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    <title><![CDATA[jeff dray on TechRepublic ]]></title>
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        <item>
        <title><![CDATA[Modified Version of De Jong Radiopropagation Model]]></title>
        <link><![CDATA[http://www.techrepublic.com/whitepapers/modified-version-of-de-jong-radiopropagation-model/3238987]]></link>
        <s:doctype><![CDATA[White Papers]]></s:doctype>
        <description><![CDATA[a semi deterministic propagation model based on De Jong recommendations is described. It is an extended 2D-ray tracing model for planning microcell in urban environment. It uses virtual sources, in order to model the Wave Propagation phenomena (building transmissions, tree scattering, diffraction by external corners, and wall reflections) of a base station emission that may reach even hidden...]]></description>
        <guid><![CDATA[http://www.techrepublic.com/whitepapers/modified-version-of-de-jong-radiopropagation-model/3238987]]></guid>
        <dc:creator><![CDATA[]]></dc:creator>
        <pubDate>2010-11-10T08:00:00Z</pubDate>
                        <category domain="http://www.techrepublic.com/topics/university+of+illinois"><![CDATA[University Of Illinois]]></category>
                                
            </item>
        <item>
        <title><![CDATA[How to get around version differences in ActiveSync]]></title>
        <link><![CDATA[http://www.techrepublic.com/blog/smartphones/how-to-get-around-version-differences-in-activesync/394]]></link>
        <s:doctype><![CDATA[Blog posts]]></s:doctype>
        <description><![CDATA[Jeff Dray found two drivers that helps him address what he sees as one of the major drawbacks of Windows Mobile and ActiveSync.]]></description>
        <guid><![CDATA[http://www.techrepublic.com/blog/smartphones/how-to-get-around-version-differences-in-activesync/394]]></guid>
        <dc:creator><![CDATA[Jeff Dray]]></dc:creator>
        <pubDate>2010-03-24T16:47:01Z</pubDate>
                        <category domain="http://www.techrepublic.com/topics/microsoft+activesync"><![CDATA[Microsoft ActiveSync]]></category>
                <category domain="http://www.techrepublic.com/topics/microsoft+windows+mobile"><![CDATA[Microsoft Windows Mobile]]></category>
                <category domain="http://www.techrepublic.com/topics/mobile"><![CDATA[Mobile]]></category>
                <category domain="http://www.techrepublic.com/topics/windows+mobile+developer+power+toys"><![CDATA[Windows Mobile Developer Power Toys]]></category>
                <category domain="http://www.techrepublic.com/topics/file+name"><![CDATA[File Name]]></category>
                <category domain="http://www.techrepublic.com/topics/mobile+operating+systems"><![CDATA[Mobile Operating Systems]]></category>
                <category domain="http://www.techrepublic.com/topics/microsoft+windows"><![CDATA[Microsoft Windows]]></category>
                <category domain="http://www.techrepublic.com/topics/mobile+applications"><![CDATA[Mobile Applications]]></category>
                <category domain="http://www.techrepublic.com/topics/operating+systems"><![CDATA[Operating Systems]]></category>
                <category domain="http://www.techrepublic.com/topics/handhelds"><![CDATA[Handhelds]]></category>
                <category domain="http://www.techrepublic.com/topics/wireless+and+mobility"><![CDATA[Wireless And Mobility]]></category>
                <category domain="http://www.techrepublic.com/topics/software"><![CDATA[Software]]></category>
                <category domain="http://www.techrepublic.com/topics/hardware"><![CDATA[Hardware]]></category>
                <category domain="http://www.techrepublic.com/topics/jeff+dray"><![CDATA[Jeff Dray]]></category>
                                
