Provided by: Mercury Interactive
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Discussion Threads
Establish a configuration control board
December 16, 2004 8:12am PST
Establish a configuration control board Has your organization established a configuration control board (CCB) or something like it? If so, how does security fit into your CCB process? If not, how...
10 Started by debate@... | Latest comment by jamcshell@...
