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itil
(492 results)-
White Papers
10 Best Practices for a Successful Customer Solution Engagement
March 1, 2010 12:00am PST
This paper is based on information from Information Technology Infrastructure Library (ITIL), International Organization for Standardization (ISO), and other IT models and methodologies. This...
Provided by: Oracle
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Webcasts
Service Desk Express on Force Demo: Easily Deployed IT Service Management for the Mid-Market
February 25, 2010 12:00am PST
Align IT to business services with easy to use and configure, low cost, rapidly deployed technology using an ITIL compatible SaaS and/or on premise solution. With BMC ServiceDesk Suite one can...
Provided by: BMC Software
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Discussion Threads
Help Desk Implementation Diary: Week 3
February 14, 2010 5:33pm PST
Help Desk Implementation Diary: Week 3 article root How to make work for yourself. This guy is over complicating the issues and for some odd reason is trusting blindly in ITIL. Really not a...
2 Started by christopher_d_roberts@... | Latest comment by santeewelding
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Q&A
Career:Is it good to shift from Proj Manager to Infrastructure Manager?
February 10, 2010 3:58pm PST
Career:Is it good to shift from Proj Manager to Infrastructure Manager? Hi, I have over 12.6 years in IT/SDLC and have been working as a Project Manager for the past 4 years and I've some...
1 Latest comment by stakuri@...
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Downloads
Is ITIL certification worth the time and cost?
February 10, 2010 12:00am PST
The ITIL certification asks a fairly hefty price in terms of time and money (thousands of dollars). Is it worth it?
Provided by: Toni Bowers
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Webcasts
Cutting Cost, Complexity and Risk with Endpoint Management Solutions IDC and Novell
February 9, 2010 12:00am PST
Novell webcast featuring IDC: In tough economic times it is more important than ever to make sure your IT department is working for you and not the other way around. Moderator Stephanie Wiegel...
Provided by: Novell
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Discussion Threads
Is ITIL certification worth the time and cost?
February 8, 2010 6:15am PST
Is ITIL certification worth the time and cost? article root Old Version Certs...Old Version Costs This article uses Version 2 ITIL certification and V2 costs...If you are going to write an...
44 Started by RandyMichael | Latest comment by exlt
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Blog Post
Is ITIL certification worth the time and cost?
February 8, 2010 4:53am PST
The ITIL certification asks a fairly hefty price in terms of time and money (thousands of dollars). Is it worth it?
44 Latest comment by exlt
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Webcasts
Service Desk Express Demo: Easily Deployed IT Service Management for the Mid-Market
February 4, 2010 12:00am PST
Align IT to business services with easy to use and configure, low cost, rapidly deployed technology using an ITIL compatible SaaS and/or on premise solution. With BMC ServiceDesk Suite one can...
Provided by: BMC Software
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Discussion Threads
Itil Foundation
February 1, 2010 10:08am PST
Itil Foundation Hi everyone im starting Itil and would like to meet people with experience with this.
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White Papers
The Rise of Service Level Management in ITIL V3
February 1, 2010 12:00am PST
Never lose sight of the importance that Service Level Management brings to both the Business and IT. SL M is the liaison between the business and IT and provides ongoing communication and updates...
Provided by: CA
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Webcasts
TechNet Webcast: Navigating the ITIL IT Life Cycle (Part 2 of 5): The Service Design Phase (Level 200)
January 29, 2010 12:00am PST
The presenter of this webcast series navigates the IT Infrastructure Library (ITIL) IT life cycle, following the five ITIL phases, and provides an introduction and practical guidance for the...
Provided by: Microsoft
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White Papers
ITIL V3 Expert Training Program
January 29, 2010 12:00am PST
The Information Technology Service Management Forum of Kenya (itSMF-Kenya) is a non-profit organization affiliated to the itSMF International. It was established as a forum for Information...
Provided by: itSMF Kenya
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Case Studies
Online Support Help Desk Services Remote Monitoring Systems Integration
January 28, 2010 12:00am PST
World market leader, Essilor, has for many years outsourced its corporate IT help desk and remote monitoring and intervention functions to TechTeam Global. The problems they was facing were Drive...
Provided by: TechTeam Global
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Downloads
ITILExamSimulator 3.0 (Windows)
January 14, 2010 12:00am PST
Service Transition: Capabilities development and improvement. New and changed services transition methods. Detailed and standardized change management, error reduction and configuration...
Provided by: Psychology Education and Testing Centers
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Webcasts
ITIL Version 3 in the World of Web 2.0
January 1, 2010 12:00am PST
The Information Technology Infrastructure Library (ITIL) is a best practice framework - providing technology neutral concepts techniques checklists and procedures for managing IT environments....
Provided by: Sun Microsystems
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Webcasts
ITIL Gain without the Pain: A Pragmatic Approach to Getting Started with ITIL
January 1, 2010 12:00am PST
Join leading analyst firm EMA and KACE in this hour long webcast to learn how a practical, targeted implementation of ITIL best practices can quickly and cost-effectively deliver the benefits of...
Provided by: KACE
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Case Studies
Standardizing Help Desk Incident Management Reduces Costs by Over $4,000 Per Month, Slashes Time to Resolution, Improves Clinician Support
January 1, 2010 12:00am PST
Vancouver Coastal Health (VCH), one of British Columbia's six regional health authorities, was formed in 2001 by consolidating some 50 different healthcare systems in British Columbia. Vancouver...
Provided by: Hewlett-Packard (HP)
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Case Studies
BMC Software Case Study: Pacific Life Insurance Company
January 1, 2010 12:00am PST
Pacific Life always has been known as an early adopter of technology. The goal was to exploit economies of scale; reduce support, maintenance, and training needs; improve quality while reducing...
Provided by: BMC Software
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White Papers
Knowledge Management: A CA Service Management Process Map
January 1, 2010 12:00am PST
The objective of Knowledge Management is to provide the right information to the right place or person at the right time. By embedding Knowledge Management into other ITIL processes, knowledge...
Provided by: CA