            </item>
        <item>
        <title><![CDATA[Tips for delivering presentations via your smartphone]]></title>
        <link><![CDATA[http://www.techrepublic.com/blog/smartphones/tips-for-delivering-presentations-via-your-smartphone/180]]></link>
        <s:doctype><![CDATA[Blog posts]]></s:doctype>
        <description><![CDATA[It's possible to give a PowerPoint presentation from your smartphone -- just make sure that you keep these rules in mind.]]></description>
        <guid><![CDATA[http://www.techrepublic.com/blog/smartphones/tips-for-delivering-presentations-via-your-smartphone/180]]></guid>
        <dc:creator><![CDATA[Jeff Dray]]></dc:creator>
        <pubDate>2010-02-08T17:36:57Z</pubDate>
                        <category domain="http://www.techrepublic.com/topics/smart+phone"><![CDATA[Smart Phone]]></category>
                <category domain="http://www.techrepublic.com/topics/presentation"><![CDATA[Presentation]]></category>
                <category domain="http://www.techrepublic.com/topics/smart+phones"><![CDATA[Smart Phones]]></category>
                <category domain="http://www.techrepublic.com/topics/cellular+phones"><![CDATA[Cellular Phones]]></category>
                <category domain="http://www.techrepublic.com/topics/handhelds"><![CDATA[Handhelds]]></category>
                <category domain="http://www.techrepublic.com/topics/consumer+electronics"><![CDATA[Consumer Electronics]]></category>
                <category domain="http://www.techrepublic.com/topics/personal+technology"><![CDATA[Personal Technology]]></category>
                <category domain="http://www.techrepublic.com/topics/hardware"><![CDATA[Hardware]]></category>
                <category domain="http://www.techrepublic.com/topics/jeff+dray"><![CDATA[Jeff Dray]]></category>
                                
            </item>
        <item>
        <title><![CDATA[At the Hands of Persons Unknown by Philip Dray 3.0.1 (iOS)]]></title>
        <link><![CDATA[http://www.techrepublic.com/software/at-the-hands-of-persons-unknown-by-philip-dray-301-ios/31927840]]></link>
        <s:doctype><![CDATA[Downloads]]></s:doctype>
        <description><![CDATA[At the Hands of Persons UnknownPhilip DrayModern LibraryDecember 18, 2007It is easy to shrink from our countrys brutal history of lynching. Lynching is called the last great skeleton in our nations closet: It terrorized all of black America, claimed thousands upon thousands of victims in the decades between the 1880s and the Second World War, and leaves invisible but deep scars to this day....]]></description>
        <guid><![CDATA[http://www.techrepublic.com/software/at-the-hands-of-persons-unknown-by-philip-dray-301-ios/31927840]]></guid>
        <dc:creator><![CDATA[]]></dc:creator>
        <pubDate>2010-02-04T08:00:00Z</pubDate>
                                        
            </item>
        <item>
        <title><![CDATA[Basketball Jones by E. Lynn Harris 3.0.1 (iOS)]]></title>
        <link><![CDATA[http://www.techrepublic.com/software/basketball-jones-by-e-lynn-harris-301-ios/31928061]]></link>
        <s:doctype><![CDATA[Downloads]]></s:doctype>
        <description><![CDATA[Basketball JonesE. Lynn HarrisDoubledayJanuary 27, 2009E. Lynn Harris has wowed and seduced more than three million readers with the wicked drama and undeniable heart in his novels. Now hes back with another winner sure to top the bestseller listsa rip-roaring tale of sex, secrets, betrayal . . . and blackmail.Aldridge James AJ Richardson is living the good life. He has a gorgeous town house...]]></description>
        <guid><![CDATA[http://www.techrepublic.com/software/basketball-jones-by-e-lynn-harris-301-ios/31928061]]></guid>
        <dc:creator><![CDATA[]]></dc:creator>
        <pubDate>2010-01-26T08:00:00Z</pubDate>
                                        
            </item>
        <item>
        <title><![CDATA[Shipping/Receiving Clerk B]]></title>
        <link><![CDATA[http://www.techrepublic.com/whitepapers/shippingreceiving-clerk-b/322641]]></link>
        <s:doctype><![CDATA[Tools & Templates]]></s:doctype>
        <description><![CDATA[The Shipping/Receiving Clerk B job description template includes the following job summary: To prepare records of shipments and bills of lading and dray tickets for truck and rail carriers. Prepares records of receipt of incoming material and equipment and posts to open orders of suppliers .Responsible for accuracy of shipping documents and verifying receiving receipts with open orders....]]></description>
        <guid><![CDATA[http://www.techrepublic.com/whitepapers/shippingreceiving-clerk-b/322641]]></guid>
        <dc:creator><![CDATA[]]></dc:creator>
        <pubDate>2009-11-01T07:00:00Z</pubDate>
                        <category domain="http://www.techrepublic.com/topics/business+%26+legal+reports+inc."><![CDATA[Business & Legal Reports Inc.]]></category>
                <category domain="http://www.techrepublic.com/topics/human+resources"><![CDATA[Human Resources]]></category>
                <category domain="http://www.techrepublic.com/topics/job"><![CDATA[Job]]></category>
                <category domain="http://www.techrepublic.com/topics/recruitment+%26+selection"><![CDATA[Recruitment & Selection]]></category>
                <category domain="http://www.techrepublic.com/topics/workforce+management"><![CDATA[Workforce Management]]></category>
                                
