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    <title><![CDATA[service desk on TechRepublic ]]></title>
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    <lastBuildDate>2013-06-19T11:31:51-07:00</lastBuildDate>
        <item>
        <title><![CDATA[How Mobility Is Transforming Industries - Report by Harvard Business Review]]></title>
        <link><![CDATA[http://www.techrepublic.com/whitepapers/how-mobility-is-transforming-industries-report-by-harvard-business-review/32899963]]></link>
        <s:doctype><![CDATA[Whitepapers]]></s:doctype>
        <description><![CDATA[Utilities, health care, financial services, retailers and other leading adopters are reworking their mobile strategies to take advantage of the latest technologies. Discover how these companies in leading industries are capitalizing on mobile technology to provide greater competitive advantage sooner rather than later. It is more than the ability to shift employees from being desk-bound to...]]></description>
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        <dc:creator><![CDATA[]]></dc:creator>
        <pubDate>2013-06-06T07:00:00Z</pubDate>
                                        
            </item>
        <item>
        <title><![CDATA[Web Threats Expose Businesses to Data Loss Commissioned Study]]></title>
        <link><![CDATA[http://www.techrepublic.com/whitepapers/web-threats-expose-businesses-to-data-loss-commissioned-study/32899909]]></link>
        <s:doctype><![CDATA[Whitepapers]]></s:doctype>
        <description><![CDATA[Webroot recently conducted research to assess the state of the Web security layer in organizations throughout the United States and the United Kingdom. The study&mdash;which focused on companies that currently have a Web security solution or plan to deploy one in 2013&mdash;found that Web-borne attacks are impacting businesses, with the majority of them reporting significant impacts in the form of...]]></description>
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        <dc:creator><![CDATA[]]></dc:creator>
        <pubDate>2013-06-04T07:00:00Z</pubDate>
                                        
            </item>
        <item>
        <title><![CDATA[Big Data and the cloud throw down the guantlet for IT department]]></title>
        <link><![CDATA[http://www.techrepublic.com/blog/tech-manager/big-data-and-the-cloud-throw-down-the-guantlet-for-it-department/8275]]></link>
        <s:doctype><![CDATA[Blog posts]]></s:doctype>
        <description><![CDATA[IT/business alignment has gone from something you should consider to further your IT department to something you should do to keep your IT department employed.]]></description>
        <guid><![CDATA[http://www.techrepublic.com/blog/tech-manager/big-data-and-the-cloud-throw-down-the-guantlet-for-it-department/8275]]></guid>
        <dc:creator><![CDATA[Toni Bowers]]></dc:creator>
        <pubDate>2013-05-12T14:25:41Z</pubDate>
                        <category domain="http://www.techrepublic.com/topics/information+technology"><![CDATA[Information Technology]]></category>
                <category domain="http://www.techrepublic.com/topics/big+data"><![CDATA[Big Data]]></category>
                <category domain="http://www.techrepublic.com/topics/business+owner"><![CDATA[Business Owner]]></category>
                <category domain="http://www.techrepublic.com/topics/help+desk"><![CDATA[Help Desk]]></category>
                <category domain="http://www.techrepublic.com/topics/strategy"><![CDATA[Strategy]]></category>
                <category domain="http://www.techrepublic.com/topics/it+operations"><![CDATA[It Operations]]></category>
                <category domain="http://www.techrepublic.com/topics/management"><![CDATA[Management]]></category>
                <category domain="http://www.techrepublic.com/topics/toni+bowers"><![CDATA[Toni Bowers]]></category>
                                
