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itil
(68 results)-
Case Studies
Apps Associates: Apps Associates Creates Flexible Workflows for Multiple Clients With MSP-Ready Nimsoft Service Desk
March 21, 2011 12:00am PDT
Due to significant growth, Apps Associates needed a service desk solution that provided a formal ITIL best practices framework, as well as capabilities for managing and tracking SLAs and...
Provided by: CA (Computer Associates)
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Case Studies
Global Managed Hosting and Cloud Service Provider
February 14, 2011 12:00am PST
INetU is a managed hosting and cloud service provider with six datacenters in the US. Their business need is to provide security and compliance services to increase revenue automate internal...
Provided by: Tripwire
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Case Studies
Baker Tilly Maximizes the Time Spent on Fee-Earning Activities With CA EITM Solutions
November 11, 2010 12:00am PST
Baker Tilly is a leading firm of accountants and business advisors that specialises in providing a range of integrated services such as audit, accountancy, taxation, VAT and management...
Provided by: CA
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Case Studies
Manpower Reduces Costs by 15 Percent With Intelligent IT Support Services
October 5, 2010 12:00am PDT
Manpower provides innovative workforce solutions for 400,000 clients in 82 countries. Its services include permanent, temporary and contract recruitment, employee assessment and selection,...
Provided by: CA
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Case Studies
Bank of Finland Achieves More With Less Resources
June 29, 2010 12:00am PDT
The Bank of Finland is the country's central bank and a member of the Eurosystem. It is responsible for managing currency supply and foreign exchange reserves in Finland. Since the introduction of...
Provided by: CA
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Case Studies
Siemens Achieves Continuous Improvement Through Six Sigma, ITIL With VMware VCenter Configuration Manager
June 5, 2010 12:00am PDT
Siemens IT Solutions and Services, Inc. is an internationally leading provider of IT solutions and services. Siemens IT Solutions and Services, in its ongoing efforts to optimize processes, sought...
Provided by: VMware
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Case Studies
NNIT Uses VMware vCenter Configuration Manager to Shrink Man-Hours for Regulatory Compliance & Achieve ITIL Standards
June 4, 2010 12:00am PDT
NNIT offers consulting, development, implementation and outsourcing IT services for the largest private companies and public sector organizations. To accelerate best practice approaches for IT...
Provided by: VMware
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Case Studies
IT and Applications Integration That Support Growth
May 18, 2010 12:00am PDT
The extensive Merger and Acquisition (M&A) activities that built Graphic Packaging International (GPI) into an industry leader also left them with diverse IT challenges. GPI knew that without...
Provided by: Dell
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Case Studies
ING Improves IT Service Quality for Its BIS Division With Oblicore Guarantee
May 6, 2010 12:00am PDT
To ensure reliability of IT services during the relocation of its primary European datacenter, ING established several service level agreements to track the availability and responsiveness of IT...
Provided by: CA
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Case Studies
AT&S Safeguards Critical Production Processes With Integrated IT Management
April 21, 2010 12:00am PDT
AT&S is one of the largest circuit-board manufacturers in the world with six production facilities in Europe and Asia. IT availability and performance are essential to the continuity of...
Provided by: CA
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Case Studies
Emerson Ensures High Availability and Performance Worldwide With Proactive System Management
March 1, 2010 12:00am PST
Emerson wanted to support users across the global company's diverse business divisions with around-the-clock operations to ensure systems are up and running no matter what time zone, to support...
Provided by: Oracle
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Case Studies
Online Support Help Desk Services Remote Monitoring Systems Integration
January 28, 2010 12:00am PST
World market leader, Essilor, has for many years outsourced its corporate IT help desk and remote monitoring and intervention functions to TechTeam Global. The problems they was facing were Drive...
Provided by: TechTeam Global
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Case Studies
Standardizing Help Desk Incident Management Reduces Costs by Over $4,000 Per Month, Slashes Time to Resolution, Improves Clinician Support
January 1, 2010 12:00am PST
Vancouver Coastal Health (VCH), one of British Columbia's six regional health authorities, was formed in 2001 by consolidating some 50 different healthcare systems in British Columbia. Vancouver...
Provided by: Hewlett-Packard (HP)
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Case Studies
BMC Software Case Study: Pacific Life Insurance Company
January 1, 2010 12:00am PST
Pacific Life always has been known as an early adopter of technology. The goal was to exploit economies of scale; reduce support, maintenance, and training needs; improve quality while reducing...
Provided by: BMC Software
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Case Studies
Insuring the Present and the Future at Allianz
January 1, 2010 12:00am PST
Although Allianz is a long-standing user of Metron's Athene software, Roy Cawthra believes that the product is now more important than ever before. It is being used to provide regular capacity...
Provided by: Metron Technology
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Case Studies
Bancolombia Adopts a More Streamlined and Modern Approach to IT
December 1, 2009 12:00am PST
Universal Bank is the leading bank in the country, holding the largest market share and achieving the most success in the Latin American territories .Despite its prominent position in the local...
Provided by: Unisys
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Case Studies
IBM Clients Talk About ITIL
November 18, 2009 12:00am PST
IBM clients Belgacom and Achmea sought to implement IT Infrastructure Library (ITIL) best practices to help IT staff gain control of their IT infrastructures and manage internal processes as...
Provided by: IBM
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Case Studies
Department Saves Millions in One of the World's Largest Modernizations
September 1, 2009 12:00am PDT
This European government department promotes opportunity and independence for all through modern, customer-focused welfare services that help people achieve their potential through employment,...
Provided by: Hewlett-Packard (HP)
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Case Studies
CA Service Desk Manager Supports IT Service Management at Standard Life
August 17, 2009 12:00am PDT
Standard Life recognises that its IT systems are key to providing an exceptional customer experience. The company was keen to differentiate its IT support offering by expanding coverage of their...
Provided by: CA
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Case Studies
University of Technology, Sydney Reduces Costs and Improves Services for 32,000 Students With CA Service Desk
August 17, 2009 12:00am PDT
UTS is under pressure to provide exceptional IT resources to its students and staff. This requires highly available systems and responsive IT services. To maintain quality of service while...
Provided by: CA