            </item>
        <item>
        <title><![CDATA[Mastering the seven phases of a service call]]></title>
        <link><![CDATA[http://www.techrepublic.com/blog/helpdesk/mastering-the-seven-phases-of-a-service-call/1121]]></link>
        <s:doctype><![CDATA[Blog posts]]></s:doctype>
        <description><![CDATA[Fixing the problem is only one part of the support visit. Jeff Dray outlines the seven phases of a service call. Following the same method for each ticket will help you tackle each task efficiently.]]></description>
        <guid><![CDATA[http://www.techrepublic.com/blog/helpdesk/mastering-the-seven-phases-of-a-service-call/1121]]></guid>
        <dc:creator><![CDATA[Jeff Dray]]></dc:creator>
        <pubDate>2009-10-27T13:48:22Z</pubDate>
                        <category domain="http://www.techrepublic.com/topics/call"><![CDATA[Call]]></category>
                <category domain="http://www.techrepublic.com/topics/recruitment+%26+selection"><![CDATA[Recruitment & Selection]]></category>
                <category domain="http://www.techrepublic.com/topics/human+resources"><![CDATA[Human Resources]]></category>
                <category domain="http://www.techrepublic.com/topics/workforce+management"><![CDATA[Workforce Management]]></category>
                <category domain="http://www.techrepublic.com/topics/jeff+dray"><![CDATA[Jeff Dray]]></category>
                                
            </item>
        <item>
        <title><![CDATA[Beware of carefully engineered, manipulative customer service surveys]]></title>
        <link><![CDATA[http://www.techrepublic.com/blog/helpdesk/beware-of-carefully-engineered-manipulative-customer-service-surveys/1097]]></link>
        <s:doctype><![CDATA[Blog posts]]></s:doctype>
        <description><![CDATA[Have you ever thought that you have been manipulated into answering survey questions to reflect a predetermined outcome? Be careful how your help desk surveys are worded.]]></description>
        <guid><![CDATA[http://www.techrepublic.com/blog/helpdesk/beware-of-carefully-engineered-manipulative-customer-service-surveys/1097]]></guid>
        <dc:creator><![CDATA[Jeff Dray]]></dc:creator>
        <pubDate>2009-10-19T19:40:43Z</pubDate>
                        <category domain="http://www.techrepublic.com/topics/survey"><![CDATA[Survey]]></category>
                <category domain="http://www.techrepublic.com/topics/marketing+research"><![CDATA[Marketing Research]]></category>
                <category domain="http://www.techrepublic.com/topics/help+desk"><![CDATA[Help Desk]]></category>
                <category domain="http://www.techrepublic.com/topics/marketing"><![CDATA[Marketing]]></category>
                <category domain="http://www.techrepublic.com/topics/it+operations"><![CDATA[It Operations]]></category>
                <category domain="http://www.techrepublic.com/topics/jeff+dray"><![CDATA[Jeff Dray]]></category>
                                
            </item>
        <item>
        <title><![CDATA[How do you keep in touch with colleagues when you work from home?]]></title>
        <link><![CDATA[http://www.techrepublic.com/blog/helpdesk/how-do-you-keep-in-touch-with-colleagues-when-you-work-from-home/1080]]></link>
        <s:doctype><![CDATA[Blog posts]]></s:doctype>
        <description><![CDATA[Jeff Dray addresses the challenges of returning to work after a long absence. How do you get back in the swing of things?]]></description>
        <guid><![CDATA[http://www.techrepublic.com/blog/helpdesk/how-do-you-keep-in-touch-with-colleagues-when-you-work-from-home/1080]]></guid>
        <dc:creator><![CDATA[Jeff Dray]]></dc:creator>
        <pubDate>2009-10-12T18:06:18Z</pubDate>
                        <category domain="http://www.techrepublic.com/topics/job"><![CDATA[Job]]></category>
                <category domain="http://www.techrepublic.com/topics/recruitment+%26+selection"><![CDATA[Recruitment & Selection]]></category>
                <category domain="http://www.techrepublic.com/topics/human+resources"><![CDATA[Human Resources]]></category>
                <category domain="http://www.techrepublic.com/topics/workforce+management"><![CDATA[Workforce Management]]></category>
                <category domain="http://www.techrepublic.com/topics/jeff+dray"><![CDATA[Jeff Dray]]></category>
                                