            </item>
        <item>
        <title><![CDATA[A strategy to improve application development]]></title>
        <link><![CDATA[http://www.techrepublic.com/blog/ios-app-builder/a-strategy-to-improve-application-development/658]]></link>
        <s:doctype><![CDATA[Blog posts]]></s:doctype>
        <description><![CDATA[Following these strategies will help ensure the business value of your app development projects.]]></description>
        <guid><![CDATA[http://www.techrepublic.com/blog/ios-app-builder/a-strategy-to-improve-application-development/658]]></guid>
        <dc:creator><![CDATA[Guest Contributor]]></dc:creator>
        <pubDate>2013-05-10T19:19:18Z</pubDate>
                        <category domain="http://www.techrepublic.com/topics/strategy"><![CDATA[Strategy]]></category>
                <category domain="http://www.techrepublic.com/topics/information+technology"><![CDATA[Information Technology]]></category>
                <category domain="http://www.techrepublic.com/topics/performance"><![CDATA[Performance]]></category>
                <category domain="http://www.techrepublic.com/topics/application+developer"><![CDATA[Application Developer]]></category>
                <category domain="http://www.techrepublic.com/topics/app"><![CDATA[App]]></category>
                <category domain="http://www.techrepublic.com/topics/app+development"><![CDATA[App Development]]></category>
                <category domain="http://www.techrepublic.com/topics/help+desk"><![CDATA[Help Desk]]></category>
                <category domain="http://www.techrepublic.com/topics/software+development"><![CDATA[Software Development]]></category>
                <category domain="http://www.techrepublic.com/topics/ria"><![CDATA[RIA]]></category>
                <category domain="http://www.techrepublic.com/topics/call+centers"><![CDATA[Call Centers]]></category>
                <category domain="http://www.techrepublic.com/topics/development+tools"><![CDATA[Development Tools]]></category>
                <category domain="http://www.techrepublic.com/topics/application+development"><![CDATA[Application Development]]></category>
                <category domain="http://www.techrepublic.com/topics/it+operations"><![CDATA[It Operations]]></category>
                <category domain="http://www.techrepublic.com/topics/software%252Fweb+development"><![CDATA[Software/Web Development]]></category>
                <category domain="http://www.techrepublic.com/topics/guest+contributor"><![CDATA[Guest Contributor]]></category>
                                
            </item>
        <item>
        <title><![CDATA[The Economist Report: Scaling SMEs - Building a flexible platform for growth]]></title>
        <link><![CDATA[http://www.techrepublic.com/whitepapers/the-economist-report-scaling-smes-building-a-flexible-platform-for-growth/32892681]]></link>
        <s:doctype><![CDATA[Whitepapers]]></s:doctype>
        <description><![CDATA[This report by the Economist Intelligence Unit discusses how highgrowth small and mid-sized enterprises (SMEs) are scaling their organisations to provide resources for growth whilst ensuring flexibility to respond quickly to changes in market conditions; the role of technology in scaling SMEs; and success factors in scaling headcount. The findings of this briefing paper are based on desk...]]></description>
        <guid><![CDATA[http://www.techrepublic.com/whitepapers/the-economist-report-scaling-smes-building-a-flexible-platform-for-growth/32892681]]></guid>
        <dc:creator><![CDATA[]]></dc:creator>
        <pubDate>2013-05-09T07:00:00Z</pubDate>
                        <category domain="http://www.techrepublic.com/topics/economist"><![CDATA[Economist]]></category>
                <category domain="http://www.techrepublic.com/topics/small+and+medium+enterprise"><![CDATA[Small And Medium Enterprise]]></category>
                <category domain="http://www.techrepublic.com/topics/smb%252Fsme"><![CDATA[Smb/Sme]]></category>
                                
            </item>
        <item>
        <title><![CDATA[Apps for the data center technician's iPhone]]></title>
        <link><![CDATA[http://www.techrepublic.com/forum/discussions/102-403695]]></link>
        <s:doctype><![CDATA[BLOG_DISCUSSION_TYPE]]></s:doctype>
        <description><![CDATA[Apps for the data center technician's iPhonearticle rootDon't forget about http://www.get-console.com/Get Console is a portable field engineer app that runs on Apple iPad and iPhone, enabling Serial, Telnet and SSH connectivity to devices in the]]></description>
        <guid><![CDATA[http://www.techrepublic.com/forum/discussions/102-403695]]></guid>
        <dc:creator><![CDATA[]]></dc:creator>
        <pubDate>2013-05-03T12:26:01Z</pubDate>
                        <category domain="http://www.techrepublic.com/topics/apple+iphone"><![CDATA[Apple iPhone]]></category>
                <category domain="http://www.techrepublic.com/topics/subnet"><![CDATA[Subnet]]></category>
                <category domain="http://www.techrepublic.com/topics/service+desk"><![CDATA[Service Desk]]></category>
                <category domain="http://www.techrepublic.com/topics/firmware"><![CDATA[Firmware]]></category>
                <category domain="http://www.techrepublic.com/topics/app"><![CDATA[App]]></category>
                                
