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    <title><![CDATA[itsm on TechRepublic ]]></title>
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    <lastBuildDate>2013-05-19T17:33:58-07:00</lastBuildDate>
        <item>
        <title><![CDATA[Dimensional Research: Selecting the Correct SaaS-based IT Service]]></title>
        <link><![CDATA[http://www.techrepublic.com/whitepapers/dimensional-research-selecting-the-correct-saas-based-it-service/32875451]]></link>
        <s:doctype><![CDATA[Whitepapers]]></s:doctype>
        <description><![CDATA[The advantage your company can achieve by deploying a SaaS-based ITSM solution is entirely dependent on your unique business model, objectives and long-term IT strategy.This white paper examines key factors to consider when transitioning to cloud-based ITSM, including: Global operations Integration with existing systems Security Implementation and deploymentUtilize this resource to...]]></description>
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        <dc:creator><![CDATA[]]></dc:creator>
        <pubDate>2013-03-08T08:00:00Z</pubDate>
                        <category domain="http://www.techrepublic.com/topics/emerging+technologies"><![CDATA[Emerging Technologies]]></category>
                <category domain="http://www.techrepublic.com/topics/hewlett-packard+co."><![CDATA[Hewlett-Packard Co.]]></category>
                <category domain="http://www.techrepublic.com/topics/information+technology"><![CDATA[Information Technology]]></category>
                <category domain="http://www.techrepublic.com/topics/it+operations"><![CDATA[It Operations]]></category>
                <category domain="http://www.techrepublic.com/topics/it+service+management"><![CDATA[It service Management]]></category>
                <category domain="http://www.techrepublic.com/topics/service+level+management"><![CDATA[Service Level Management]]></category>
                <category domain="http://www.techrepublic.com/topics/software+as+a+service+%28saas%29"><![CDATA[Software As A Service (SaaS)]]></category>
                <category domain="http://www.techrepublic.com/topics/software-as-a-service"><![CDATA[Software-as-a-service]]></category>
                                
            </item>
        <item>
        <title><![CDATA[Dimensional Research: Uncovering the Business Value of IT Service Management: Five Ways HP Service Manager Can Make You a Hero]]></title>
        <link><![CDATA[http://www.techrepublic.com/whitepapers/dimensional-research-uncovering-the-business-value-of-it-service-management-five-ways-hp-service-manager-can-make-you-a-hero/32875453]]></link>
        <s:doctype><![CDATA[Whitepapers]]></s:doctype>
        <description><![CDATA[Meeting escalating internal and external customer demand with fewer IT resources while still complying with legal and regulatory requirements heightens the need for robust, enterprise- class service management solutions. So, how are your peers handling this challenge?Access this research report to find out. This study discusses how 11 different customers, across a wide range of industries,...]]></description>
        <guid><![CDATA[http://www.techrepublic.com/whitepapers/dimensional-research-uncovering-the-business-value-of-it-service-management-five-ways-hp-service-manager-can-make-you-a-hero/32875453]]></guid>
        <dc:creator><![CDATA[]]></dc:creator>
        <pubDate>2013-03-08T08:00:00Z</pubDate>
                        <category domain="http://www.techrepublic.com/topics/hewlett-packard+co."><![CDATA[Hewlett-Packard Co.]]></category>
                <category domain="http://www.techrepublic.com/topics/information+technology"><![CDATA[Information Technology]]></category>
                <category domain="http://www.techrepublic.com/topics/it+infrastructure"><![CDATA[It infrastructure]]></category>
                <category domain="http://www.techrepublic.com/topics/it+service+management"><![CDATA[IT Service Management]]></category>
                <category domain="http://www.techrepublic.com/topics/it+services"><![CDATA[It Services]]></category>
                <category domain="http://www.techrepublic.com/topics/service+management"><![CDATA[Service Management]]></category>
                                