            </item>
        <item>
        <title><![CDATA[10 things they didn't tell you about mobile working]]></title>
        <link><![CDATA[http://www.techrepublic.com/blog/10things/10-things-they-didnt-tell-you-about-mobile-working/1082]]></link>
        <s:doctype><![CDATA[Blog posts]]></s:doctype>
        <description><![CDATA[Jeff Dray reflects on the role of mobile networking in his work as a roving IT support pro and shares some of the mobility &quot;rules&quot; he's discovered over the years.]]></description>
        <guid><![CDATA[http://www.techrepublic.com/blog/10things/10-things-they-didnt-tell-you-about-mobile-working/1082]]></guid>
        <dc:creator><![CDATA[Jeff Dray]]></dc:creator>
        <pubDate>2009-10-07T21:11:31Z</pubDate>
                        <category domain="http://www.techrepublic.com/topics/phone"><![CDATA[Phone]]></category>
                <category domain="http://www.techrepublic.com/topics/mobile"><![CDATA[Mobile]]></category>
                <category domain="http://www.techrepublic.com/topics/network"><![CDATA[Network]]></category>
                <category domain="http://www.techrepublic.com/topics/jeff+dray"><![CDATA[Jeff Dray]]></category>
                <category domain="http://www.techrepublic.com/topics/advertising+%26+promotion"><![CDATA[Advertising & Promotion]]></category>
                <category domain="http://www.techrepublic.com/topics/marketing"><![CDATA[Marketing]]></category>
                <category domain="http://www.techrepublic.com/topics/jody+gilbert"><![CDATA[Jody Gilbert]]></category>
                                
            </item>
        <item>
        <title><![CDATA[10 things they didn't tell you about mobile working]]></title>
        <link><![CDATA[http://www.techrepublic.com/downloads/10-things-they-didnt-tell-you-about-mobile-working/1157125]]></link>
        <s:doctype><![CDATA[Downloads]]></s:doctype>
        <description><![CDATA[Jeff Dray reflects on the role of mobile networking in his work as a roving IT support pro and shares some of the mobility &quot;rules&quot; he's discovered over the years.This download is also available as an entry in our User Support blog.]]></description>
        <guid><![CDATA[http://www.techrepublic.com/downloads/10-things-they-didnt-tell-you-about-mobile-working/1157125]]></guid>
        <dc:creator><![CDATA[]]></dc:creator>
        <pubDate>2009-10-07T07:00:00Z</pubDate>
                                        
            </item>
        <item>
        <title><![CDATA[Users in the wild: Some new species]]></title>
        <link><![CDATA[http://www.techrepublic.com/blog/helpdesk/users-in-the-wild-some-new-species/1062]]></link>
        <s:doctype><![CDATA[Blog posts]]></s:doctype>
        <description><![CDATA[Jeff Dray loves to dissect the quirks and foibles of the customers he runs into during his support rounds. Here are a few &quot;types&quot; to add to the mix.]]></description>
        <guid><![CDATA[http://www.techrepublic.com/blog/helpdesk/users-in-the-wild-some-new-species/1062]]></guid>
        <dc:creator><![CDATA[Jeff Dray]]></dc:creator>
        <pubDate>2009-10-05T20:16:39Z</pubDate>
                        <category domain="http://www.techrepublic.com/topics/kind"><![CDATA[Kind]]></category>
                <category domain="http://www.techrepublic.com/topics/customer"><![CDATA[Customer]]></category>
                <category domain="http://www.techrepublic.com/topics/den"><![CDATA[Den]]></category>
                <category domain="http://www.techrepublic.com/topics/recruitment+%26+selection"><![CDATA[Recruitment & Selection]]></category>
                <category domain="http://www.techrepublic.com/topics/human+resources"><![CDATA[Human Resources]]></category>
                <category domain="http://www.techrepublic.com/topics/workforce+management"><![CDATA[Workforce Management]]></category>
                <category domain="http://www.techrepublic.com/topics/jeff+dray"><![CDATA[Jeff Dray]]></category>
                                