            </item>
        <item>
        <title><![CDATA[10 timesaving strategies for the help desk]]></title>
        <link><![CDATA[http://www.techrepublic.com/forum/discussions/102-403409]]></link>
        <s:doctype><![CDATA[BLOG_DISCUSSION_TYPE]]></s:doctype>
        <description><![CDATA[10 timesaving strategies for the help deskarticle rootRe #5 &amp; #6Re #5 If the user is having a problem with an application, what would wiping the HD and reinstalling Windows accomplish? Re #6  (I read this in a novel years ago) A meeting should]]></description>
        <guid><![CDATA[http://www.techrepublic.com/forum/discussions/102-403409]]></guid>
        <dc:creator><![CDATA[]]></dc:creator>
        <pubDate>2013-04-23T18:07:02Z</pubDate>
                        <category domain="http://www.techrepublic.com/topics/help+desk"><![CDATA[Help Desk]]></category>
                                
            </item>
        <item>
        <title><![CDATA[10 timesaving strategies for the help desk]]></title>
        <link><![CDATA[http://www.techrepublic.com/forum/discussions/102-403375]]></link>
        <s:doctype><![CDATA[BLOG_DISCUSSION_TYPE]]></s:doctype>
        <description><![CDATA[10 timesaving strategies for the help deskarticle rootccdeal.netWonderful.Share a website with you ,( http://www.ccdeal.net/ )Believe you will love it.We accept any form of payment.-]]></description>
        <guid><![CDATA[http://www.techrepublic.com/forum/discussions/102-403375]]></guid>
        <dc:creator><![CDATA[]]></dc:creator>
        <pubDate>2013-04-22T01:58:17Z</pubDate>
                        <category domain="http://www.techrepublic.com/topics/help+desk"><![CDATA[Help Desk]]></category>
                                
            </item>
        <item>
        <title><![CDATA[10 timesaving strategies for the help desk]]></title>
        <link><![CDATA[http://www.techrepublic.com/blog/10things/10-timesaving-strategies-for-the-help-desk/3687]]></link>
        <s:doctype><![CDATA[Blog posts]]></s:doctype>
        <description><![CDATA[Vague descriptions, off-the-wall requests, and ad hoc 'quick questions' can slow help desk operations to a crawl. Try these tricks to remove obstacles and speed things up.]]></description>
        <guid><![CDATA[http://www.techrepublic.com/blog/10things/10-timesaving-strategies-for-the-help-desk/3687]]></guid>
        <dc:creator><![CDATA[Brien Posey]]></dc:creator>
        <pubDate>2013-04-19T12:00:25Z</pubDate>
                        <category domain="http://www.techrepublic.com/topics/strategy"><![CDATA[Strategy]]></category>
                <category domain="http://www.techrepublic.com/topics/help+desk"><![CDATA[Help Desk]]></category>
                <category domain="http://www.techrepublic.com/topics/call+centers"><![CDATA[Call Centers]]></category>
                <category domain="http://www.techrepublic.com/topics/it+operations"><![CDATA[It Operations]]></category>
                <category domain="http://www.techrepublic.com/topics/jody+gilbert"><![CDATA[Jody Gilbert]]></category>
                                
