jeff dray News and Other Resources

Articles

Proper info and tools can help you support users with dyslexia

May 13, 2003 7:00am PDT

You may not be aware that some of the users you support have dyslexia or that they may need some special tools to help them work more efficiently. Use these tips and tools to better serve your...

13 Latest comment by JimHM

Articles

Get IT Done: Ease the pain of network downtime by managing expectations

May 12, 2003 7:00am PDT

Help users and managers be prepared for planned and unplanned downtime

3 Latest comment by PeterACole-121374265

Articles

Build Your Skills: Create structured training for new help desk staffers

April 15, 2003 7:00am PDT

Bring new help desk staffers up to speed faster with these tips

6 Latest comment by jamesetuck@...

Articles

Novice net admins: Get off to a good start with these pointers

March 19, 2003 8:00am PST

It may be a time for tremendous growth and learning, but your first job as a net admin is rife with opportunity for mistakes. Experienced hand Jeff Dray offers advice to help you avoid some of the...

8 Latest comment by alpha03@...

Articles

Novice net admins: Sidestep problems with these simple rules

March 12, 2003 8:00am PST

In today's economy, new net admins may find they've been given the responsibilities normally imposed on experienced gurus who make the big bucks. It's a great opportunity for growth, but be sure...

55 Latest comment by ServerJockey

Articles

Product Review: Check out these free word processing programs

November 13, 2002 8:00am PST

Several free word processing applications are reviewed as substitutes for Microsoft Word

42 Latest comment by philcsw@...

Articles

Talking Shop: Choose the right training style for your help desk

November 6, 2002 8:00am PST

Implement the correct training program for you help desk

Downloads

isdnVigor128 X 4.0 (Mac)

August 4, 2002 12:00am PDT

Provided by: DrayTek Corp.

Articles

Carry a familiar object during job interviews

March 12, 2002 8:00am PST

The unfamiliar environment of many job interviews puts you (the interviewee) at a disadvantage. Find out how you can level the territorial playing field during your next interview.

35 Latest comment by Ed.Pilling

Articles

Trust: The key to working for a nontechnical boss

February 13, 2002 8:00am PST

Good managers need not be techies, but working for someone with little or no IT experience can be a challenge. Here's a tip to help you keep your sanity when working for a nontechnical IT manager.

25 Latest comment by OustTheFools

Articles

Learn to talk the talk when dealing with IT salespeople

January 30, 2002 8:00am PST

Before you buy another workstation or order an OS upgrade, make sure you?ve got our sales-spiel glossary close by. With this humorous guide to the real meanings behind the sales blather, you can...

7 Latest comment by geepwizzer@...

Articles

Consider the user before changing any settings

January 25, 2002 8:00am PST

IT support pros often forget that not everyone likes the same computer settings that they do. This article describes two examples of when such assumptions led to a preventable support call.

54 Latest comment by johnny50

Articles

Talking Shop: Cut through caller confusion with these three tips

January 9, 2002 8:00am PST

Use these tips to make help desk calls more efficient

41 Latest comment by KCbob

Articles

A techie's Christmas carol

December 24, 2001 8:00am PST

When four spirits visit one miserly old tech, his views of the holiday season and the IT industry change overnight. We hope you enjoy this lighthearted spoof of Charles Dickens' holiday classic.

33 Latest comment by Sterling "chip" Camden

Articles

How to hang up on users who hang on too long

November 12, 2001 8:00am PST

The help desk call went smoothly, and the problem is solved. So why are you still listening to the chatterbox on the other end of the phone line? Use these zany tips (at your own risk) to get off...

58 Latest comment by Tony Beresford

Articles

Don't install another computer without our new-user checklist

November 8, 2001 8:00am PST

Working in a fast-paced atmosphere can cause you to forget a few things every now and then, especially when it comes to setting up new users. Help new users get off to a flawless start by using...

7 Latest comment by NickNielsen

Articles

HDD imaging: Not just for the enterprise

October 29, 2001 8:00am PST

A failed hard drive can mean many hours of tedious work reinstalling a new drive. Whether you're an enterprise pro or small-time tech, make that chore a thing of the past by imaging your hard...

53 Latest comment by southwest@...

Articles

Talking Shop: Encourage users to keep clean desks

October 4, 2001 7:00am PDT

Learn from one techs cautionary tale about the perils of a messy workstation

15 Latest comment by starshapedcandiesnothing@...

Downloads

The 12 most dangerous species of help desk callers

September 19, 2001 12:00am PDT

Support techs are well aware that end users come in all shapes and sizes. Thanks to IT pro Jeff Dray, they now can be classified. Download this list of help desk caller species for a lighthearted...

Provided by: Jeff Dray