            </item>
        <item>
        <title><![CDATA[On-demand Webcast: ITAM and ITSM are converging but they should never have been apart]]></title>
        <link><![CDATA[http://www.techrepublic.com/webcasts/on-demand-webcast-itam-and-itsm-are-converging-but-they-should-never-have-been-apart/32869693]]></link>
        <s:doctype><![CDATA[Webcasts]]></s:doctype>
        <description><![CDATA[For many organizations IT asset management (ITAM), including software asset management (SAM), has long been the poor relation to corporate IT service management (ITSM) activity. It has been on the enterprise IT to-do-list; but for many reasons it has never risen high enough to gain sufficient traction. However, interest in ITAM is on the rise in 2013 &mdash; as IT organizations finally wake up to...]]></description>
        <guid><![CDATA[http://www.techrepublic.com/webcasts/on-demand-webcast-itam-and-itsm-are-converging-but-they-should-never-have-been-apart/32869693]]></guid>
        <dc:creator><![CDATA[]]></dc:creator>
        <pubDate>2013-02-13T08:00:00Z</pubDate>
                        <category domain="http://www.techrepublic.com/topics/asset"><![CDATA[Asset]]></category>
                <category domain="http://www.techrepublic.com/topics/asset+management"><![CDATA[Asset Management]]></category>
                <category domain="http://www.techrepublic.com/topics/bmc+software+inc."><![CDATA[BMC Software Inc.]]></category>
                <category domain="http://www.techrepublic.com/topics/business+operations"><![CDATA[Business Operations]]></category>
                <category domain="http://www.techrepublic.com/topics/business+services+management"><![CDATA[Business Services Management]]></category>
                <category domain="http://www.techrepublic.com/topics/finance"><![CDATA[Finance]]></category>
                <category domain="http://www.techrepublic.com/topics/financial+services"><![CDATA[Financial Services]]></category>
                <category domain="http://www.techrepublic.com/topics/information+technology"><![CDATA[Information Technology]]></category>
                <category domain="http://www.techrepublic.com/topics/it+infrastructure"><![CDATA[It infrastructure]]></category>
                <category domain="http://www.techrepublic.com/topics/it+operations"><![CDATA[It Operations]]></category>
                <category domain="http://www.techrepublic.com/topics/it+operations+management"><![CDATA[It operations Management]]></category>
                <category domain="http://www.techrepublic.com/topics/it+service+management"><![CDATA[It service Management]]></category>
                <category domain="http://www.techrepublic.com/topics/it+services"><![CDATA[It Services]]></category>
                <category domain="http://www.techrepublic.com/topics/operational+planning"><![CDATA[Operational Planning]]></category>
                <category domain="http://www.techrepublic.com/topics/service+level+management"><![CDATA[Service Level Management]]></category>
                <category domain="http://www.techrepublic.com/topics/webcast"><![CDATA[Webcast]]></category>
                                
            </item>
        <item>
        <title><![CDATA[Live Webcast - ITAM and ITSM are converging but they should never have been apart]]></title>
        <link><![CDATA[http://www.techrepublic.com/whitepapers/live-webcast-itam-and-itsm-are-converging-but-they-should-never-have-been-apart/32869697]]></link>
        <s:doctype><![CDATA[Webcasts]]></s:doctype>
        <description><![CDATA[For many organizations IT asset management (ITAM), including software asset management (SAM), has long been the poor relation to corporate IT service management (ITSM) activity. It has been on the enterprise IT to-do-list; but for many reasons it has never risen high enough to gain sufficient traction. However, interest in ITAM is on the rise in 2013 &mdash; as IT organizations finally wake up to...]]></description>
        <guid><![CDATA[http://www.techrepublic.com/whitepapers/live-webcast-itam-and-itsm-are-converging-but-they-should-never-have-been-apart/32869697]]></guid>
        <dc:creator><![CDATA[]]></dc:creator>
        <pubDate>2013-02-13T08:00:00Z</pubDate>
                                        