            </item>
        <item>
        <title><![CDATA[Cloud app integrations extend the Do social platform's value]]></title>
        <link><![CDATA[http://www.techrepublic.com/blog/project-management/cloud-app-integrations-extend-the-do-social-platforms-value/5733]]></link>
        <s:doctype><![CDATA[Blog posts]]></s:doctype>
        <description><![CDATA[The Do app now integrates with cloud applications, including Dropbox and Google Drive. Find out how the integrations promote better project/task management and collaborations.]]></description>
        <guid><![CDATA[http://www.techrepublic.com/blog/project-management/cloud-app-integrations-extend-the-do-social-platforms-value/5733]]></guid>
        <dc:creator><![CDATA[Will Kelly]]></dc:creator>
        <pubDate>2013-03-19T04:33:36Z</pubDate>
                        <category domain="http://www.techrepublic.com/topics/salesforce.com+inc."><![CDATA[Salesforce.com Inc.]]></category>
                <category domain="http://www.techrepublic.com/topics/google+inc."><![CDATA[Google Inc.]]></category>
                <category domain="http://www.techrepublic.com/topics/dropbox"><![CDATA[Dropbox]]></category>
                <category domain="http://www.techrepublic.com/topics/task"><![CDATA[Task]]></category>
                <category domain="http://www.techrepublic.com/topics/team"><![CDATA[Team]]></category>
                <category domain="http://www.techrepublic.com/topics/integration"><![CDATA[Integration]]></category>
                <category domain="http://www.techrepublic.com/topics/do.com"><![CDATA[Do.com]]></category>
                <category domain="http://www.techrepublic.com/topics/help+desk"><![CDATA[Help Desk]]></category>
                <category domain="http://www.techrepublic.com/topics/it+operations"><![CDATA[It Operations]]></category>
                <category domain="http://www.techrepublic.com/topics/mary+weilage"><![CDATA[Mary Weilage]]></category>
                                
            </item>
        <item>
        <title><![CDATA[The Future of the Service Desk]]></title>
        <link><![CDATA[http://www.techrepublic.com/whitepapers/the-future-of-the-service-desk/32874675]]></link>
        <s:doctype><![CDATA[Whitepapers]]></s:doctype>
        <description><![CDATA[The speed of technical innovation is accelerating with consequences both scary and exciting for IT service desks and customer contact centres.&quot;Today phones have voice recognition, plan the fastest routes to your destination and unlock simply by looking at them. If we have come this far in 10 years, how far will we go in the next 10?&quot;Download this white paper brought to you by Citrix...]]></description>
        <guid><![CDATA[http://www.techrepublic.com/whitepapers/the-future-of-the-service-desk/32874675]]></guid>
        <dc:creator><![CDATA[]]></dc:creator>
        <pubDate>2013-03-05T08:00:00Z</pubDate>
                        <category domain="http://www.techrepublic.com/topics/citrix+online"><![CDATA[Citrix Online]]></category>
                <category domain="http://www.techrepublic.com/topics/information+technology"><![CDATA[Information Technology]]></category>
                <category domain="http://www.techrepublic.com/topics/it+services"><![CDATA[It Services]]></category>
                <category domain="http://www.techrepublic.com/topics/service+desk"><![CDATA[Service Desk]]></category>
                                
            </item>
        <item>
        <title><![CDATA[10 things you can do to improve your application development]]></title>
        <link><![CDATA[http://www.techrepublic.com/blog/10things/10-things-you-can-do-to-improve-your-application-development/3610]]></link>
        <s:doctype><![CDATA[Blog posts]]></s:doctype>
        <description><![CDATA[The dev landscape is changing to accommodate the demands of today's apps. These strategies will help ensure the business value of your development projects.]]></description>
        <guid><![CDATA[http://www.techrepublic.com/blog/10things/10-things-you-can-do-to-improve-your-application-development/3610]]></guid>
        <dc:creator><![CDATA[Mary Shacklett]]></dc:creator>
        <pubDate>2013-02-27T21:13:25Z</pubDate>
                        <category domain="http://www.techrepublic.com/topics/information+technology"><![CDATA[Information Technology]]></category>
                <category domain="http://www.techrepublic.com/topics/performance"><![CDATA[Performance]]></category>
                <category domain="http://www.techrepublic.com/topics/application+developer"><![CDATA[Application Developer]]></category>
                <category domain="http://www.techrepublic.com/topics/app"><![CDATA[App]]></category>
                <category domain="http://www.techrepublic.com/topics/app+development"><![CDATA[App Development]]></category>
                <category domain="http://www.techrepublic.com/topics/help+desk"><![CDATA[Help Desk]]></category>
                <category domain="http://www.techrepublic.com/topics/software+development"><![CDATA[Software Development]]></category>
                <category domain="http://www.techrepublic.com/topics/ria"><![CDATA[RIA]]></category>
                <category domain="http://www.techrepublic.com/topics/call+centers"><![CDATA[Call Centers]]></category>
                <category domain="http://www.techrepublic.com/topics/development+tools"><![CDATA[Development Tools]]></category>
                <category domain="http://www.techrepublic.com/topics/application+development"><![CDATA[Application Development]]></category>
                <category domain="http://www.techrepublic.com/topics/it+operations"><![CDATA[It Operations]]></category>
                <category domain="http://www.techrepublic.com/topics/software%252Fweb+development"><![CDATA[Software/Web Development]]></category>
                <category domain="http://www.techrepublic.com/topics/jody+gilbert"><![CDATA[Jody Gilbert]]></category>
                                
