itil

Webcasts

TechNet Webcast: Navigating the ITIL IT Lifecycle (Part 5 of 5): The Service Improvement Phase (Level 200)

May 28, 2010 12:00am PDT

This chain of webcast enables the attendee to travel through the various products like the IT Infrastructure Library (ITIL) as well as the IT life cycle. It is continued by the five stages of...

Provided by: Microsoft

White Papers

Benefits of an ITIL Help Desk in the Cloud: A New ITIL Solution for Small-to-Medium Businesses

May 28, 2010 12:00am PDT

Smaller IT organizations, such as those serving Small-to-Medium Businesses (SMBs) and departments within larger organizations must deliver world-class service on a small company budget. With...

Provided by: BMC Software

Webcasts

TechNet Webcast: Microsoft System Center Service Manager 2010: Automating MOF and ITIL (Level 300)

May 21, 2010 12:00am PDT

This webcast is known as TechNet webcast, which provides the details about the Microsoft system center manager 2010. This webcast focuses on how the Microsoft system center manager 2010 has been...

Provided by: Microsoft

White Papers

The Benefits of Investing in ITIL Advanced Certification

May 20, 2010 12:00am PDT

The IT industry is in the midst of a transformation. "IT-Business Alignment" may now be a clichéd phrase, but the fact remains that IT organizations that have been historically 'Techno-Centric'...

Provided by: ITpreneurs

Case Studies

IT and Applications Integration That Support Growth

May 18, 2010 12:00am PDT

The extensive Merger and Acquisition (M&A) activities that built Graphic Packaging International (GPI) into an industry leader also left them with diverse IT challenges. GPI knew that without...

Provided by: Dell

White Papers

The Problem With The ITIL Change Management Process

May 18, 2010 12:00am PDT

A formalized Change Management process is vital in order to maximize the effectiveness of any change while minimizing potential problems resulting from a configuration change being made. Common...

Provided by: New Net Technologies

Webcasts

BMC ServiceDesk on Force.com Demo

May 13, 2010 12:00am PDT

Align IT to business services with easy to use and configure, low cost, rapidly deployed technology using an ITIL compatible SaaS and/or on premise solution. With BMC ServiceDesk Suite, one will:...

Provided by: BMC Software

Case Studies

ING Improves IT Service Quality for Its BIS Division With Oblicore Guarantee

May 6, 2010 12:00am PDT

To ensure reliability of IT services during the relocation of its primary European datacenter, ING established several service level agreements to track the availability and responsiveness of IT...

Provided by: CA

Discussion Threads

Skillsoft's inGenius really is

May 4, 2010 7:41am PDT

Skillsoft's inGenius really is article root SkillSoft InGenius Toni, We have been doing what Skillsoft is promoting for about a year now with great success in the ITIL and IT Service Management...

1 Started by rick.lemieux@...  | 

Whitepapers

Overview of IT Service Managment Using the IT Infrastructure Library (ITIL)

May 1, 2010 12:00am PDT

This white paper introduces managers with an interest in information technology to the ITIL. You will become familiar with ITIL processes and understand where ITIL fits within your organization....

Provided by: Global Knowledge

Case Studies

AT&S Safeguards Critical Production Processes With Integrated IT Management

April 21, 2010 12:00am PDT

AT&S is one of the largest circuit-board manufacturers in the world with six production facilities in Europe and Asia. IT availability and performance are essential to the continuity of...

Provided by: CA

Webcasts

TechNet Webcast: Navigating the ITIL IT Lifecycle (Part 4 of 5): The Service Operation Phase (Level 200)

April 16, 2010 12:00am PDT

This webcast navigate the ITIL IT lifecycle, following the five ITIL phases. The presenter provides an introduction and practical guidance for the goals, inputs, outputs, and value of each ITIL...

Provided by: Microsoft

Podcasts

Navigating the ITIL IT Lifecycle: The Service Operation Phase

April 16, 2010 12:00am PDT

In this podcast series, the speakers navigate the ITIL IT lifecycle, following the five ITIL phases. They also provide an introduction and practical guidance for the goals, inputs, outputs, and...

Provided by: Microsoft

White Papers

IT Service Management and ITIL

April 10, 2010 12:00am PDT

The goal of this initiative was improved IT Service Management and optimized organizational design. Sierra Systems developed a business case, a roadmap and a set of detailed implementation plans...

Provided by: Sierra Systems Group

Whitepapers

IT Support Conversation Manager: A Conversation-Centered Approach and Tool for IT Incident Management

April 6, 2010 12:00am PDT

There is a push in the enterprise towards facilitating processes from best practice frameworks (such as the IT Infrastructure Library (ITIL)) to make them more repeatable, efficient and...

Provided by: Hewlett-Packard (HP)

White Papers

Good Communication Is Half the Battle With ITIL

April 6, 2010 12:00am PDT

West Pharma is a 100% subsidiary of the U.S. American corporate group West Pharmaceutical Services Inc. and employs around 1,700 staff in Europe. With their wide range of products and services,...

Provided by: Materna

Blog Post

10 questions on managing business technology: An interview with Bill Keyworth

March 8, 2010 9:16am PST

Bill Keyworth pioneered the development of IT service management as a means of maximizing business value. In this interview, he discusses that experience and shares his views on various tech and...

Webcasts

TechNet Webcast: Navigating the ITIL IT Life Cycle (Part 3 of 5): The Service Transition Phase (Level 100)

March 5, 2010 12:00am PST

In this webcast series, the presenter navigates the IT Infrastructure Library (ITIL) IT life cycle, following the five ITIL phases, and he provides an introduction and practical guidance for the...

Provided by: Microsoft

Podcasts

Navigating the ITIL IT Life Cycle (Part 3 of 5): The Service Transition Phase

March 5, 2010 12:00am PST

In this podcast series, the speakers navigate the IT Infrastructure Library (ITIL) IT life cycle, following the five ITIL phases, and they provide an introduction and practical guidance for the...

Provided by: Microsoft Corporation

Case Studies

Emerson Ensures High Availability and Performance Worldwide With Proactive System Management

March 1, 2010 12:00am PST

Emerson wanted to support users across the global company's diverse business divisions with around-the-clock operations to ensure systems are up and running no matter what time zone, to support...

Provided by: Oracle