- Subscribe to this page:
- RSS
- Email Alert
itil
(42 results)-
Webcasts
The Role of Service Portfolio & Service Catalog in Service Level Management
June 1, 2010 12:00am PDT
With the advent of ITIL v3, Service Portfolio Management and Service Level Management each play significant roles to empower continual service improvement; however, often companies treat each of...
Provided by: CA
-
Webcasts
TechNet Webcast: Navigating the ITIL IT Lifecycle (Part 5 of 5): The Service Improvement Phase (Level 200)
May 28, 2010 12:00am PDT
This chain of webcast enables the attendee to travel through the various products like the IT Infrastructure Library (ITIL) as well as the IT life cycle. It is continued by the five stages of...
Provided by: Microsoft
-
Webcasts
TechNet Webcast: Microsoft System Center Service Manager 2010: Automating MOF and ITIL (Level 300)
May 21, 2010 12:00am PDT
This webcast is known as TechNet webcast, which provides the details about the Microsoft system center manager 2010. This webcast focuses on how the Microsoft system center manager 2010 has been...
Provided by: Microsoft
-
Webcasts
BMC ServiceDesk on Force.com Demo
May 13, 2010 12:00am PDT
Align IT to business services with easy to use and configure, low cost, rapidly deployed technology using an ITIL compatible SaaS and/or on premise solution. With BMC ServiceDesk Suite, one will:...
Provided by: BMC Software
-
Webcasts
TechNet Webcast: Navigating the ITIL IT Lifecycle (Part 4 of 5): The Service Operation Phase (Level 200)
April 16, 2010 12:00am PDT
This webcast navigate the ITIL IT lifecycle, following the five ITIL phases. The presenter provides an introduction and practical guidance for the goals, inputs, outputs, and value of each ITIL...
Provided by: Microsoft
-
-
Webcasts
TechNet Webcast: Navigating the ITIL IT Life Cycle (Part 3 of 5): The Service Transition Phase (Level 100)
March 5, 2010 12:00am PST
In this webcast series, the presenter navigates the IT Infrastructure Library (ITIL) IT life cycle, following the five ITIL phases, and he provides an introduction and practical guidance for the...
Provided by: Microsoft
-
Webcasts
Service Desk Express on Force Demo: Easily Deployed IT Service Management for the Mid-Market
February 25, 2010 12:00am PST
Align IT to business services with easy to use and configure, low cost, rapidly deployed technology using an ITIL compatible SaaS and/or on premise solution. With BMC ServiceDesk Suite one can...
Provided by: BMC Software
-
Webcasts
Cutting Cost, Complexity and Risk with Endpoint Management Solutions IDC and Novell
February 9, 2010 12:00am PST
Novell webcast featuring IDC: In tough economic times it is more important than ever to make sure your IT department is working for you and not the other way around. Moderator Stephanie Wiegel...
Provided by: Novell
-
Webcasts
Service Desk Express Demo: Easily Deployed IT Service Management for the Mid-Market
February 4, 2010 12:00am PST
Align IT to business services with easy to use and configure, low cost, rapidly deployed technology using an ITIL compatible SaaS and/or on premise solution. With BMC ServiceDesk Suite one can...
Provided by: BMC Software
-
Webcasts
TechNet Webcast: Navigating the ITIL IT Life Cycle (Part 2 of 5): The Service Design Phase (Level 200)
January 29, 2010 12:00am PST
The presenter of this webcast series navigates the IT Infrastructure Library (ITIL) IT life cycle, following the five ITIL phases, and provides an introduction and practical guidance for the...
Provided by: Microsoft
-
Webcasts
ITIL Version 3 in the World of Web 2.0
January 1, 2010 12:00am PST
The Information Technology Infrastructure Library (ITIL) is a best practice framework - providing technology neutral concepts techniques checklists and procedures for managing IT environments....
Provided by: Sun Microsystems
-
Webcasts
ITIL Gain without the Pain: A Pragmatic Approach to Getting Started with ITIL
January 1, 2010 12:00am PST
Join leading analyst firm EMA and KACE in this hour long webcast to learn how a practical, targeted implementation of ITIL best practices can quickly and cost-effectively deliver the benefits of...
Provided by: KACE
-
Webcasts
TechNet Webcast: Navigating the ITIL IT Life Cycle (Part 1 of 5): Service Strategy Phase (Level 200)
December 18, 2009 12:00am PST
The presenter of this webcast navigates the Information Technology Infrastructure Library (ITIL) IT life cycle, following the five ITIL phases, and provide an introduction and practical guidance...
Provided by: Microsoft
-
Webcasts
Service Desk Express and Change Management
December 17, 2009 12:00am PST
The attendee of this webcast will learn how to eliminate these outages with Pink Elephant validated ITIL based change management processes. BMC Service Desk Express Change Management provides the...
Provided by: BMC Software
-
Webcasts
Service Desk Express and Self-Service
December 10, 2009 12:00am PST
The attendee of this webcast will learn how to enable customers to leverage self-service resulting in fewer service desk calls, high customer satisfaction ratings, improved support costs and a...
Provided by: BMC Software
-
Webcasts
What's New in BMC Remedy IT Service Management Suite 7.6
November 12, 2009 12:00am PST
The attendee of this webcast will learn how the leading suite of service management applications delivers added value in process optimization to reduce the cost of support, reduce risk of change,...
Provided by: BMC Software
-
Webcasts
Learn About BMC's AlarmPoint Alert Management Platform and Watch the Product in Action
June 11, 2009 12:00am PDT
Now, more than ever, organizations are feeling the pressure to do more with less while still accelerating core ITIL processes, reducing IT operations costs, and improving operational...
Provided by: BMC Software
-
Webcasts
What's New in BMC Remedy Service Desk 7.5
May 13, 2009 12:00am PDT
The attendee of this webcast will learn how to take the service desk to the next level and provide added value to the business using ITIL best practice processes. This webcast gives a demo of...
Provided by: BMC Software
-
Webcasts
What's New in BMC Atrium 7.5
April 22, 2009 12:00am PDT
The attendee of this webcast will learn how the latest innovations in the new BMC Atrium 7.5 release can bring new energy to the infrastructure and the ITIL processes. This webcast will show how...
Provided by: BMC Software
-
Webcasts
What's New in BMC Service Management Process Model 7.5
April 15, 2009 12:00am PDT
BMC Service Management Process Model is based on a set of field-proven processes that have been deployed in more than 30 countries. These processes and the work instructions behind them enable to...
Provided by: BMC Software