            </item>
        <item>
        <title><![CDATA[Reducing profile corruption - Cutting costs and increasing productivity]]></title>
        <link><![CDATA[http://www.techrepublic.com/whitepapers/reducing-profile-corruption-cutting-costs-and-increasing-productivity/32872247]]></link>
        <s:doctype><![CDATA[Whitepapers]]></s:doctype>
        <description><![CDATA[User Profile Corruption is one the most costly, and common aspects of desktop management. It is a time-consuming IT task which also impacts the business through loss of user productivity and high service desk support costs.One major cause of profile corruption occurs when user settings are not properly saved back to the central profile, this typically happens at user logoff.When large...]]></description>
        <guid><![CDATA[http://www.techrepublic.com/whitepapers/reducing-profile-corruption-cutting-costs-and-increasing-productivity/32872247]]></guid>
        <dc:creator><![CDATA[]]></dc:creator>
        <pubDate>2013-02-21T08:00:00Z</pubDate>
                        <category domain="http://www.techrepublic.com/topics/appsense"><![CDATA[AppSense]]></category>
                <category domain="http://www.techrepublic.com/topics/corruption"><![CDATA[Corruption]]></category>
                <category domain="http://www.techrepublic.com/topics/desktops"><![CDATA[Desktops]]></category>
                <category domain="http://www.techrepublic.com/topics/hardware"><![CDATA[Hardware]]></category>
                                
            </item>
        <item>
        <title><![CDATA[On-demand Webcast: ITAM and ITSM are converging but they should never have been apart]]></title>
        <link><![CDATA[http://www.techrepublic.com/webcasts/on-demand-webcast-itam-and-itsm-are-converging-but-they-should-never-have-been-apart/32869693]]></link>
        <s:doctype><![CDATA[Webcasts]]></s:doctype>
        <description><![CDATA[For many organizations IT asset management (ITAM), including software asset management (SAM), has long been the poor relation to corporate IT service management (ITSM) activity. It has been on the enterprise IT to-do-list; but for many reasons it has never risen high enough to gain sufficient traction. However, interest in ITAM is on the rise in 2013 &mdash; as IT organizations finally wake up to...]]></description>
        <guid><![CDATA[http://www.techrepublic.com/webcasts/on-demand-webcast-itam-and-itsm-are-converging-but-they-should-never-have-been-apart/32869693]]></guid>
        <dc:creator><![CDATA[]]></dc:creator>
        <pubDate>2013-02-13T08:00:00Z</pubDate>
                        <category domain="http://www.techrepublic.com/topics/asset"><![CDATA[Asset]]></category>
                <category domain="http://www.techrepublic.com/topics/asset+management"><![CDATA[Asset Management]]></category>
                <category domain="http://www.techrepublic.com/topics/bmc+software+inc."><![CDATA[BMC Software Inc.]]></category>
                <category domain="http://www.techrepublic.com/topics/business+operations"><![CDATA[Business Operations]]></category>
                <category domain="http://www.techrepublic.com/topics/business+services+management"><![CDATA[Business Services Management]]></category>
                <category domain="http://www.techrepublic.com/topics/finance"><![CDATA[Finance]]></category>
                <category domain="http://www.techrepublic.com/topics/financial+services"><![CDATA[Financial Services]]></category>
                <category domain="http://www.techrepublic.com/topics/information+technology"><![CDATA[Information Technology]]></category>
                <category domain="http://www.techrepublic.com/topics/it+infrastructure"><![CDATA[It infrastructure]]></category>
                <category domain="http://www.techrepublic.com/topics/it+operations"><![CDATA[It Operations]]></category>
                <category domain="http://www.techrepublic.com/topics/it+operations+management"><![CDATA[It operations Management]]></category>
                <category domain="http://www.techrepublic.com/topics/it+service+management"><![CDATA[It service Management]]></category>
                <category domain="http://www.techrepublic.com/topics/it+services"><![CDATA[It Services]]></category>
                <category domain="http://www.techrepublic.com/topics/operational+planning"><![CDATA[Operational Planning]]></category>
                <category domain="http://www.techrepublic.com/topics/service+level+management"><![CDATA[Service Level Management]]></category>
                <category domain="http://www.techrepublic.com/topics/webcast"><![CDATA[Webcast]]></category>
                                
