itil

Whitepapers

Business Intelligence for the CIO Services: Performance Management and Analytics Services From HP

April 1, 2009 12:00am PDT

When it comes to Business Intelligence (BI) for the CIO, it is hard to beat deep, focused expertise in BI solutions combined with understanding of IT management tools and HP Labs research aimed...

Provided by: Hewlett-Packard (HP)

Case Studies

Lubrizol's Service Management Transformation: Combining HP Education, Software Tools, and ITSM Services Minimizes Risks, Speeds Adoption of ITIL-Based Framework

April 1, 2009 12:00am PDT

When The Lubrizol Corporation, an Ohio-based global specialty chemical company serving the transportation, industrial, and consumer markets, first became interested in technology service...

Provided by: Hewlett-Packard (HP)

Case Studies

Sun Helps Global Pharmaceutical Company Improve Efficiency With ITIL Methodology

April 1, 2009 12:00am PDT

Based in Ingelheim, Germany, is one Boehringer Ingelheim Group of the 20 largest pharmaceutical companies in the world, with 135 affiliates in 47 countries and 39,800 employees. Boehringer...

Provided by: Oracle

Case Studies

Serco Chooses CA Service Management Technologies to Deliver Outsourced IT Services

March 31, 2009 12:00am PDT

Serco Spa is the Italian branch of a UK services company present in 38 countries worldwide and with 2008 revenues of over £3 billion. Quality of IT service and the ability to define stringent...

Provided by: CA

Downloads

iTiles - Tile Game 1.0 (iOS)

March 27, 2009 12:00am PDT

iTiles is a simple yet highly addicting tile slidding puzzle game. The object of the game is to unscramble the image of your choice by sliding the tiles around the board. Choose any image from...

Provided by: Enigma

Case Studies

Cherwell Software Case Study: Remedy Replacement

March 16, 2009 12:00am PDT

The university's experience with other incident tracking applications, including Remedy, was varied. There were "Inherent Flaws" with the applications - from aesthetics to design and workflow none...

Provided by: Cherwell Software

Webcasts

IT Manager Webcast: Proactive IT Management With the Microsoft Operations Framework and IT Infrastructure Library (Level 300)

March 16, 2009 12:00am PDT

In the day-to-day activities of IT operations, there are many opportunities for IT service delivery to miss the mark. Many studies indicate the main causes of substandard service delivery are both...

Provided by: Microsoft

Discussion Threads

IT Helpdesk Ticket

March 11, 2009 10:42am PDT

IT Helpdesk Ticket Can someone please explain the best solution. Here at our organization, the Helpdesk receives multiple installations under one ticket/request. Does ITIL recommend creating...

3 Started by vkamara@...  |  Latest comment by Mhofu

Case Studies

BMC Software Case Study: CARFAX

March 1, 2009 12:00am PST

The CARFAX business model is built on delivering information electronically - and instantaneously. When critical IT systems are down, revenue stops. What's more, the auto dealers and financial...

Provided by: BMC Software

Case Studies

CARFAX Implements Business Service Management from BMC

March 1, 2009 12:00am PST

CARFAX is addressing the need for 24x7 information delivery by adopting IT Infrastructure Library® (ITIL®) best practices and implementing Business Service Management (BSM) solutions from BMC...

Provided by: BMC Software

Discussion Threads

Video: The five most lucrative certifications for IT leaders

February 25, 2009 10:13am PST

Video: The five most lucrative certifications for IT leaders article root Does IT certification mean anything for IT leaders? Original post: http://blogs.techrepublic.com.com/hiner/?p=590 What...

27 Started by jasonhiner  |  Latest comment by jmgarvin

White Papers

ITIL Qualifications Explained

February 23, 2009 12:00am PST

ITIL is the most widely adopted approach to IT Service Management. This paper explains the structure of ITIL Version 3 training and qualifications that are available. ITIL certification is for...

Provided by: International Institute for Learning

Discussion Threads

Company serial numbers

February 13, 2009 8:30am PST

Company serial numbers I am currently working on a few projects. one is involving a new facility (replacing current) and an expansion to a current building. There are currently no company serial...

9 Started by bpartipilo@...  |  Latest comment by santeewelding

White Papers

Improved Project Management and Methodology Adoption for Government

February 12, 2009 12:00am PST

Many organisations are facing increased project activity across their organisation as they strive to introduce new services, improve service delivery outcomes, refresh technology, improve...

Provided by: Crux Cybernetics

White Papers

Why You Should Take a Holistic Approach to ITIL and Service Support

February 10, 2009 12:00am PST

Many IT organizations are turning to the IT Infrastructure Library (ITIL) for guidance in getting the most value from IT service management processes. Process integration is one of the central...

Provided by: BMC Software

White Papers

ITIL: Theory Into Practice

February 1, 2009 12:00am PST

It is testimony to the complexity of today's technology systems that even one of the most widely-used frameworks for simplifying and standardizing IT management is, in itself, a daunting piece of...

Provided by: Avocent

White Papers

Enterprise Integration: The Secret to ITIL Success

February 1, 2009 12:00am PST

In the face of unprecedented financial challenges and increasing business-value concerns, many IT organizations have adopted best-practice methodologies to align their capabilities and investments...

Provided by: CA

Case Studies

Auto Windscreens Turns IT Into Strategic Enabler by Leveraging Software-as-a-Service Delivery Model

February 1, 2009 12:00am PST

Auto Windscreens wanted to ensure near-100% uptime for business-critical systems while lowering capital expenditure and driving down operating costs and leverage the skills of Oracle's technology...

Provided by: Oracle

Discussion Threads

Want to assess your ITIL Process effectiveness?

January 26, 2009 9:02pm PST

Want to assess your ITIL Process effectiveness? Take the ITIL Process Assessment Survey and get customized and practical recommendations for improvement. Click Here to ta

2 Started by ITSM Consultant  |  Latest comment by jmgarvin

Blog Post

Help Desk Implementation Diary: Week 3

January 23, 2009 10:02am PST

Jay Rollins continues his help desk implementation saga. This week the goal was to get all the service levels and business rules implemented.