service desk News and Other Resources

Whitepapers

How Mobility Is Transforming Industries - Report by Harvard Business Review

June 6, 2013 12:00am PDT

Utilities, health care, financial services, retailers and other leading adopters are reworking their mobile strategies to take advantage of the latest technologies. Discover how these companies in...

Provided by: SAP

Whitepapers

Web Threats Expose Businesses to Data Loss Commissioned Study

June 4, 2013 12:00am PDT

Webroot recently conducted research to assess the state of the Web security layer in organizations throughout the United States and the United Kingdom. The study—which focused on companies that...

Provided by: Webroot Software

Blog Post

Big Data and the cloud throw down the guantlet for IT department

May 12, 2013 7:25am PDT

IT/business alignment has gone from something you should consider to further your IT department to something you should do to keep your IT department employed.

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Blog Post

A strategy to improve application development

May 10, 2013 12:19pm PDT

Following these strategies will help ensure the business value of your app development projects.

Whitepapers

The Economist Report: Scaling SMEs - Building a flexible platform for growth

May 9, 2013 12:00am PDT

This report by the Economist Intelligence Unit discusses how highgrowth small and mid-sized enterprises (SMEs) are scaling their organisations to provide resources for growth whilst ensuring...

Provided by: SAP

Discussion Threads

Apps for the data center technician's iPhone

May 3, 2013 5:26am PDT

Apps for the data center technician's iPhone article root Don't forget about http://www.get-console.com/ Get Console is a portable field engineer app that runs on Apple iPad and iPhone, enabling...

2 Started by mobilejray | Latest comment by jcbronson@...

Discussion Threads

10 timesaving strategies for the help desk

April 23, 2013 11:07am PDT

10 timesaving strategies for the help desk article root Re #5 & #6 Re #5 If the user is having a problem with an application, what would wiping the HD and reinstalling Windows accomplish? Re #6...

12 Started by n2add@... | Latest comment by bluwhale

Discussion Threads

10 timesaving strategies for the help desk

April 21, 2013 6:58pm PDT

10 timesaving strategies for the help desk article root ccdeal.net Wonderful. Share a website with you , ( http://www.ccdeal.net/ ) Believe you will love it. We accept any form of payment. -

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Blog Post

10 timesaving strategies for the help desk

April 19, 2013 5:00am PDT

Vague descriptions, off-the-wall requests, and ad hoc 'quick questions' can slow help desk operations to a crawl. Try these tricks to remove obstacles and speed things up.

12 Latest comment by bluwhale

Blog Post

Cloud app integrations extend the Do social platform's value

March 18, 2013 9:33pm PDT

The Do app now integrates with cloud applications, including Dropbox and Google Drive. Find out how the integrations promote better project/task management and collaborations.

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Whitepapers

The Future of the Service Desk

March 5, 2013 12:00am PST

The speed of technical innovation is accelerating with consequences both scary and exciting for IT service desks and customer contact centres. "Today phones have voice recognition, plan the...

Provided by: GoToAssist

Blog Post

10 things you can do to improve your application development

February 27, 2013 1:13pm PST

The dev landscape is changing to accommodate the demands of today's apps. These strategies will help ensure the business value of your development projects.

Whitepapers

Reducing profile corruption - Cutting costs and increasing productivity

February 21, 2013 12:00am PST

User Profile Corruption is one the most costly, and common aspects of desktop management. It is a time-consuming IT task which also impacts the business through loss of user productivity and high...

Provided by: AppSense