itil

Blog Post

Certifications most likely to land you a new job

February 14, 2012 4:34am PST

PMP and CCNA lead the way for certifications that are in most demand.

81 Latest comment by carl.maynard

Blog Post

ITIL 101: Capacity management sub-processes

February 1, 2012 5:24am PST

Capacity management is complex. In this blog, its sub-processes are explained.

Blog Post

ITIL: What goes in a Configuration Management Plan?

December 12, 2011 4:30am PST

Configuration management is one of the few processes that overarch all other process and service lifecycle phases in ITIL V3. Wthout it, the effectiveness of the rest of your processes will be in...

2 Latest comment by dwleach1

Blog Post

ITIL role conflicts and synergies

November 15, 2011 3:06am PST

Smaller organizations tend to have their ITIL resources handling multiple roles. Here's why that could be a bad idea.

3 Latest comment by Anton Avila

Blog Post

Life after ITIL – creating a culture of continual service improvement

August 3, 2010 6:27am PDT

What happens when the Service Management experts are long gone and you find yourself alone in managing the improved environment?

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Blog Post

10 questions with Ian Clayton: Viewing IT service management from the outside in

June 29, 2010 10:02am PDT

Ian Clayton believes customer satisfaction levels should be at the heart of every IT decision -- and he's spent more than three decades finding ways to make that happen.

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Blog Post

10 questions on managing business technology: An interview with Bill Keyworth

March 8, 2010 9:16am PST

Bill Keyworth pioneered the development of IT service management as a means of maximizing business value. In this interview, he discusses that experience and shares his views on various tech and...

Blog Post

Is ITIL certification worth the time and cost?

February 8, 2010 4:53am PST

The ITIL certification asks a fairly hefty price in terms of time and money (thousands of dollars). Is it worth it?

44 Latest comment by exlt

Blog Post

Death by ITIL: How IT departments streamline themselves into oblivion

November 30, 2009 7:26am PST

When it comes to your IT shop, don't put frameworks and methodologies ahead of objectives.

49 Latest comment by edtaaffe

Blog Post

Video: Five reasons why ITIL implementations fail

June 10, 2009 8:46am PDT

Lots of organizations are jumping on the ITIL bandwagon to improve the management and efficiency of their IT departments. This episode of Sanity Savers discusses the roadblocks to implementing...

43 Latest comment by deidrea8

Blog Post

A Microsoft System Center core product primer

May 31, 2009 8:47pm PDT

Microsoft has begun to consolidate its management and monitoring tools under the System Center brand. Scott Lowe provides a high-level overview of the capabilities and intentions of these tools.

Blog Post

Five more ways of thinking that can doom IT leaders

April 14, 2009 8:00am PDT

Ilya Bogorad follows up on his first installment of five faulty ways of thinking for IT leaders with an installment of five more limiting beliefs that can doom your leadership efforts.

3 Latest comment by brent.young@...

Blog Post

Help Desk Implementation Diary: Week 3

January 23, 2009 10:02am PST

Jay Rollins continues his help desk implementation saga. This week the goal was to get all the service levels and business rules implemented.

Blog Post

Help Desk Implementation Diary: Week 1

January 6, 2009 8:23am PST

Jay Rollins takes you step by step as he spearheads the implementation of his company's new help desk system. In this part, he talks about choosing the best software.

Blog Post

10 roles you need for ITIL configuration management

November 7, 2008 6:16am PST

If you're serious about building an effective configuration management service, you'll need to consider who will accomplish 10 key functions. Here's a brief rundown of the essential roles that...

2 Latest comment by AlexEvolven

Blog Post

Can SaaS lead to better IT management? Service-Now has built a platform around it

August 12, 2008 11:00pm PDT

ITIL and IT Service Management are complicated by nature. Service-now is trying to uncomplicate the software to implement them by offering it as a SaaS application. Hear from Service-now CEO Fred...

Blog Post

Top 5 reasons why ITIL implementations don't happen by the book

June 18, 2008 5:44am PDT

Many organizations have moved past awareness of ITIL, and a significant number are looking to implement. That's when they find a number of roadblocks. Here are those roadblocks and how to get...

2 Latest comment by CharlieSpencer_Palmetto

Blog Post

Video: Five things you should know about ITIL

May 28, 2008 12:01am PDT

ITIL was originally just a set of books from the U.K. about IT best practices. Today, it has turned into a global phenomenon and one of the hottest topics in IT. This episode of Sanity Savers for...

23 Latest comment by The IT Skeptic

Blog Post

See benefits for your organization using "ITIL Lite"

April 4, 2008 7:08am PDT

You work for a smaller business and have been hearing a lot about ITIL. Maybe you've heard how it can cut your costs, or you've seen evidence that it can improve service delivery. But then you...

25 Latest comment by johnreiling@...

Blog Post

The ten roles you need for ITIL configuration management

March 23, 2008 2:52pm PDT

Many IT departments try to implement ITIL configuration management without giving very much thought to the staffing of the configuration management service. There are lots of creative ways to...

4 Latest comment by AlexEvolven