            </item>
        <item>
        <title><![CDATA[Webcast - ITAM and ITSM are converging but they should never have been apart]]></title>
        <link><![CDATA[http://www.techrepublic.com/whitepapers/webcast-itam-and-itsm-are-converging-but-they-should-never-have-been-apart/32869699]]></link>
        <s:doctype><![CDATA[Webcasts]]></s:doctype>
        <description><![CDATA[For many organizations IT asset management (ITAM), including software asset management (SAM), has long been the poor relation to corporate IT service management (ITSM) activity. It has been on the enterprise IT to-do-list; but for many reasons it has never risen high enough to gain sufficient traction. However, interest in ITAM is on the rise in 2013 &mdash; as IT organizations finally wake up to...]]></description>
        <guid><![CDATA[http://www.techrepublic.com/whitepapers/webcast-itam-and-itsm-are-converging-but-they-should-never-have-been-apart/32869699]]></guid>
        <dc:creator><![CDATA[]]></dc:creator>
        <pubDate>2013-02-13T08:00:00Z</pubDate>
                                        
            </item>
        <item>
        <title><![CDATA[Webcast: ITAM and ITSM are converging but they should never have been apart]]></title>
        <link><![CDATA[http://www.techrepublic.com/whitepapers/webcast-itam-and-itsm-are-converging-but-they-should-never-have-been-apart/32869701]]></link>
        <s:doctype><![CDATA[Webcasts]]></s:doctype>
        <description><![CDATA[For many organizations IT asset management (ITAM), including software asset management (SAM), has long been the poor relation to corporate IT service management (ITSM) activity. It has been on the enterprise IT to-do-list; but for many reasons it has never risen high enough to gain sufficient traction. However, interest in ITAM is on the rise in 2013 &mdash; as IT organizations finally wake up to...]]></description>
        <guid><![CDATA[http://www.techrepublic.com/whitepapers/webcast-itam-and-itsm-are-converging-but-they-should-never-have-been-apart/32869701]]></guid>
        <dc:creator><![CDATA[]]></dc:creator>
        <pubDate>2013-02-13T08:00:00Z</pubDate>
                                        
            </item>
        <item>
        <title><![CDATA[Live Webinar: ITAM and ITSM are converging but they should never have been apart]]></title>
        <link><![CDATA[http://www.techrepublic.com/whitepapers/live-webinar-itam-and-itsm-are-converging-but-they-should-never-have-been-apart/32869703]]></link>
        <s:doctype><![CDATA[Webcasts]]></s:doctype>
        <description><![CDATA[For many organizations IT asset management (ITAM), including software asset management (SAM), has long been the poor relation to corporate IT service management (ITSM) activity. It has been on the enterprise IT to-do-list; but for many reasons it has never risen high enough to gain sufficient traction. However, interest in ITAM is on the rise in 2013 &mdash; as IT organizations finally wake up to...]]></description>
        <guid><![CDATA[http://www.techrepublic.com/whitepapers/live-webinar-itam-and-itsm-are-converging-but-they-should-never-have-been-apart/32869703]]></guid>
        <dc:creator><![CDATA[]]></dc:creator>
        <pubDate>2013-02-13T08:00:00Z</pubDate>
                                        
            </item>
        <item>
        <title><![CDATA[Remedy Application Data Security - Risks &amp; Mitigations]]></title>
        <link><![CDATA[http://www.techrepublic.com/whitepapers/remedy-application-data-security-risks-mitigations/12844612]]></link>
        <s:doctype><![CDATA[Whitepapers]]></s:doctype>
        <description><![CDATA[Many a times Custom and Out-of-Box Applications and Features of Remedy are subjected to Data Security penetration tests and concerns are raised about Data Security. This paper tries to suggest resolutions to some of the critical Data Security concerns. The Core Out-of-Box ITSM Application is generally secure with respect to Data by extensive use of Assignee Groups Field to enforce...]]></description>
        <guid><![CDATA[http://www.techrepublic.com/whitepapers/remedy-application-data-security-risks-mitigations/12844612]]></guid>
        <dc:creator><![CDATA[]]></dc:creator>
        <pubDate>2012-08-08T07:00:00Z</pubDate>
                                        