            </item>
        <item>
        <title><![CDATA[Live Webcast - ITAM and ITSM are converging but they should never have been apart]]></title>
        <link><![CDATA[http://www.techrepublic.com/whitepapers/live-webcast-itam-and-itsm-are-converging-but-they-should-never-have-been-apart/32869697]]></link>
        <s:doctype><![CDATA[Webcasts]]></s:doctype>
        <description><![CDATA[For many organizations IT asset management (ITAM), including software asset management (SAM), has long been the poor relation to corporate IT service management (ITSM) activity. It has been on the enterprise IT to-do-list; but for many reasons it has never risen high enough to gain sufficient traction. However, interest in ITAM is on the rise in 2013 &mdash; as IT organizations finally wake up to...]]></description>
        <guid><![CDATA[http://www.techrepublic.com/whitepapers/live-webcast-itam-and-itsm-are-converging-but-they-should-never-have-been-apart/32869697]]></guid>
        <dc:creator><![CDATA[]]></dc:creator>
        <pubDate>2013-02-13T08:00:00Z</pubDate>
                                        
            </item>
        <item>
        <title><![CDATA[Webcast - ITAM and ITSM are converging but they should never have been apart]]></title>
        <link><![CDATA[http://www.techrepublic.com/whitepapers/webcast-itam-and-itsm-are-converging-but-they-should-never-have-been-apart/32869699]]></link>
        <s:doctype><![CDATA[Webcasts]]></s:doctype>
        <description><![CDATA[For many organizations IT asset management (ITAM), including software asset management (SAM), has long been the poor relation to corporate IT service management (ITSM) activity. It has been on the enterprise IT to-do-list; but for many reasons it has never risen high enough to gain sufficient traction. However, interest in ITAM is on the rise in 2013 &mdash; as IT organizations finally wake up to...]]></description>
        <guid><![CDATA[http://www.techrepublic.com/whitepapers/webcast-itam-and-itsm-are-converging-but-they-should-never-have-been-apart/32869699]]></guid>
        <dc:creator><![CDATA[]]></dc:creator>
        <pubDate>2013-02-13T08:00:00Z</pubDate>
                                        
            </item>
        <item>
        <title><![CDATA[Webcast: ITAM and ITSM are converging but they should never have been apart]]></title>
        <link><![CDATA[http://www.techrepublic.com/whitepapers/webcast-itam-and-itsm-are-converging-but-they-should-never-have-been-apart/32869701]]></link>
        <s:doctype><![CDATA[Webcasts]]></s:doctype>
        <description><![CDATA[For many organizations IT asset management (ITAM), including software asset management (SAM), has long been the poor relation to corporate IT service management (ITSM) activity. It has been on the enterprise IT to-do-list; but for many reasons it has never risen high enough to gain sufficient traction. However, interest in ITAM is on the rise in 2013 &mdash; as IT organizations finally wake up to...]]></description>
        <guid><![CDATA[http://www.techrepublic.com/whitepapers/webcast-itam-and-itsm-are-converging-but-they-should-never-have-been-apart/32869701]]></guid>
        <dc:creator><![CDATA[]]></dc:creator>
        <pubDate>2013-02-13T08:00:00Z</pubDate>
                                        
