itil

Case Studies

BMC Software Case Study: Jackson Health Systems

July 1, 2009 12:00am PDT

JHS wanted to enhance efficiency through automation, implement best practices centered around IT Service Management and ITIL, "Go green" by reducing the paper required to process service requests...

Provided by: BMC Software

Q&A

ITIL V3 - Foundation Exam

June 19, 2009 9:45am PDT

ITIL V3 - Foundation Exam Hi All, I would be grateful if you could spare some of your precious time on advising a good study material for ITIL V3 Foundation Examination and some excellent...

2 Started by keepbritainclean  |  Latest comment by shasca

Case Studies

Database Management: Improving Service Levels at Lower Cost

June 19, 2009 12:00am PDT

This case study talks about a leading global apparel company that was able to improve service levels through database management. The company had a single database administrator (DBA) to cover...

Provided by: CSS

White Papers

ITIL Version 3 and TeamQuest

June 18, 2009 12:00am PDT

Although V2 was quite successful, there were a number of gaps and the focus was still more technological than business in nature. Many ITIL practitioners and contributors felt that although the...

Provided by: TeamQuest

Whitepapers

A Conceptual Framework for the Integration of IT Infrastructure Management, IT Service Management and IT Governance

June 17, 2009 12:00am PDT

The definition and use of standardized IT Management techniques and processes provide the basis for IT Service Management and IT Governance. With the establishment of de facto standard "Best...

Provided by: University of Applied Sciences

Discussion Threads

Top 5 reasons why ITIL implementations don't happen by the book

June 11, 2009 2:44am PDT

Top 5 reasons why ITIL implementations don't happen by the book article root Quote of the year The organization in which I am employed thinks they do ITIL already (I'm not sure that they do) and...

7 Started by steve@...  |  Latest comment by mantati@...

Webcasts

Learn About BMC's AlarmPoint Alert Management Platform and Watch the Product in Action

June 11, 2009 12:00am PDT

Now, more than ever, organizations are feeling the pressure to do more with less while still accelerating core ITIL processes, reducing IT operations costs, and improving operational...

Provided by: BMC Software

White Papers

Aligning ITIL V3 Service Design with TOGAF 9

June 11, 2009 12:00am PDT

In ITIL V3, IT policies and strategies are defined by senior management during the Service Strategy phase of the service lifecycle. These policies may be also be reused during the Preliminary...

Provided by: Architecting the Enterprise

Discussion Threads

Video: Five reasons why ITIL implementations fail

June 10, 2009 8:52am PDT

Video: Five reasons why ITIL implementations fail article root Are the benefits of ITIL worth the challenges of implementing it? Original post: http://blogs.techrepublic.com.com/hiner/?p=1800...

43 Started by jasonhiner  |  Latest comment by deidrea8

Blog Post

Video: Five reasons why ITIL implementations fail

June 10, 2009 8:46am PDT

Lots of organizations are jumping on the ITIL bandwagon to improve the management and efficiency of their IT departments. This episode of Sanity Savers discusses the roadblocks to implementing...

43 Latest comment by deidrea8

Video

Five reasons why ITIL implementations fail

June 10, 2009 8:44am PDT

Lots of organizations are jumping on the bandwagon of ITIL hoping to improve the management and efficiency of their IT departments. Unfortunately, many are ill-prepared to deal with the challenges...

Discussion Threads

Is the adoption of ITIL increasing in today's IT organizaitons?

June 7, 2009 4:04pm PDT

Admission I had to research, "ITIL", far enough to where I began developing cataracts. You ask for a discussion of comparative ambiguities. Many here are well-suited for that. I'm not. Me, I...

2 Started by princeton-guru  |  Latest comment by santeewelding

Downloads

Fast Lane Class Locator 1.0.0 (iOS)

June 4, 2009 12:00am PDT

The Fast Lane Class Locator is an iPhone business application that integrates all courses and course locations offered by Fast Lane, a leading high-end IT training provider. With this application,...

Provided by: Fast Lane

Q&A

how i can get arsystem for demo

June 1, 2009 1:20pm PDT

how i can get arsystem for demo Hi do any one know how to get the demo or trail arsystem action request system of bmc that is itil for certain period such that i want to learn the administration...

2 Started by GangaMahesh  |  Latest comment by Jacky Howe

Whitepapers

A Three-Step Framework for Increasing ROI, Reducing Risk, and Lowering Costs by Automating IT Change Management

June 1, 2009 12:00am PDT

This white paper outlines the processes and tools organization needs to address the challenge of change chaos and evolve beyond ITIL-based change management to change automation. It will...

Provided by: Hewlett-Packard (HP)

Case Studies

BMC Software Case Study: University of Miami Health Systems

June 1, 2009 12:00am PDT

The University of Miami's Medical Information Technology (Medical IT) group struggled with its former helpdesk system, which was not designed around an ITIL framework and had limited customization...

Provided by: BMC Software

White Papers

How To Engineer Successful Change Management In ITO

June 1, 2009 12:00am PDT

Why is change management so difficult? Especially in IT? The author says IT service management (ITSM) and IT outsourcing (ITO) face the same challenge: "IT people try to manage change, which has a...

Provided by: Everest Partners

White Papers

The Ease of ITIL

June 1, 2009 12:00am PDT

The Information Technology Infrastructure Library (ITIL) offers a concept for service management in IT department. This concept is a set of best practices for service management processes,...

Provided by: COSA

Blog Post

A Microsoft System Center core product primer

May 31, 2009 8:47pm PDT

Microsoft has begun to consolidate its management and monitoring tools under the System Center brand. Scott Lowe provides a high-level overview of the capabilities and intentions of these tools.

Discussion Threads

ITIL

May 27, 2009 3:16am PDT

ITIL I am llooking for material to study for itil lifecycle modules I don't get this at all. In less time than it takes to register here and get an account, one could easily Google "ITIL...

6 Started by nikhilsadana  |  Latest comment by ---TK---