            </item>
        <item>
        <title><![CDATA[Coping strategies for difficult customers]]></title>
        <link><![CDATA[http://www.techrepublic.com/blog/helpdesk/coping-strategies-for-difficult-customers/1026]]></link>
        <s:doctype><![CDATA[Blog posts]]></s:doctype>
        <description><![CDATA[Sometimes I have to give myself a little more motivation to face the customers. Here's one of my coping strategies.]]></description>
        <guid><![CDATA[http://www.techrepublic.com/blog/helpdesk/coping-strategies-for-difficult-customers/1026]]></guid>
        <dc:creator><![CDATA[Jeff Dray]]></dc:creator>
        <pubDate>2009-09-28T19:07:19Z</pubDate>
                        <category domain="http://www.techrepublic.com/topics/job"><![CDATA[Job]]></category>
                <category domain="http://www.techrepublic.com/topics/customer"><![CDATA[Customer]]></category>
                <category domain="http://www.techrepublic.com/topics/recruitment+%26+selection"><![CDATA[Recruitment & Selection]]></category>
                <category domain="http://www.techrepublic.com/topics/human+resources"><![CDATA[Human Resources]]></category>
                <category domain="http://www.techrepublic.com/topics/workforce+management"><![CDATA[Workforce Management]]></category>
                <category domain="http://www.techrepublic.com/topics/jeff+dray"><![CDATA[Jeff Dray]]></category>
                                
            </item>
        <item>
        <title><![CDATA[Technology is not always the answer]]></title>
        <link><![CDATA[http://www.techrepublic.com/blog/helpdesk/technology-is-not-always-the-answer/1011]]></link>
        <s:doctype><![CDATA[Blog posts]]></s:doctype>
        <description><![CDATA[The real skill with using technology is to know when to rely on it and when to use the good old-fashioned human brain.]]></description>
        <guid><![CDATA[http://www.techrepublic.com/blog/helpdesk/technology-is-not-always-the-answer/1011]]></guid>
        <dc:creator><![CDATA[Jeff Dray]]></dc:creator>
        <pubDate>2009-09-21T12:01:01Z</pubDate>
                        <category domain="http://www.techrepublic.com/topics/call"><![CDATA[Call]]></category>
                <category domain="http://www.techrepublic.com/topics/americans+with+disabilities+act+%28ada%29"><![CDATA[Americans With Disabilities Act (ADA)]]></category>
                <category domain="http://www.techrepublic.com/topics/recruitment+%26+selection"><![CDATA[Recruitment & Selection]]></category>
                <category domain="http://www.techrepublic.com/topics/team+management"><![CDATA[Team Management]]></category>
                <category domain="http://www.techrepublic.com/topics/workforce+management"><![CDATA[Workforce Management]]></category>
                <category domain="http://www.techrepublic.com/topics/human+resources"><![CDATA[Human Resources]]></category>
                <category domain="http://www.techrepublic.com/topics/gender+and+diversity"><![CDATA[Gender And Diversity]]></category>
                <category domain="http://www.techrepublic.com/topics/management"><![CDATA[Management]]></category>
                <category domain="http://www.techrepublic.com/topics/jeff+dray"><![CDATA[Jeff Dray]]></category>
                                
