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service desk
(3449 results)-
Discussion Threads
Man I miss after dark...
January 27, 2012 10:39am PST
Man I miss after dark... Something to entertain me while I'm doing other things at my desk. I wish they had a newer version...
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Discussion Threads
10 problems with outsourcing IT
January 27, 2012 7:58am PST
10 problems with outsourcing IT article root Doesn't Jack work for an outsourced IT company? :D J.Ja So true... I used to work on Level 1 service desks until my positions all got outsourced to...
18 Started by Justin James | Latest comment by Broint
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Q&A
Help Desk Support
January 21, 2012 9:43am PST
Help Desk Support How to prepare for Help Desk Support Specialist? What training soes one need for this position? What to expect in an IT enviiroment? Discussion Topic Nice to see you are still...
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Blog Post
10 things vendors do that will drive you crazy
January 17, 2012 12:28pm PST
If you've ever had a bad experience (or two) with a vendor, the items on this list will probably be familiar.
17 Latest comment by pcrx_greg@...
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Discussion Threads
Poll: How long will desktop computing matter?
January 16, 2012 7:14pm PST
I don't think so.. I don't think the desktop computers are going dead. The reason is there are in many offices and home the people are choose to use a desktop computers. It is easy to use and less...
125 Started by Sterling "chip" Camden | Latest comment by dogknees
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Discussion Threads
Most Common Help Desk tickets and your quick fix reference
January 14, 2012 3:55pm PST
Most Common Help Desk tickets and your quick fix reference Hi, so Im new to tech republic and this is my first post. I searched the site and didn't find what I was looking for so I thought Id...
2 Started by luk.b | Latest comment by CordlezToaster
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Discussion Threads
Most Common Help Desk tickets and your quick fix reference
January 14, 2012 3:40pm PST
Most Common Help Desk tickets and your quick fix reference Hi, so Im new to tech republic and this is my first post. I searched the site and didn't find what I was looking for so I thought Id...
8 Started by luk.b | Latest comment by CharlieSpencer_Palmetto
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Q&A
How much office space should an IT professional have?
January 13, 2012 11:33am PST
How much office space should an IT professional have? Here is my situation... I work IT for my company of about 110 users expected to expand to 130-150 users. I currently have my own office of...
4 Started by Tomnician | Latest comment by fmuhangi@...
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Case Studies
Luxoft Implements Innovative Solutions for Sberbank
January 13, 2012 12:00am PST
Sberbank is the largest credit institution their challenge is to develop a vibrant multimedia, interactive application for credit product customers using the latest technologies. Sberbank's...
Provided by: LUXOFT
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Q&A
helpdesk technician supporting windows to linux?
January 12, 2012 4:59am PST
helpdesk technician supporting windows to linux? Hi Guys, need some insights, i am currently a helpdesk technician that cater most of the time a windows environment. i have been doing it for...
4 Started by GGG006 | Latest comment by gdburton@...
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Discussion Threads
Top apps to manage your help desk tasks
January 10, 2012 11:21pm PST
Top apps to manage your help desk tasks article root IssueBurner I just learned about IssueBurner, which is free to learn. http://issueburner.com/ I'm learning. Service Desk software Does...
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Discussion Threads
Five apps to meet your help desk challenges
January 10, 2012 11:27am PST
Five apps to meet your help desk challenges article root Good List I use Numera FootPrints where I work presently and feel there are better solutions out there. It is slow, and I know its the...
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Blog Post
Five apps to meet your help desk challenges
January 10, 2012 9:12am PST
A number of good tools are available to reduce help desk headaches, streamline management, and optimize workflow.
20 Latest comment by mckinnej
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Image Gallery
Top apps to manage your help desk tasks
January 10, 2012 9:07am PST
The right help desk system can greatly enhance the services you deliver -- and it can make life a lot easier for the techs and managers, too.
6 Latest comment by rahulvsd
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Discussion Threads
Back-to-back dual-face LCD useful for customer service desk and cashier
January 10, 2012 12:00am PST
Back-to-back dual-face LCD useful for customer service desk and cashier It is a bit futuristic. But I've seen travel agent using two LCDs back to back for each of its agent service desks. Quite...
1 Started by chdchan@... | Latest comment by chdchan@...
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Discussion Threads
HELP DESK SYSTEM NEEDED
January 9, 2012 7:18pm PST
HELP DESK SYSTEM NEEDED Hi everyone, I have a dilemma that I need to find a solution to. I part own and work at a company that sells printers and scanners. We???ve been coping with our support...
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Q&A
how to bring new services to the Service Desk
December 28, 2011 7:57am PST
how to bring new services to the Service Desk We are working to develop a process to bring new services into the service desk. if anyone has a working model, I'd appreciate being able to see your...
2 Started by scott.newton@... | Latest comment by David-123
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Q&A
How to introduce the help desk dynamics to my clients in my company?
December 22, 2011 11:49am PST
How to introduce the help desk dynamics to my clients in my company? Hi, can anyone give me tips in how to introduce the help desk to my clients in my company, like a campain? Maybe with posters,...
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Discussion Threads
10 things help desk techs can do to improve service
December 13, 2011 2:07pm PST
10 things help desk techs can do to improve service article root Help desk tech improvements Items #3 and #4 are especially irritating. Add the fact you are probably talking with someone who...