            </item>
        <item>
        <title><![CDATA[Heuristics for Evaluating IT Security Management Tools]]></title>
        <link><![CDATA[http://www.techrepublic.com/whitepapers/heuristics-for-evaluating-it-security-management-tools/4037089]]></link>
        <s:doctype><![CDATA[White Papers]]></s:doctype>
        <description><![CDATA[The usability of IT Security Management (ITSM) tools is hard to evaluate by regular methods, making heuristic evaluation attractive. However, standard usability heuristics are hard to apply as IT security management occurs within a complex and collaborative context that involves diverse stakeholders. The authors propose a set of ITSM usability heuristics that are based on activity theory, are...]]></description>
        <guid><![CDATA[http://www.techrepublic.com/whitepapers/heuristics-for-evaluating-it-security-management-tools/4037089]]></guid>
        <dc:creator><![CDATA[]]></dc:creator>
        <pubDate>2011-07-22T07:00:00Z</pubDate>
                                        
            </item>
        <item>
        <title><![CDATA[FIT for SOA? Introducing the F.I.T.-Metric to Optimize the Availability of Service Oriented Architectures]]></title>
        <link><![CDATA[http://www.techrepublic.com/whitepapers/fit-for-soa-introducing-the-fit-metric-to-optimize-the-availability-of-service-oriented-architectures/3797227]]></link>
        <s:doctype><![CDATA[White Papers]]></s:doctype>
        <description><![CDATA[The paradigm of Service-Oriented Architectures (SOA) is by now accepted for application integration and in widespread use. As an underlying key-technology of cloud computing and because of unresolved issues during operation and maintenance it remains a hot topic. SOA encapsulates business functionality in services, combining aspects from both the business and infrastructure level. The reuse of...]]></description>
        <guid><![CDATA[http://www.techrepublic.com/whitepapers/fit-for-soa-introducing-the-fit-metric-to-optimize-the-availability-of-service-oriented-architectures/3797227]]></guid>
        <dc:creator><![CDATA[]]></dc:creator>
        <pubDate>2011-06-29T07:00:00Z</pubDate>
                                        
            </item>
        <item>
        <title><![CDATA[Assessment Services Helps Customer Set The Stage For Business Transformation]]></title>
        <link><![CDATA[http://www.techrepublic.com/whitepapers/assessment-services-helps-customer-set-the-stage-for-business-transformation/2860143]]></link>
        <s:doctype><![CDATA[Case Studies]]></s:doctype>
        <description><![CDATA[Orange Business Services is a leading worldwide provider of telecommunication services to multinational companies. It provides managed services to clients in over 220 countries and territories. Putting the customer first is important in any service-oriented business. For Orange, and its focus on international telecommunications services, it is paramount. The company had already established an...]]></description>
        <guid><![CDATA[http://www.techrepublic.com/whitepapers/assessment-services-helps-customer-set-the-stage-for-business-transformation/2860143]]></guid>
        <dc:creator><![CDATA[]]></dc:creator>
        <pubDate>2010-10-27T07:00:00Z</pubDate>
                                        
            </item>
        <item>
        <title><![CDATA[Aligning Business Service Management To Goals: An Integrated Approach At BMC Software]]></title>
        <link><![CDATA[http://www.techrepublic.com/whitepapers/aligning-business-service-management-to-goals-an-integrated-approach-at-bmc-software/2390569]]></link>
        <s:doctype><![CDATA[White Papers]]></s:doctype>
        <description><![CDATA[BMC Software, Inc., is an international solutions provider of enterprise management software, which facilitate the automation and alignment of both business and technology needs of companies. BMC Software is a pioneer of Business Service Management (BSM). Facing a great challenge to grow revenue and continue innovation in its products and services, the company also tries to provide integrated...]]></description>
        <guid><![CDATA[http://www.techrepublic.com/whitepapers/aligning-business-service-management-to-goals-an-integrated-approach-at-bmc-software/2390569]]></guid>
        <dc:creator><![CDATA[]]></dc:creator>
        <pubDate>2010-09-11T07:00:00Z</pubDate>
                        <category domain="http://www.techrepublic.com/topics/bmc+software+inc."><![CDATA[BMC Software Inc.]]></category>
                <category domain="http://www.techrepublic.com/topics/business+service"><![CDATA[Business Service]]></category>
                <category domain="http://www.techrepublic.com/topics/business+service+management"><![CDATA[Business Service Management]]></category>
                <category domain="http://www.techrepublic.com/topics/information+technology"><![CDATA[Information Technology]]></category>
                <category domain="http://www.techrepublic.com/topics/it+management"><![CDATA[It Management]]></category>
                <category domain="http://www.techrepublic.com/topics/it+service+management"><![CDATA[It service Management]]></category>
                                
