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itil
(143 results)-
White Papers
The Contribution of the Information Architecture for the Definition of the IT Service Strategy
February 1, 2012 12:00am PST
The Information Technology Infrastructure Library - ITIL - provides a framework of best practices for managing IT services. The study of this framework, as regards the definition of the IT Service...
Provided by: ARPN Journal of Systems and Software
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White Papers
IT Governance and Small Medium Enterprises
January 1, 2012 12:00am PST
In this decade Information Technology Governance (ITG) has become a hot topic between IT based companies. Since ITG status company is referring to an IT matured organization having six principles...
Provided by: International Association of Computer Science & Information Technology (IACSIT)
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White Papers
Information Security Management System Standards: A Comparative Study of the Big Five
October 1, 2011 12:00am PDT
It cannot be denied that nowadays information is a very important asset for any modern organization. Therefore protecting its security is very important and becoming a top priority for many...
Provided by: International Journals of Engineering & Sciences
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White Papers
A CBR-based Approach to ITIL-Based Service Desk
October 1, 2011 12:00am PDT
During the last 20 years ITIL (IT Infrastructure Library) has been evolving with the latest version published in 2007. Incident Management and Problem Management are two main activities of ITIL...
Provided by: Journal of Computing
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White Papers
When Reality Hits ITIL-Implementations
January 18, 2011 12:00am PST
Is implementing ITIL really simple? It is easy to hear about ITIL from a consultant or read from a blog or even attend an ITIL course, but the hardest part comes while implementing those processes...
Provided by: ManageEngine
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White Papers
TeamQuest and ITIL: How to Ensure a Successful ITIL Implementation
August 13, 2010 12:00am PDT
As part of its ITIL series, TeamQuest is providing this white paper to help companies understand what should happen to increase the likelihood of a successful ITIL implementation. TeamQuest sat...
Provided by: TeamQuest
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White Papers
How to Achieve and Measure the Benefits of Fault Tolerant Production Infrastructures
June 28, 2010 12:00am PDT
Disaster Recovery Infrastructures, which have become a common aspect of all major IT infrastructures, could transform to Fault Tolerant Infrastructures in order to increase productivity,...
Provided by: IARIA
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White Papers
Benefits of an ITIL Help Desk in the Cloud: A New ITIL Solution for Small-to-Medium Businesses
May 28, 2010 12:00am PDT
Smaller IT organizations, such as those serving Small-to-Medium Businesses (SMBs) and departments within larger organizations must deliver world-class service on a small company budget. With...
Provided by: BMC Software
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White Papers
The Benefits of Investing in ITIL Advanced Certification
May 20, 2010 12:00am PDT
The IT industry is in the midst of a transformation. "IT-Business Alignment" may now be a clichéd phrase, but the fact remains that IT organizations that have been historically 'Techno-Centric'...
Provided by: ITpreneurs
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White Papers
The Problem With The ITIL Change Management Process
May 18, 2010 12:00am PDT
A formalized Change Management process is vital in order to maximize the effectiveness of any change while minimizing potential problems resulting from a configuration change being made. Common...
Provided by: New Net Technologies
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White Papers
IT Service Management and ITIL
April 10, 2010 12:00am PDT
The goal of this initiative was improved IT Service Management and optimized organizational design. Sierra Systems developed a business case, a roadmap and a set of detailed implementation plans...
Provided by: Sierra Systems Group
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White Papers
Good Communication Is Half the Battle With ITIL
April 6, 2010 12:00am PDT
West Pharma is a 100% subsidiary of the U.S. American corporate group West Pharmaceutical Services Inc. and employs around 1,700 staff in Europe. With their wide range of products and services,...
Provided by: Materna
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White Papers
10 Best Practices for a Successful Customer Solution Engagement
March 1, 2010 12:00am PST
This paper is based on information from Information Technology Infrastructure Library (ITIL), International Organization for Standardization (ISO), and other IT models and methodologies. This...
Provided by: Oracle
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White Papers
The Rise of Service Level Management in ITIL V3
February 1, 2010 12:00am PST
Never lose sight of the importance that Service Level Management brings to both the Business and IT. SL M is the liaison between the business and IT and provides ongoing communication and updates...
Provided by: CA
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White Papers
ITIL V3 Expert Training Program
January 29, 2010 12:00am PST
The Information Technology Service Management Forum of Kenya (itSMF-Kenya) is a non-profit organization affiliated to the itSMF International. It was established as a forum for Information...
Provided by: itSMF Kenya
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White Papers
Knowledge Management: A CA Service Management Process Map
January 1, 2010 12:00am PST
The objective of Knowledge Management is to provide the right information to the right place or person at the right time. By embedding Knowledge Management into other ITIL processes, knowledge...
Provided by: CA
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White Papers
How to Leverage Metrics to Support ITIL Processes
December 7, 2009 12:00am PST
If one goes to an ITIL conference these days, one can pretty much predict that any session on ITIL process metrics will be packed. This seems to reflect a general level of anxiety and seeming...
Provided by: internet.com
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White Papers
Seven Ways ITIL Can Help You in an Economic Downturn
December 1, 2009 12:00am PST
IT Infrastructure Library® (ITIL®) best practices promote a well-functioning, collaborative IT environment that can enable the business and your IT organization to cope with the effects of...
Provided by: BMC Software
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White Papers
ITIL®, the CMS, and You
December 1, 2009 12:00am PST
What exactly is a configuration management system (CMS)? While the CMS is not a new concept, it is given considerable focus in the IT Infrastructure Library® (ITIL) version 3.This white paper...
Provided by: BMC Software
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White Papers
ITIL-Based IT Service Management Applied in Telecom Business Operation and Maintenance System
December 1, 2009 12:00am PST
Nowadays telecom operators have been aware of the significance of the telecommunications business Operation Management System, and have started to build an electronic operation and maintenance...
Provided by: Academy Publisher