            </item>
        <item>
        <title><![CDATA[Covering all the bases when you're in the field]]></title>
        <link><![CDATA[http://www.techrepublic.com/blog/helpdesk/covering-all-the-bases-when-youre-in-the-field/996]]></link>
        <s:doctype><![CDATA[Blog posts]]></s:doctype>
        <description><![CDATA[What can you do when your cell phone is fried and you are miles from the nearest landline? Kick yourself for a lack of planning and hope that you don't miss too many deadlines.]]></description>
        <guid><![CDATA[http://www.techrepublic.com/blog/helpdesk/covering-all-the-bases-when-youre-in-the-field/996]]></guid>
        <dc:creator><![CDATA[Jeff Dray]]></dc:creator>
        <pubDate>2009-09-14T20:00:14Z</pubDate>
                        <category domain="http://www.techrepublic.com/topics/phone"><![CDATA[Phone]]></category>
                <category domain="http://www.techrepublic.com/topics/telecom+%26+utilities"><![CDATA[Telecom & Utilities]]></category>
                <category domain="http://www.techrepublic.com/topics/help+desk"><![CDATA[Help Desk]]></category>
                <category domain="http://www.techrepublic.com/topics/pdas"><![CDATA[PDAs]]></category>
                <category domain="http://www.techrepublic.com/topics/it+operations"><![CDATA[It Operations]]></category>
                <category domain="http://www.techrepublic.com/topics/handhelds"><![CDATA[Handhelds]]></category>
                <category domain="http://www.techrepublic.com/topics/hardware"><![CDATA[Hardware]]></category>
                <category domain="http://www.techrepublic.com/topics/jeff+dray"><![CDATA[Jeff Dray]]></category>
                                
            </item>
        <item>
        <title><![CDATA[Ten ways to ensure that you finish work on time]]></title>
        <link><![CDATA[http://www.techrepublic.com/blog/helpdesk/ten-ways-to-ensure-that-you-finish-work-on-time/968]]></link>
        <s:doctype><![CDATA[Blog posts]]></s:doctype>
        <description><![CDATA[Working life is about surviving the 9 to 5 and making sure that there is some of you left for the next day.]]></description>
        <guid><![CDATA[http://www.techrepublic.com/blog/helpdesk/ten-ways-to-ensure-that-you-finish-work-on-time/968]]></guid>
        <dc:creator><![CDATA[Jeff Dray]]></dc:creator>
        <pubDate>2009-09-07T20:06:15Z</pubDate>
                        <category domain="http://www.techrepublic.com/topics/hour"><![CDATA[Hour]]></category>
                <category domain="http://www.techrepublic.com/topics/help+desk"><![CDATA[Help Desk]]></category>
                <category domain="http://www.techrepublic.com/topics/call+centers"><![CDATA[Call Centers]]></category>
                <category domain="http://www.techrepublic.com/topics/it+operations"><![CDATA[It Operations]]></category>
                <category domain="http://www.techrepublic.com/topics/jeff+dray"><![CDATA[Jeff Dray]]></category>
                                
            </item>
        <item>
        <title><![CDATA[Ten things they didn't tell you about mobile working]]></title>
        <link><![CDATA[http://www.techrepublic.com/blog/helpdesk/ten-things-they-didnt-tell-you-about-mobile-working/940]]></link>
        <s:doctype><![CDATA[Blog posts]]></s:doctype>
        <description><![CDATA[Jeff Dray reflects on the role of mobile networking in his work as a roving IT support pro and shares some of the mobility &quot;rules&quot; he's discovered over the years.]]></description>
        <guid><![CDATA[http://www.techrepublic.com/blog/helpdesk/ten-things-they-didnt-tell-you-about-mobile-working/940]]></guid>
        <dc:creator><![CDATA[Jeff Dray]]></dc:creator>
        <pubDate>2009-08-31T10:19:47Z</pubDate>
                        <category domain="http://www.techrepublic.com/topics/phone"><![CDATA[Phone]]></category>
                <category domain="http://www.techrepublic.com/topics/mobile"><![CDATA[Mobile]]></category>
                <category domain="http://www.techrepublic.com/topics/synchronisation"><![CDATA[Synchronisation]]></category>
                <category domain="http://www.techrepublic.com/topics/jeff"><![CDATA[Jeff]]></category>
                <category domain="http://www.techrepublic.com/topics/advertising+%26+promotion"><![CDATA[Advertising & Promotion]]></category>
                <category domain="http://www.techrepublic.com/topics/marketing"><![CDATA[Marketing]]></category>
                <category domain="http://www.techrepublic.com/topics/jeff+dray"><![CDATA[Jeff Dray]]></category>
                                