            </item>
        <item>
        <title><![CDATA[Live Webinar: ITAM and ITSM are converging but they should never have been apart]]></title>
        <link><![CDATA[http://www.techrepublic.com/whitepapers/live-webinar-itam-and-itsm-are-converging-but-they-should-never-have-been-apart/32869703]]></link>
        <s:doctype><![CDATA[Webcasts]]></s:doctype>
        <description><![CDATA[For many organizations IT asset management (ITAM), including software asset management (SAM), has long been the poor relation to corporate IT service management (ITSM) activity. It has been on the enterprise IT to-do-list; but for many reasons it has never risen high enough to gain sufficient traction. However, interest in ITAM is on the rise in 2013 &mdash; as IT organizations finally wake up to...]]></description>
        <guid><![CDATA[http://www.techrepublic.com/whitepapers/live-webinar-itam-and-itsm-are-converging-but-they-should-never-have-been-apart/32869703]]></guid>
        <dc:creator><![CDATA[]]></dc:creator>
        <pubDate>2013-02-13T08:00:00Z</pubDate>
                                        
            </item>
        <item>
        <title><![CDATA[Google Apps and the consumerization of the help desk]]></title>
        <link><![CDATA[http://www.techrepublic.com/forum/discussions/102-401845]]></link>
        <s:doctype><![CDATA[BLOG_DISCUSSION_TYPE]]></s:doctype>
        <description><![CDATA[Google Apps and the consumerization of the help deskarticle rootHelp DeskWhat tools do you use to manage your help desk? Are the tools cloud-based?]]></description>
        <guid><![CDATA[http://www.techrepublic.com/forum/discussions/102-401845]]></guid>
        <dc:creator><![CDATA[]]></dc:creator>
        <pubDate>2013-02-12T19:21:34Z</pubDate>
                        <category domain="http://www.techrepublic.com/topics/help+desk"><![CDATA[Help Desk]]></category>
                                
            </item>
        <item>
        <title><![CDATA[Google Apps and the consumerization of the help desk]]></title>
        <link><![CDATA[http://www.techrepublic.com/blog/google-in-the-enterprise/google-apps-and-the-consumerization-of-the-help-desk/1950]]></link>
        <s:doctype><![CDATA[Blog posts]]></s:doctype>
        <description><![CDATA[Google Apps integration increases the consumerization of today's cloud-based help desk platforms. Will Kelly shows you some leading examples.]]></description>
        <guid><![CDATA[http://www.techrepublic.com/blog/google-in-the-enterprise/google-apps-and-the-consumerization-of-the-help-desk/1950]]></guid>
        <dc:creator><![CDATA[Will Kelly]]></dc:creator>
        <pubDate>2013-02-12T19:19:27Z</pubDate>
                        <category domain="http://www.techrepublic.com/topics/google+inc."><![CDATA[Google Inc.]]></category>
                <category domain="http://www.techrepublic.com/topics/google+apps"><![CDATA[Google Apps]]></category>
                <category domain="http://www.techrepublic.com/topics/zendesk"><![CDATA[Zendesk]]></category>
                <category domain="http://www.techrepublic.com/topics/e-mail"><![CDATA[E-mail]]></category>
                <category domain="http://www.techrepublic.com/topics/consumerization"><![CDATA[Consumerization]]></category>
                <category domain="http://www.techrepublic.com/topics/app"><![CDATA[App]]></category>
                <category domain="http://www.techrepublic.com/topics/freshdesk"><![CDATA[Freshdesk]]></category>
                <category domain="http://www.techrepublic.com/topics/help+desk"><![CDATA[Help Desk]]></category>
                <category domain="http://www.techrepublic.com/topics/call+centers"><![CDATA[Call Centers]]></category>
                <category domain="http://www.techrepublic.com/topics/it+operations"><![CDATA[It Operations]]></category>
                <category domain="http://www.techrepublic.com/topics/will+kelly"><![CDATA[Will Kelly]]></category>
                                
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