itil

Blog Post

ITIL 101: Capacity management sub-processes

February 1, 2012 5:24am PST

Capacity management is complex. In this blog, its sub-processes are explained.

White Papers

The Contribution of the Information Architecture for the Definition of the IT Service Strategy

February 1, 2012 12:00am PST

The Information Technology Infrastructure Library - ITIL - provides a framework of best practices for managing IT services. The study of this framework, as regards the definition of the IT Service...

Provided by: ARPN Journal of Systems and Software

Discussion Threads

ITIL: What goes in a Configuration Management Plan?

January 4, 2012 2:33pm PST

ITIL: What goes in a Configuration Management Plan? article root Business Service mgt in the cloud ITILv3 supports it however in my experience cloud providers do little more than provide OLAs on...

2 Started by linz1769  |  Latest comment by dwleach1

White Papers

IT Governance and Small Medium Enterprises

January 1, 2012 12:00am PST

In this decade Information Technology Governance (ITG) has become a hot topic between IT based companies. Since ITG status company is referring to an IT matured organization having six principles...

Provided by: International Association of Computer Science & Information Technology (IACSIT)

Blog Post

ITIL: What goes in a Configuration Management Plan?

December 12, 2011 4:30am PST

Configuration management is one of the few processes that overarch all other process and service lifecycle phases in ITIL V3. Wthout it, the effectiveness of the rest of your processes will be in...

2 Latest comment by dwleach1

Discussion Threads

10 drawbacks to working in IT

November 23, 2011 5:09am PST

Excellent Post! Here's drawback #11... Here's another one I've run into over the years: the best case scenario is that everything works as expected. There's really no way to achieve more than...

33 Started by waltersokyrko@...  |  Latest comment by Darrell.Kirby

Discussion Threads

ITIL role conflicts and synergies

November 15, 2011 6:16am PST

ITIL role conflicts and synergies article root Process /service owner and manager I believe that there is also a conflict between a process (or a service) owner and the process (or service)...

3 Started by alain@...  |  Latest comment by Anton Avila

Blog Post

ITIL role conflicts and synergies

November 15, 2011 3:06am PST

Smaller organizations tend to have their ITIL resources handling multiple roles. Here's why that could be a bad idea.

3 Latest comment by Anton Avila

White Papers

Information Security Management System Standards: A Comparative Study of the Big Five

October 1, 2011 12:00am PDT

It cannot be denied that nowadays information is a very important asset for any modern organization. Therefore protecting its security is very important and becoming a top priority for many...

Provided by: International Journals of Engineering & Sciences

White Papers

A CBR-based Approach to ITIL-Based Service Desk

October 1, 2011 12:00am PDT

During the last 20 years ITIL (IT Infrastructure Library) has been evolving with the latest version published in 2007. Incident Management and Problem Management are two main activities of ITIL...

Provided by: Journal of Computing

Discussion Threads

What constitutes a change in today's IT environments?

July 11, 2011 7:32am PDT

What constitutes a change in today's IT environments? article root This is a contenious topic And it is difficult to balance everyone's needs in an organization. How do you go about addressing...

22 Started by b4real@...  |  Latest comment by slickfiche@...

Discussion Threads

ITIL Problem Management - What works / What doesn't

June 8, 2011 12:52pm PDT

ITIL Problem Management - What works / What doesn't Hello, my name is Tom and I am responsible for the Problem Management solution at my company. Being a new employee / manager trying to...

4 Started by TLangham  |  Latest comment by cmonster

Whitepapers

Understanding and Managing the Risk of Change

May 19, 2011 12:00am PDT

Every organization faces change. These changes include everything from regular, almost mundane modification to large-scale deployments of new IT services. Regardless of the scale of the change,...

Provided by: Global Knowledge

Whitepapers

The Benefits of Investing in ITIL� Advanced Certification

March 28, 2011 12:00am PDT

This whitepaper presents the findings of a research project conducted by ITpreneurs to determine the value of advanced ITIL certification for IT professionals and the benefits gained by their...

Provided by: Global Knowledge

Discussion Threads

Service Management Process Maps

March 23, 2011 7:54pm PDT

Well, I'm not going to try and find this paper, but it must say who published this advertising whitepaper. I would check with that company's site. Service Management Process Maps Unfortuneatly...

2 Started by paul_hubbard  |  Latest comment by seanferd

Case Studies

Apps Associates: Apps Associates Creates Flexible Workflows for Multiple Clients With MSP-Ready Nimsoft Service Desk

March 21, 2011 12:00am PDT

Due to significant growth, Apps Associates needed a service desk solution that provided a formal ITIL best practices framework, as well as capabilities for managing and tracking SLAs and...

Provided by: CA (Computer Associates)

Case Studies

Global Managed Hosting and Cloud Service Provider

February 14, 2011 12:00am PST

INetU is a managed hosting and cloud service provider with six datacenters in the US. Their business need is to provide security and compliance services to increase revenue automate internal...

Provided by: Tripwire

Discussion Threads

Life after ITIL â?? creating a culture of continual service improvement

January 25, 2011 12:24pm PST

Life after ITIL â?? creating a culture of continual service improvement article root binder-chuckers "many organizations don???t seem to truly realize that Best Practice is not a one-off...

1 Started by The IT Skeptic  | 

White Papers

When Reality Hits ITIL-Implementations

January 18, 2011 12:00am PST

Is implementing ITIL really simple? It is easy to hear about ITIL from a consultant or read from a blog or even attend an ITIL course, but the hardest part comes while implementing those processes...

Provided by: ManageEngine

Podcasts

TechNet Radio: Microsoft Services and IT Service Management: MOF Vs. ITIL

December 16, 2010 12:00am PST

In this podcast the speakers describes the differences between the Microsoft Operations Framework and ITIL and how it can benefit IT Pros and their organizations better their processes and...

Provided by: Microsoft