            </item>
        <item>
        <title><![CDATA[Software-as-a-Service Model (SaaS) Delivers Robust ITSM Functionality, Easy Implementation and Real-Time Upgrades at Half the Cost of On-Premise Solution]]></title>
        <link><![CDATA[http://www.techrepublic.com/whitepapers/software-as-a-service-model-saas-delivers-robust-itsm-functionality-easy-implementation-and-real-time-upgrades-at-half-the-cost-of-on-premise-solution/2395623]]></link>
        <s:doctype><![CDATA[Case Studies]]></s:doctype>
        <description><![CDATA[No organization in the United States offers more to dog owners than the American Kennel Club (AKC). Founded in 1884, this &quot;club of clubs&quot; is committed to promoting the sport of purebred dogs and breeding for type and function. The AKC supports 613 member clubs and nearly 5,000 affiliated clubs. AKC Outdated processes needed to be replaced to streamline service desk operations and strengthen...]]></description>
        <guid><![CDATA[http://www.techrepublic.com/whitepapers/software-as-a-service-model-saas-delivers-robust-itsm-functionality-easy-implementation-and-real-time-upgrades-at-half-the-cost-of-on-premise-solution/2395623]]></guid>
        <dc:creator><![CDATA[]]></dc:creator>
        <pubDate>2010-07-01T07:00:00Z</pubDate>
                                        
            </item>
        <item>
        <title><![CDATA[ITSM as a Service or ITSM On-Premise?]]></title>
        <link><![CDATA[http://www.techrepublic.com/whitepapers/itsm-as-a-service-or-itsm-on-premise/1729371]]></link>
        <s:doctype><![CDATA[Webcasts]]></s:doctype>
        <description><![CDATA[This webcast examines the criteria for selecting the most appropriate IT service management model for the situation. The presenter will will explore all of the business, technical, financial, and human-resource requirements that will help to decide between an on-site and a cloud-based IT service management solution.]]></description>
        <guid><![CDATA[http://www.techrepublic.com/whitepapers/itsm-as-a-service-or-itsm-on-premise/1729371]]></guid>
        <dc:creator><![CDATA[]]></dc:creator>
        <pubDate>2010-04-07T07:00:00Z</pubDate>
                                        
            </item>
        <item>
        <title><![CDATA[The Impact of Cloud Computing on IT Service Management]]></title>
        <link><![CDATA[http://www.techrepublic.com/whitepapers/the-impact-of-cloud-computing-on-it-service-management/1729021]]></link>
        <s:doctype><![CDATA[Webcasts]]></s:doctype>
        <description><![CDATA[For the past 30 years, IT Organizations have been providing IT Service Support to their customers and users?and during this time everyone has witnessed great evolution and maturity in the disciplines, processes, and practices of IT Service Management. Now that Cloud Computing and subscription-based IT Service Management is a viable and sound option, how to assess (or reassess) the base ITSM...]]></description>
        <guid><![CDATA[http://www.techrepublic.com/whitepapers/the-impact-of-cloud-computing-on-it-service-management/1729021]]></guid>
        <dc:creator><![CDATA[]]></dc:creator>
        <pubDate>2010-03-10T08:00:00Z</pubDate>
                                        
