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jeff dray
(132 results)-
Blog Post
How to get around version differences in ActiveSync
March 24, 2010 9:47am PDT
Jeff Dray found two drivers that helps him address what he sees as one of the major drawbacks of Windows Mobile and ActiveSync.
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Blog Post
Tips for delivering presentations via your smartphone
February 8, 2010 9:36am PST
It's possible to give a PowerPoint presentation from your smartphone -- just make sure that you keep these rules in mind.
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Blog Post
Mastering the seven phases of a service call
October 27, 2009 6:48am PDT
Fixing the problem is only one part of the support visit. Jeff Dray outlines the seven phases of a service call. Following the same method for each ticket will help you tackle each task efficiently.
14 Latest comment by mohammed.poonawalla@...
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Blog Post
Beware of carefully engineered, manipulative customer service surveys
October 19, 2009 12:40pm PDT
Have you ever thought that you have been manipulated into answering survey questions to reflect a predetermined outcome? Be careful how your help desk surveys are worded.
3 Latest comment by Lee77
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Blog Post
How do you keep in touch with colleagues when you work from home?
October 12, 2009 11:06am PDT
Jeff Dray addresses the challenges of returning to work after a long absence. How do you get back in the swing of things?
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Blog Post
10 things they didn't tell you about mobile working
October 7, 2009 2:11pm PDT
Jeff Dray reflects on the role of mobile networking in his work as a roving IT support pro and shares some of the mobility "rules" he's discovered over the years.
4 Latest comment by Oz_Media
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Blog Post
Users in the wild: Some new species
October 5, 2009 1:16pm PDT
Jeff Dray loves to dissect the quirks and foibles of the customers he runs into during his support rounds. Here are a few "types" to add to the mix.
43 Latest comment by Royc_1
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Blog Post
Coping strategies for difficult customers
September 28, 2009 12:07pm PDT
Sometimes I have to give myself a little more motivation to face the customers. Here's one of my coping strategies.
3 Latest comment by kevaburg@...
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Blog Post
Technology is not always the answer
September 21, 2009 5:01am PDT
The real skill with using technology is to know when to rely on it and when to use the good old-fashioned human brain.
6 Latest comment by NotSoChiGuy
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Blog Post
Covering all the bases when you're in the field
September 14, 2009 1:00pm PDT
What can you do when your cell phone is fried and you are miles from the nearest landline? Kick yourself for a lack of planning and hope that you don't miss too many deadlines.
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Blog Post
Ten ways to ensure that you finish work on time
September 7, 2009 1:06pm PDT
Working life is about surviving the 9 to 5 and making sure that there is some of you left for the next day.
11 Latest comment by Chief-Tiff
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Blog Post
Ten things they didn't tell you about mobile working
August 31, 2009 3:19am PDT
Jeff Dray reflects on the role of mobile networking in his work as a roving IT support pro and shares some of the mobility "rules" he's discovered over the years.
16 Latest comment by N4AOF
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Blog Post
Jeff's top ten forwarded emails
August 24, 2009 6:31am PDT
Jeff Dray recounts his top ten forwarded emails. He's looking for your favorite candidates to add to the list.
25 Latest comment by lschick@...
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Blog Post
Regrets of having a good spam filter
August 17, 2009 7:38am PDT
Jeff Dray finds that his ISP's spam filter is working so well, he's grown nostalgic for some of the more outlandish email pitches that he used to receive. Do you have a favorite spam mail or...
21 Latest comment by darpoke
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Blog Post
It ain't what you do; it's the way you do it
August 10, 2009 10:12am PDT
Yet again, support pro Jeff Dray finds that he needs to fix the customer as well as the technology to completely resolve an issue.
11 Latest comment by NTRsupport
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Blog Post
Listening skills apply in all walks of life
August 3, 2009 8:35am PDT
When you're expecting sympathy and help it can be a shock to be reminded that you are the end user and not the expert.
9 Latest comment by SF_Pat
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Blog Post
Are you a technology early adopter or a wait-and-see?
July 20, 2009 2:17pm PDT
Our industry seems to divide into two camps: those who adopt every new thing immediately and those who are happy to wait until others have discovered or found fixes for the inevitable raft of...
29 Latest comment by LeonBA
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Blog Post
Jeff Dray's top 10 help desk calls
July 14, 2009 11:46am PDT
Having spent a number of years fielding help desk calls, Jeff Dray has accumulated quite a collection of clueless user stories. Here are 10 of his favorites.
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Blog Post
Get off on the right foot with support calls: How to begin
July 13, 2009 12:00pm PDT
If you bark at the users, they may bark back at you. If you want them to mew like pussy cats you have to give them a saucer of milk.
23 Latest comment by Roc Riz
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Blog Post
Jeff's top ten favorite help desk calls
July 6, 2009 11:15am PDT
Jeff's been reminiscing this week. He got to thinking about all those lovely, silly calls he has taken over the years and how they made him feel. Do you keep your own list of favorite calls?
109 Latest comment by ania_dublin

