            </item>
        <item>
        <title><![CDATA[Jeff's top ten forwarded emails]]></title>
        <link><![CDATA[http://www.techrepublic.com/blog/helpdesk/jeffs-top-ten-forwarded-emails/921]]></link>
        <s:doctype><![CDATA[Blog posts]]></s:doctype>
        <description><![CDATA[Jeff Dray recounts his top ten forwarded emails. He's looking for your favorite candidates to add to the list.]]></description>
        <guid><![CDATA[http://www.techrepublic.com/blog/helpdesk/jeffs-top-ten-forwarded-emails/921]]></guid>
        <dc:creator><![CDATA[Jeff Dray]]></dc:creator>
        <pubDate>2009-08-24T13:31:37Z</pubDate>
                        <category domain="http://www.techrepublic.com/topics/picture"><![CDATA[Picture]]></category>
                <category domain="http://www.techrepublic.com/topics/jeff"><![CDATA[Jeff]]></category>
                <category domain="http://www.techrepublic.com/topics/e-mail"><![CDATA[E-mail]]></category>
                <category domain="http://www.techrepublic.com/topics/financial+services"><![CDATA[Financial Services]]></category>
                <category domain="http://www.techrepublic.com/topics/online+communications"><![CDATA[Online Communications]]></category>
                <category domain="http://www.techrepublic.com/topics/jeff+dray"><![CDATA[Jeff Dray]]></category>
                                
            </item>
        <item>
        <title><![CDATA[Regrets of having a good spam filter]]></title>
        <link><![CDATA[http://www.techrepublic.com/blog/helpdesk/regrets-of-having-a-good-spam-filter/899]]></link>
        <s:doctype><![CDATA[Blog posts]]></s:doctype>
        <description><![CDATA[Jeff Dray finds that his ISP's spam filter is working so well, he's grown nostalgic for some of the more outlandish email pitches that he used to receive. Do you have a favorite spam mail or phishing attempt?]]></description>
        <guid><![CDATA[http://www.techrepublic.com/blog/helpdesk/regrets-of-having-a-good-spam-filter/899]]></guid>
        <dc:creator><![CDATA[Jeff Dray]]></dc:creator>
        <pubDate>2009-08-17T14:38:10Z</pubDate>
                        <category domain="http://www.techrepublic.com/topics/inbox"><![CDATA[Inbox]]></category>
                <category domain="http://www.techrepublic.com/topics/spam+filter"><![CDATA[Spam Filter]]></category>
                <category domain="http://www.techrepublic.com/topics/internet"><![CDATA[Internet]]></category>
                <category domain="http://www.techrepublic.com/topics/cyberthreats"><![CDATA[Cyberthreats]]></category>
                <category domain="http://www.techrepublic.com/topics/spam"><![CDATA[Spam]]></category>
                <category domain="http://www.techrepublic.com/topics/e-mail"><![CDATA[E-mail]]></category>
                <category domain="http://www.techrepublic.com/topics/security"><![CDATA[Security]]></category>
                <category domain="http://www.techrepublic.com/topics/spam+and+phishing"><![CDATA[Spam And Phishing]]></category>
                <category domain="http://www.techrepublic.com/topics/online+communications"><![CDATA[Online Communications]]></category>
                <category domain="http://www.techrepublic.com/topics/jeff+dray"><![CDATA[Jeff Dray]]></category>
                                
            </item>
        <item>
        <title><![CDATA[It ain't what you do; it's the way you do it]]></title>
        <link><![CDATA[http://www.techrepublic.com/blog/helpdesk/it-aint-what-you-do-its-the-way-you-do-it/886]]></link>
        <s:doctype><![CDATA[Blog posts]]></s:doctype>
        <description><![CDATA[Yet again, support pro Jeff Dray finds that he needs to fix the customer as well as the technology to completely resolve an issue.]]></description>
        <guid><![CDATA[http://www.techrepublic.com/blog/helpdesk/it-aint-what-you-do-its-the-way-you-do-it/886]]></guid>
        <dc:creator><![CDATA[Jeff Dray]]></dc:creator>
        <pubDate>2009-08-10T17:12:35Z</pubDate>
                        <category domain="http://www.techrepublic.com/topics/machine"><![CDATA[Machine]]></category>
                <category domain="http://www.techrepublic.com/topics/blogging"><![CDATA[Blogging]]></category>
                <category domain="http://www.techrepublic.com/topics/internet"><![CDATA[Internet]]></category>
                <category domain="http://www.techrepublic.com/topics/jeff+dray"><![CDATA[Jeff Dray]]></category>
                                
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