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outsourcing
(387 results)-
Case Studies
Telvista Keeps the Money Flowing
November 26, 2012 12:00am PST
The client's far-flung business was booming, rapid expansion brought with it rapid growth in customer contacts: over 25 million calls in 2004. Handling these calls were in-house agents and a...
Provided by: Telvista
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Case Studies
Major Internet Provider Speeds Up DSL Service
November 26, 2012 12:00am PST
A large telecom company had amassed a portfolio of five contact center outsourcing vendors. Following a thorough review of performance, capability, and pricing, Telvista was selected to continue...
Provided by: Telvista
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Case Studies
More Services From a Single Source
October 17, 2012 12:00am PDT
The SAP service provider is posting double-digit quarter-on-quarter growth rates with outsourcing and managed Services. Their challenges are multi-site private cloud for SAP systems and many other...
Provided by: VMW Games
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Case Studies
Bay Business Group: Accounting Firm Estimates $100,000 Savings by Moving to Cloud Desktop Solution
June 22, 2012 12:00am PDT
Bay Business Group is one of the leading providers of outsourced accounting services to 125 clients each month. Bay Business Group wanted to make it easier for staff to access the tools they need...
Provided by: Microsoft
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Case Studies
Estro Group: Childcare Provider Uses Cloud-Based IT Monitoring to Grow Business, Save Money
May 30, 2012 12:00am PDT
Estro Group cares a lot more about kids than computers. But as this childcare services business grew to nearly 600 locations across the Netherlands, its burgeoning IT infrastructure emerged as a...
Provided by: Microsoft
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Case Studies
Engine Informática Offers SAP Software as a Service With IBM
May 30, 2012 12:00am PDT
Brazil, Engine Informática offers outsourcing, call center management, multiplatform business solutions and other professional services. Brazil-based Engine Informática specializes in the...
Provided by: IBM
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Case Studies
Leading Security Software Vendor Partners With Luxoft to Test Its Flagship Products
February 6, 2012 12:00am PST
Kaspersky Lab is one of the world's largest IT security solutions providers, offering comprehensive protection against all forms of IT threats such as viruses, spyware, hackers and spam. Their...
Provided by: LUXOFT
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Case Studies
Greenfield Wireless Innovator Outsources Mission-Critical Functions to Amdocs for Rapid Success
January 19, 2012 12:00am PST
In the highly competitive Canadian wireless market, Mobilicity has a very innovative business model for its operational and IT strategy: outsourcing virtually all of its mission-critical...
Provided by: Amdocs
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Case Studies
Enjoying Fast ROI With 15-Day Application Integration
December 1, 2011 12:00am PST
This Communications as a Service (CaaS) provider partners with businesses of all sizes for IT infrastructure outsourcing and augmentation. Companies today can benefit from adopting cloud-based...
Provided by: IBM
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Case Studies
Cloud Computing for Real: With VCloud Director for New Business Models
November 9, 2011 12:00am PST
managedhosting.de GmbH is owner-operated and based in Berlin. For over 150 customers from industry, banks, publishing, government agencies, aviation and aerospace, and the education sector, it...
Provided by: VMware
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Case Studies
Call Center Services Provider Guarantees 99.999 Percent Uptime Assurance for Its SaaS Platform
July 13, 2011 12:00am PDT
The economy has accelerated many companies' willingness to outsource applications to control costs and gain flexibility. Despite perceived risks, even critical applications are becoming candidates...
Provided by: Stratus Technologies
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Case Studies
Global Solutions, Outsourcing Services Provider Extends Virtualization to Deliver Self-Service Cloud Environment
June 29, 2011 12:00am PDT
Global IT systems to drive competitive business value: that is the essence of what Siemens IT Solutions and Services delivers to customers in more than 40 countries around the world. Siemens IT...
Provided by: VMware
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Case Studies
Siemens IT Solutions and Services Optimizes Backup for More Than 1,000 Databases With NetApp Snap Creator
June 6, 2011 12:00am PDT
Siemens IT Solutions and Services is a European based premium player providing state-of-the-art IT solutions and delivering outsourcing services with global reach. Their challenge is to...
Provided by: NetApp
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Case Studies
Leading European Telecoms Operator
May 5, 2011 12:00am PDT
The company provides high-quality fixed and mobile telephony, Internet and digital television services and products, and is an all-round provider of ICT services for consumers. It also provides an...
Provided by: Capgemini
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Case Studies
Hyundai Construction Equipment Gains Business Agility With TCS' State-of-The-art HRO Platform
March 30, 2011 12:00am PDT
Hyundai Construction Equipment (HCE), a division of Hyundai Heavy Industries Limited, was looking to outsource its HR processes to a reliable partner who could ensure security and compliance. In...
Provided by: Tata Consultancy Services
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Case Studies
Leading Worldwide Provider of Test and Measurement Outsources Its Product Engineering Requirements to TCS
March 3, 2011 12:00am PST
In an attempt to remain competitive in the aggressive and rapidly changing test and measurement market, TCS' client, a global provider of high technology solutions to the cellular and broadband...
Provided by: Tata Consultancy Services
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Case Studies
Improving Global Call Center Operations Through IT Transformation
February 25, 2011 12:00am PST
Based in Cinisello Balsamo, Italy, Call & Call Holding is the parent company of a network of call and contact centers distributed throughout Italy. With around 2800 operators and 1600...
Provided by: IBM
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Case Studies
Affiliated Computer Services: Hosting Provider Cuts Costs, Enhances Performance With Mission-Critical Platform
February 14, 2011 12:00am PST
Affiliated Computer Services (ACS), a Xerox subsidiary, is in the highly competitive business of providing hosted services to enterprise customers worldwide. The company has offerings as diverse...
Provided by: Microsoft
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Case Studies
Advantage Sales and Marketing: Sales and Marketing Agency Saves 70 Percent With Unified Communications Solution
January 21, 2011 12:00am PST
Advantage Sales and Marketing, a national outsourced sales and marketing organization for consumer packaged goods manufacturers and others, was dissatisfied with one of its own outsourced...
Provided by: Microsoft
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Case Studies
Fujitsu Services Plus - Helping Arnott's to Transform Its Business
January 1, 2011 12:00am PST
As Australia's favourite biscuit maker for more than 135 years Arnott's is a local icon. In recent years, Arnott's has faced cutthroat competition in the Australian grocery market, including a...
Provided by: Fujitsu
