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itil
(79 results)-
Discussion Threads
ITIL Certification
October 9, 2012 6:05am PDT
ITIL Certification I want a classroom coaching for ITIL Foundation and then plan to take the certification exam. Can anyone please tell me where to start with? I am new to ITIL so please guys help...
17 Started by pauline68 | Latest comment by Wilsondavid
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Discussion Threads
ITIL: What goes in a Configuration Management Plan?
January 4, 2012 2:33pm PST
ITIL: What goes in a Configuration Management Plan? article root Business Service mgt in the cloud ITILv3 supports it however in my experience cloud providers do little more than provide OLAs on...
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Discussion Threads
10 drawbacks to working in IT
November 23, 2011 5:09am PST
Excellent Post! Here's drawback #11... Here's another one I've run into over the years: the best case scenario is that everything works as expected. There's really no way to achieve more than...
33 Started by waltersokyrko@... | Latest comment by Darrell.Kirby
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Discussion Threads
ITIL role conflicts and synergies
November 15, 2011 6:16am PST
ITIL role conflicts and synergies article root Process /service owner and manager I believe that there is also a conflict between a process (or a service) owner and the process (or service)...
3 Started by alain@... | Latest comment by Anton Avila
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Discussion Threads
What constitutes a change in today's IT environments?
July 11, 2011 7:32am PDT
What constitutes a change in today's IT environments? article root This is a contenious topic And it is difficult to balance everyone's needs in an organization. How do you go about addressing...
22 Started by b4real@... | Latest comment by slickfiche@...
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Discussion Threads
ITIL Problem Management - What works / What doesn't
June 8, 2011 12:52pm PDT
ITIL Problem Management - What works / What doesn't Hello, my name is Tom and I am responsible for the Problem Management solution at my company. Being a new employee / manager trying to...
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Discussion Threads
Service Management Process Maps
March 23, 2011 7:54pm PDT
Well, I'm not going to try and find this paper, but it must say who published this advertising whitepaper. I would check with that company's site. Service Management Process Maps Unfortuneatly...
2 Started by paul_hubbard | Latest comment by seanferd
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Discussion Threads
Life after ITIL â?? creating a culture of continual service improvement
January 25, 2011 12:24pm PST
Life after ITIL â?? creating a culture of continual service improvement article root binder-chuckers "many organizations don???t seem to truly realize that Best Practice is not a one-off...
1 Started by The IT Skeptic |
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Discussion Threads
IT certifications that are in demand
November 24, 2010 8:21am PST
IT certifications that are in demand article root Linux certification -- why Red Hat? Genuine curiousity, nothing against Red Hat, but why not a more neutral approach to Linux certification?...
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Discussion Threads
Tracking changes in an automated world
August 18, 2010 8:40am PDT
Tracking changes in an automated world article root Answers will be industry-specific. This is a useful discussion. In certain regulated industries where Quality Assurance is tasked with...
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Discussion Threads
ITIL Certification
July 29, 2010 10:35am PDT
ITIL Certification I would like to make the jump from Sr. Dev/Team Lead and am looking for certs that would help. Is ITIL worthwhile for this? Would I be better off with a MOSS /PMP / or other...
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Discussion Threads
Skillsoft's inGenius really is
May 4, 2010 7:41am PDT
Skillsoft's inGenius really is article root SkillSoft InGenius Toni, We have been doing what Skillsoft is promoting for about a year now with great success in the ITIL and IT Service Management...
1 Started by rick.lemieux@... |
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Discussion Threads
Help Desk Implementation Diary: Week 3
February 14, 2010 5:33pm PST
Help Desk Implementation Diary: Week 3 article root How to make work for yourself. This guy is over complicating the issues and for some odd reason is trusting blindly in ITIL. Really not a...
2 Started by christopher_d_roberts@... | Latest comment by santeewelding
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Discussion Threads
Is ITIL certification worth the time and cost?
February 8, 2010 6:15am PST
Is ITIL certification worth the time and cost? article root Old Version Certs...Old Version Costs This article uses Version 2 ITIL certification and V2 costs...If you are going to write an...
44 Started by RandyMichael | Latest comment by exlt
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Discussion Threads
Itil Foundation
February 1, 2010 10:08am PST
Itil Foundation Hi everyone im starting Itil and would like to meet people with experience with this.
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Discussion Threads
Death by ITIL: How IT departments streamline themselves into oblivion
November 30, 2009 9:51am PST
Death by ITIL: How IT departments streamline themselves into oblivion article root Death by ITIL: How IT departments streamline themselves into oblivion Nice article. We should definately always...
49 Started by doug.brunner | Latest comment by edtaaffe
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Discussion Threads
Release Management: Unnecessary evil or Holy Grail?
November 17, 2009 6:22am PST
Release Management: Unnecessary evil or Holy Grail? article root Service Releases? Erica, you look at release management from a software development point of view. How do you see release...
17 Started by kdoerner@... | Latest comment by ITSM Consultant
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Discussion Threads
Best Open Source ITIL compliant HelpDesk Support System
August 13, 2009 12:18am PDT
Best Open Source ITIL compliant HelpDesk Support System I am looking for Best Open Source ITIL compliant HelpDesk Support System. Anyone with good ideas about that? Open Source - ITIL Compliant...
4 Started by manmeet@... | Latest comment by wengyee@...
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Discussion Threads
10 roles you need for ITIL configuration management
July 24, 2009 3:49pm PDT
10 roles you need for ITIL configuration management article root Software Configuration Manager Wrong content / improper definition #4: Logical DBA Configuration management is all about...
2 Started by anthonycoluzzi@... | Latest comment by AlexEvolven
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Discussion Threads
Top 5 reasons why ITIL implementations don't happen by the book
June 11, 2009 2:44am PDT
Top 5 reasons why ITIL implementations don't happen by the book article root Quote of the year The organization in which I am employed thinks they do ITIL already (I'm not sure that they do) and...
7 Started by steve@... | Latest comment by mantati@...
