itil News and Other Resources

Q&A

Case Study

February 13, 2013 7:33pm PST

Case Study I am working in Release and Deployment Management in an MNC. I want to know that if my friends do the ITIL foundation certification, in the class, will we be provided a case study on...

2 Started by Kennedy Varun | Latest comment by BeyondBrian

Q&A

ITIL Foundation in English in Germany

December 30, 2012 7:52pm PST

ITIL Foundation in English in Germany One of my colleagues, Bob, has recently located to Germany from the US. He wants to do the ITIL Foundation. I have heard that there are providers who conduct...

7 Started by Kennedy Varun | Latest comment by rob@...

Q&A

Money Back Guarantee

December 30, 2012 7:44pm PST

Money Back Guarantee I am going to Singapore with my colleagues for taking part in a meeting regarding ITIL. Our branch employees in Singapore want to take the ITIL Foundation course. Although...

1 Latest comment by Kennedy Varun

Q&A

Duration of ITIL courses

December 9, 2012 7:35pm PST

Duration of ITIL courses ITIL Foundation comprises of a lot of information. But, ATO's which give training has duration of two or three days. Is it possible to cover all the important points...

1 Latest comment by Kennedy Varun

Q&A

Name of ITIL used in ATO's

December 6, 2012 7:36pm PST

Name of ITIL used in ATO's The ITIL is owned by the Office of Government Commerce. But still many ATOs use the name ITIL in their names. Is this permittable? try this official site for your...

2 Started by Kennedy Varun | Latest comment by mandrake64

Q&A

ITIL in europe companies ????

December 6, 2012 5:27am PST

ITIL in europe companies ???? How many companies use ITIL in Europe? Hi, I am working on my thesis and am trying to find some informations about companies in Europe that have/are implementing...

1 Latest comment by derk.loubi

Q&A

Will ITIL be renamed to SMPL?

November 29, 2012 10:45pm PST

Will ITIL be renamed to SMPL? I heard that there is a talk about renaming of ITIL from Information Technology Infrastructure Library to SMPL (System Management Process Library). Is this true?

1 Latest comment by Kennedy Varun

Q&A

Opting for Intermediate courses

November 15, 2012 9:51pm PST

Opting for Intermediate courses My friend is in Change Management and he has done the ITIL Foundation. He is in Change Management and we want to know whether he can opt for only Service Transition...

1 Latest comment by Kennedy Varun

Q&A

Opting for Intermediate courses

November 11, 2012 11:39pm PST

Opting for Intermediate courses llMy friend, OScar who is in Change Management and has done the ITIL Foundation is going for an assignment in the US. He wants to do ITIL Intermediate Service...

1 Latest comment by Kennedy Varun

Q&A

How to handle "Unauthorized Changes" in ITIL

November 1, 2010 10:53am PDT

How to handle "Unauthorized Changes" in ITIL I'm just curious as to how other organizations handle "unauthorized changes" in their IT environment. In my work environment, when we detect an...

9 Started by kennyt18@... | Latest comment by gevander

Q&A

Anyone have Service catalog for healthcare facitility?

August 10, 2010 11:35am PDT

Anyone have Service catalog for healthcare facitility? We are implmenting a new help desk package which is based on ITIL framework. I am hoping that someone would have a sample service catalog...

3 Started by denise.hubbard@... | Latest comment by asierran@...

Q&A

ITIL V3 beginner's ceritificatiion

July 25, 2010 4:00pm PDT

ITIL V3 beginner's ceritificatiion Can someone please advise me on which books to buy for ITIL Beginner's certification. Please suggest some dumps from where I can download some sample exam papers.

1 Latest comment by zeba.anjum@...

Q&A

Career:Is it good to shift from Proj Manager to Infrastructure Manager?

February 10, 2010 3:58pm PST

Career:Is it good to shift from Proj Manager to Infrastructure Manager? Hi, I have over 12.6 years in IT/SDLC and have been working as a Project Manager for the past 4 years and I've some...

1 Latest comment by stakuri@...

Q&A

New development are managed by ITIL change management process?

October 29, 2009 8:46pm PDT

New development are managed by ITIL change management process? Recently we start the implementation of ITIL v2 at our organization, we have doubts about to the moment to include new developments...

1 Latest comment by gcobianv

Q&A

ITIL-where to start from?

August 21, 2009 3:47am PDT

ITIL-where to start from? Hello members, I wanted to know about ITIL. As you must be knowing that ITIL has several versions or steps in it. Foundation level, v2 and v3 what is this all about?...

2 Started by Kokosh | Latest comment by Peconet Tietokoneet

Q&A

ITIL V3 - Foundation Exam

June 19, 2009 9:45am PDT

ITIL V3 - Foundation Exam Hi All, I would be grateful if you could spare some of your precious time on advising a good study material for ITIL V3 Foundation Examination and some excellent...

2 Started by keepbritainclean | Latest comment by shasca

Q&A

how i can get arsystem for demo

June 1, 2009 1:20pm PDT

how i can get arsystem for demo Hi do any one know how to get the demo or trail arsystem action request system of bmc that is itil for certain period such that i want to learn the administration...

2 Started by GangaMahesh | Latest comment by Jacky Howe

Q&A

Using Sharepoint to Manage ITIL Change Management

May 1, 2009 2:18pm PDT

Using Sharepoint to Manage ITIL Change Management I've been asked to implement a change management process for an organization. Does not use service management tool like remedy, they do use...

4 Started by singh.shailesh@... | Latest comment by BobTheITGuy

Q&A

How many companies use ITIL in Europe?

April 30, 2009 8:37am PDT

How many companies use ITIL in Europe? Hi, I am working on a presentation and am trying to find some statistics on the percentage of companies in Europe and specific numbers for Ireland that...

4 Started by lynnehyland@... | Latest comment by PurpleSkys

Q&A

Free ITIL reviewer version 2 for ITIL Certification

November 16, 2008 5:48am PST

Free ITIL reviewer version 2 for ITIL Certification I need to have an e-book for Information Technology Infrastructure Library Reviewer Version 2 for its certification (commonly known as ITIL...

1 Latest comment by jfoloroso@...