recruitment & staffing News and Other Resources

White Papers

The Issue: Why and How Outsourcing Management and Governance Is Critical to Outsourcing Success

December 5, 2006 12:00am PST

Organizations undertaking Information Technology and Business Process Outsourcing (ITO/BPO) are typically focused on "doing the deal." Yet, arguably the hardest part of outsourcing occurs after...

Provided by: EquaTerra

White Papers

Outsourcing Management Software Tools: Executive Point of View

December 1, 2006 12:00am PST

Large-scale, complex outsourcing deals have produced equally complex management issues that are often difficult to handle, and in response, numerous third-party Outsourcing Management (OM) tools...

Provided by: EquaTerra

Downloads

RecruitOffice DB Full Version 2.0.101 (Windows)

September 27, 2006 12:00am PDT

RecruitOffice DB is a Web-based staffing, recruitment management system that streamlines your sourcing, screening, clients (employers) management and candidate (job seekers) management process so...

Provided by: Takveen

Downloads

TechRepublic Power Checklist: Configuring a Laptop for Mobile Use

August 21, 2006 12:00am PDT

Does your company have a mobile workforce? Does your company have even a single employee who carries a laptop to and from home? When it comes to identity theft as a result of the theft of a...

Provided by: TechRepublic Pro

Whitepapers

Managed Services Demystified - An Overview for Telecom Service Providers

August 1, 2006 12:00am PDT

Facing increasing competition and commoditization from traditional telecom products, service providers are either in the process of or planning for the move to next generation, converged, network...

Provided by: Alcatel-Lucent

White Papers

Outsourcing Best Practices - A Primer on Outsourcing Governance

August 1, 2006 12:00am PDT

The cardinal sin of outsourcing governance is one of focusing entirely on the mechanics and the price. By doing that one may miss the true potential of the relationship. So spend the time and...

Provided by: OneNeck IT Services

Discussion Threads

Help Desk/Call Center Staffing

May 31, 2006 9:16am PDT

Help Desk/Call Center Staffing We are investigating the use of our internal Help Desk to support external users of a new web-based service offering. I am familiar with staffing levels for...

8 Started by dckane | Latest comment by mathierg@...

Discussion Threads

IT Staff Ratio

May 30, 2006 12:32pm PDT

There is no industry standard It depends on a number of factors: 1) role of the IT support staff - what do they do, this varies extensively from place to place. 2) complexity of the environment....

92 Started by samir.dave@... | Latest comment by rdwngs31

Discussion Threads

Staffing levels for technical specialists

May 30, 2006 7:46am PDT

Staffing levels for technical specialists As much as possible we like to spread around knowledge so even the deepest and most valuable technical specialists on staff get to take an occasional...

2 Started by pmoleski@... | Latest comment by silvahedd@...

Book Chapters

Design an effective wireless LAN

May 23, 2006 12:00am PDT

This sample chapter from The Business Case for Enterprise-Class Wireless LANs explores the principles underlying sound WLAN architecture, identifies design considerations specific to WLANS and...

Provided by: Cisco Press

Discussion Threads

Should I use a IT staffing agency?

March 10, 2006 1:55am PST

Should I use a IT staffing agency? Looking for permanent, full time work (not contract work).I've been sending out resumes on my own and have been getting some bites. Recently two IT staffing...

43 Started by zegna250 | Latest comment by CypressKnee

Downloads

s2 (s~quad) Small Business Edition 1.0.05 (Windows)

February 26, 2006 12:00am PST

s2 (s~quad) is a powerful and time saving Excel-based software for employee scheduling. All you need to do is to define your staffing need and your employees availabilities. s2 (s~quad) will...

Provided by: orangepoint|solutions

Downloads

TechRepublic Pro's Business Case Template: New IT Manager

February 24, 2006 12:00am PST

IT managers are a critical part of the IT team and the organization. Oftentimes, the top IT manager is a member of the executive staff. In that role, the IT manager must be able to communicate...

Provided by: TechRepublic Pro

Discussion Threads

Call Center Forecasting

January 19, 2006 6:20pm PST

Call Center Forecasting I'm a new manager in an organization that is trying determine the appropriate staffing levels for a Help Desk/Call Center support team. We have some idea of how many...

6 Started by Tadhg | Latest comment by waqas.mehmood@...

White Papers

Creating an Execution Culture: A Leader's Most Important Job

January 6, 2006 12:00am PST

Execution is the biggest issue facing organizations and something no one has satisfactorily explained. It is a culture with a specific set of behaviors, processes and techniques. More than...

Provided by: Leadership Advantage

Discussion Threads

Resources for building your own consultancy

December 23, 2005 7:30am PST

Resources for building your own consultancy I am building a consultancy that has been somewhat dormant but has a good resume/pedigree. We have been quiet in the local marketplace as we have all...

2 Started by CIO at Alphabetas | Latest comment by arvindkashyap

Discussion Threads

Size of IT Staff

October 6, 2005 5:58am PDT

Size of IT Staff I am a fairly new IT director at this organization. I am designing a new infrastructure and I am adding services. I would like to know if anyone has references for IT department...

263 Started by trtjj@... | Latest comment by liuqiliang@...

Discussion Threads

Staffing Ratios Anyone?

July 26, 2005 7:52am PDT

Staffing Ratios Anyone? Does anyone have an industry respected source for desktop support technician staffing ratios. I currently have 2 technicians supporting 550 users (over half are engineers)...

15 Started by Director/IT | Latest comment by truttman@...

Discussion Threads

staffing justification

June 17, 2005 6:54am PDT

staffing justification I'm IT Director for a non profit. Total staff numbers close to 100. I have 48-55 users spread over 3 separate locations and 50-60 pieces of hardware to take care of. I'm...

9 Started by pvdcats | Latest comment by suresh_subramaniam@...

Downloads

Required reading for help desk managers

June 17, 2005 12:00am PDT

The books on our required reading list for help desk managers offer valuable information for new IT managers and seasoned leaders. Compiled by an IT veteran with 10 years management experience,...

Provided by: TechRepublic