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Whitepapers
RiskRanker: Scalable and Accurate Zero-Day Android Malware Detection
June 29, 2012 12:00am PDT
Smartphone sales have recently experienced explosive growth. Their popularity also encourages malware authors to penetrate various mobile marketplaces with malicious applications (or apps). These...
Provided by: Association for Computing Machinery
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Discussion Threads
Ultrabooks: ipad killer or what Netbooks were supposed to be
June 28, 2012 8:26am PDT
Ultrabooks: ipad killer or what Netbooks were supposed to be I hate to admit it, but is the whole industry chasing Apple? Tablet sales are replacing low-cost laptops and the Mac Book Air is a...
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Whitepapers
Clipper Group: Storwize V7000 capitalizes on Real-time Compression and other extended features for IT Optimization as the best mid-range platform for key business applications
June 27, 2012 12:00am PDT
When you go into the supermarket do you ever wonder how many different products are on the shelves? Do you wonder how they determine what goes on each shelf? All of the shelves are shared among...
Provided by: IBM Corp.
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Case Studies
Adobe Improves Scalability and Performance With SAP Applications and IBM Cloud-Based Solutions
June 27, 2012 12:00am PDT
Adobe Systems Incorporated (Adobe) provides tools and services that enable its customers to create groundbreaking digital content. As the number and variety of digital publishing platforms...
Provided by: IBM Deutschland GmbH
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Discussion Threads
Infographic: Apple rules U.S. smartphone market
June 20, 2012 1:08pm PDT
Infographic: Apple rules U.S. smartphone market article root Consider... Android Phones to iOS phones is a different story Duh.... Slow day? No other iPhone news? Which brand? Looks like it's...
9 Started by zazimi | Latest comment by Alex Silva
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Whitepapers
Engaging Your Customers in the Social Era
June 19, 2012 12:00am PDT
Top companies now know that social media is a powerful way to listen to their customers. Failing to go beyond just listening to customers on social media leaves an even greater opportunity...
Provided by: Salesforce.com
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Whitepapers
The Science of Social Listening for Customer Experience
June 19, 2012 12:00am PDT
Customers today expect immediate service and fast resolutions from the social web. These conversations are happening right now, on millions of sites, among millions of people. Are you listening?...
Provided by: Salesforce.com
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Whitepapers
Complimentary Gartner MQ report for CRM Customer Service
June 19, 2012 12:00am PDT
Business requirements for customer-centricity start with consistent customer service across all channels, including social ones. Gartner's 2012 Magic Quadrant for CRM Customer Service Contact...
Provided by: Salesforce.com
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Whitepapers
Get CRM Magazine's 2012 Service Leader Award Report
June 19, 2012 12:00am PDT
See how the Salesforce Service Cloud took home top honors in the categories of Customer Case Management and Web Support in the March 2012 issue of CRM Magazine. Plus, read how Salesforce helped...
Provided by: Salesforce.com
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Podcasts
Delight Customers Across Every Channel - Watch Demo
June 19, 2012 12:00am PDT
Find ways to reduce costs, enhance the customer experience and grow loyalty. Join Ally Bank, E*Trade, Home Depot, Starbucks and more than 17,000 other companies who chose the Service Cloud to...
Provided by: Salesforce.com
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Whitepapers
A First Look at Cellular Machine-to-Machine Traffic - Large Scale Measurement and Characterization
June 15, 2012 12:00am PDT
Cellular network based Machine-To-Machine (M2M) communication is fast becoming a market-changing force for a wide spectrum of businesses and applications such as telematics, smart metering,...
Provided by: Association for Computing Machinery
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Webcasts
Smarter Commerce: Redefining Business in the Age of the Customer
June 15, 2012 12:00am PDT
Selling products to customer is just the beginning. Due to vast amounts of information, customer feedback and multiple sales channels available to consumers online, the simple idea of commerce has...
Provided by: IBM
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Whitepapers
Genetic Algorithm an Intelligent Approach for Routing
June 11, 2012 12:00am PDT
Genetic algorithm approaches are adaptive heuristic search algorithms based on evolutionary ideas of natural selection and genetics. This paper focuses on different areas in computer networks...
Provided by: International Journal of Computer Applications
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Case Studies
IT Firm Enhances Capabilities in Diversity Initiative, Wins $5 Million Federal Contract
June 7, 2012 12:00am PDT
Idea Entity wanted to pursue opportunities in the federal government sector, but with limited experience in federal contracting, the IT development and consulting firm found it difficult to...
Provided by: Microsoft
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Discussion Threads
Total Google immersion possible with enterprise-ready Chromebook and Chromebox
June 5, 2012 4:11pm PDT
Total Google immersion possible with enterprise-ready Chromebook and Chromebox article root Ya. Right. And who will use Chromebook and Chromebox? Chromebook has been out for awhile and was an...
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Whitepapers
Customer and User Requirements Modeling Enhanced Software Development
June 1, 2012 12:00am PDT
There are many device industry is globalizing. As part of that trend, companies are developing products for sale worldwide rather than developing devices just for a particular market. This shift...
Provided by: IJCER
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Whitepapers
Mobile Agent Architecture for Intelligent Product to Increase the Effectiveness in End of Life Management
June 1, 2012 12:00am PDT
Sweep the entire product lifecycle information from design to recycling is the great challenge to overcome in manufacturing worldwide. Actually, managing product after-sales information is a key...
Provided by: International Journal of Computer Applications
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Case Studies
Astaro - A Sophos Company Implements Easy Cloud Integration
June 1, 2012 12:00am PDT
Sophos, was one of the first businesses in Germany to embrace Salesforce cloud-based Customer Relationship Management (CRM) technology on a large scale. To develop more integrated business...
Provided by: IBM
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Case Studies
Omnicell: Healthcare Solutions Provider Eases Customer Data Collection, Boosts Agility
May 29, 2012 12:00am PDT
The Omnicell field sales force works directly with clinicians inside hospitals and other care settings, where they are sometimes unable to connect to the Internet for extended periods of time....
Provided by: Microsoft
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Blog Post
Obtaining referrals from your clients
May 28, 2012 9:16pm PDT
Chip Camden shares advice on asking clients for referrals, giving clients a referral incentive, and collecting electronic referrals via email or social network post.
6 Latest comment by Greg Miliates