            </item>
        <item>
        <title><![CDATA[BMC Remedy ITSM On Demand Demo]]></title>
        <link><![CDATA[http://www.techrepublic.com/whitepapers/bmc-remedy-itsm-on-demand-demo/1686221]]></link>
        <s:doctype><![CDATA[Webcasts]]></s:doctype>
        <description><![CDATA[The attendee of this webcast will learn how to leverage the power of BMC Remedy through the simplicity of SaaS in a webinar hosted by BMC Software demoing BMC Remedy IT Service Management Suite On Demand.]]></description>
        <guid><![CDATA[http://www.techrepublic.com/whitepapers/bmc-remedy-itsm-on-demand-demo/1686221]]></guid>
        <dc:creator><![CDATA[]]></dc:creator>
        <pubDate>2010-03-02T08:00:00Z</pubDate>
                                        
            </item>
        <item>
        <title><![CDATA[ITSM Asset/Software License Management]]></title>
        <link><![CDATA[http://www.techrepublic.com/whitepapers/itsm-assetsoftware-license-management/1686227]]></link>
        <s:doctype><![CDATA[Webcasts]]></s:doctype>
        <description><![CDATA[The attendee of this webcast will learn how organizations around the globe are leveraging the power of BMC Asset &amp; Configuration management and BMC Atrium to ensure that they are compliant with vendors from a software licensing perspective. The attendee will understand how BMC enables harvesting, compliance and more.]]></description>
        <guid><![CDATA[http://www.techrepublic.com/whitepapers/itsm-assetsoftware-license-management/1686227]]></guid>
        <dc:creator><![CDATA[]]></dc:creator>
        <pubDate>2010-02-18T08:00:00Z</pubDate>
                                        
            </item>
        <item>
        <title><![CDATA[Lower ITSM Support Costs by 20% to 40% With Support Automation]]></title>
        <link><![CDATA[http://www.techrepublic.com/whitepapers/lower-itsm-support-costs-by-20-to-40-with-support-automation/1686241]]></link>
        <s:doctype><![CDATA[Webcasts]]></s:doctype>
        <description><![CDATA[ABMC has a new product called Tific Support Automation for BMC Remedy ITSM. It enables organizations to lower IT Service Support costs by - reducing the number of support calls - lowering call-handling time - increasing 1st call resolution success rates and eliminating costly escalations.]]></description>
        <guid><![CDATA[http://www.techrepublic.com/whitepapers/lower-itsm-support-costs-by-20-to-40-with-support-automation/1686241]]></guid>
        <dc:creator><![CDATA[]]></dc:creator>
        <pubDate>2010-02-04T08:00:00Z</pubDate>
                                        
            </item>
        <item>
        <title><![CDATA[BMC Remedy ITSM On Demand Product Demo]]></title>
        <link><![CDATA[http://www.techrepublic.com/whitepapers/bmc-remedy-itsm-on-demand-product-demo/1729375]]></link>
        <s:doctype><![CDATA[Webcasts]]></s:doctype>
        <description><![CDATA[This webcast will throw light on BMC Remedy ITSM.]]></description>
        <guid><![CDATA[http://www.techrepublic.com/whitepapers/bmc-remedy-itsm-on-demand-product-demo/1729375]]></guid>
        <dc:creator><![CDATA[]]></dc:creator>
        <pubDate>2010-01-01T08:00:00Z</pubDate>
                                        
            </item>
        <item>
        <title><![CDATA[The Art of Cultural Change: Making Change Stick (on Demand Webinar)]]></title>
        <link><![CDATA[http://www.techrepublic.com/whitepapers/the-art-of-cultural-change-making-change-stick-on-demand-webinar/1913963]]></link>
        <s:doctype><![CDATA[Webcasts]]></s:doctype>
        <description><![CDATA[People are naturally resistant to change. One prefers the pain of what they know to the fear of what one doesn't. But overcoming this resistance and driving behavioral change is the key to a successful service management adoption. It is what must occur to transform the organization in a way that actually solves the most important business problems. Effectively leading organizational change is...]]></description>
        <guid><![CDATA[http://www.techrepublic.com/whitepapers/the-art-of-cultural-change-making-change-stick-on-demand-webinar/1913963]]></guid>
        <dc:creator><![CDATA[]]></dc:creator>
        <pubDate>2010-01-01T08:00:00Z</pubDate>
                                        
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